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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,172 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The colors I received are the wrong shades, I am disappointed that I can't use the system until I get the right color which is RICH. How do I get the right shade (rich)
It looked like a great product. It's not working to great right now
I do NOT wish to keep the make up, you can't even see it on my face. So cancel my order & do NOT TAKE ANYMORE MONEY OUT OF MY ACCOUNT!
Stefanie Lawrence
Cancel My Order
It goes on smoothly and flawlessly. It does not appear as a foundation and it gives you a natural glow.
YAY! We are so happy to hear you are loving your Luminess Products!❤️
I tried it and so far it is ok. I will try it one more time before I send it back. I don't think your product is for me but it covers well.
Thank you so much for taking the time to share your experience, let us know if you need anything throughout your Luminess journey!❤️❤️
The makeup itself is not bad. However, once you get sucked in, it's hard to get out. (1) The website could never find any of my current foundations to match (Urban Decay, Make Up For Ever, Nars). (2) The free gifts you get with your trial were "backordered" and were never sent. (3) There is a "club" that you will be automatically signed up for. No matter what you do, you can't avoid it. You will be billed every single month but may or may not actually receive the 2 bottles they bill you for. Plus, (at least for me) they WEREN'T EVEN THE COLORS I WAS USING! Even after MY CREDIT CARD EXPIRED, they found a way to continue billing my checking account. You will then email and call multiple times and multiple address/numbers to try to cancel only to be hit with a 20-minute salespitch. Be prepared for this. (4) If you do find a color and formula you like (I did), the bottles will arrive broken. They will then leak all over your other makeup. You will get maybe 2 or 3 uses out of the bottle. In summary, please learn from my mistake: JUST DON'T DO IT.
I really like it so far! It's the right shade and looks good! The shipping took a while. That's the only complaint so far.
Tik Tok and Facebook
TYSM for sharing your experience! ❤️
It covers great and goes on so smoothly, yet doesn't make my face feel heavy and caked. I love it
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I loved the shade matching experience on the site. Account setup was easy and quick. Make up is amazing and shade was perfect.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey! ❤️
I received the airbrush foundation. Overall I like the product, however it leaves my skin slightly greasy by the end of the day.
Social media
We appreciate your feedback, as we are always looking for ways to improve! We recommend using a setting powder to seal your finished look. You are welcome to check out our Setz Translucent Setting Powder which helps set your makeup for long-lasting wear without adding any weight or texture, all while reducing shine. You can check this out by clicking on the link below.
https://www.luminesscosmetics.com/setz-translucent-setting-powder---18-pack/STZ001SP18.html
It took 3 weeks from the time I ordered the make up. Wrong color so I will need to exchange. Hopefully the exchange doesn't take as long.
Hi Shannon! Thank you so much for leaving your feedback with us! We would love to further assist you in this, one of our representatives will contact you shortly, so we can fix this together!
This is my 1st time using a product like this. I will say it takes a bit of getting used to but so far I do like the potential
I like the idea of air brushing and not rubbing things into my face and pores.
Thank you so much for reviewing your experience and sharing the love! ❤
Wonderful,wonderful,wonderful,wonderful,wonderful,wonderful
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
You put me on hold way too long. Had to call many time.
I finally found somebody to answer me for what I needed
Hello Pamela! We're sorry to hear about your recent experience. We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Had no problems and fast service. Cant wait to try it out.
On facebook and tv.
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I am returning the product without even using it because 1) too many steps to utilize and 2) did not realize was a subscription service.
Received return label in timely manner.
TV, social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jackie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Na having customer service issues, no issue with makeup yet other than my pores show through and unsure if it's for me
I can’t get my payment to change online and customer service calls me
8-9pm
My time
Including Fridays and I still do. It have this resolved
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance! ❤️
This makeup was a perfect match and so lightweight! It feels so great putting it on. I almost forgot it was on and I normally don't wear makeup.
Online on Facebook.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey! ❤️
Coverage is not what I thought it would be. On TV it shows covering sun spots immediately. Maybe with 3 or 4 applications. Not giving up on it yet.
Easy & quick. Site is user friendly. Love all of the products available for purchase! I will be placing another order soon.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I received the product but I was not completely satisfied. I don't think it's for me. I didn't feel like the coverage was good
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Michele! We recently tried to contact you over the past couple of weeks but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Faster delivery time should be included. It takes too long to have it delivered once you order it a week should suffice not 2 weeks
My sprayer stopped spraying even though I clean it daily
Quick simple easy
Thanks for leaving your review with us! All orders that haven't upgraded shipping take 5-7 business days for standard delivery! We are just as anxious as you are to try your Luminess and excited to hear more feedback from you! ❤️
My order come in on time but the makeup shade don't match my skin an I'm having problems with the sprayer it don't spray right
I heard it was a good product
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Linda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Had to use my Google browser because it would stall and freeze when trying to purchase through the Facebook app where I seen the offer.
This is the third time I have tried Luminess. Was hoping the new applicator was better. It just doesn't work for me. Have to return
Wanting a flawless look
Hey Sandra! We would love to help you throughout your Luminess journey and start airbrushing again! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I received the order and all I can say is that I'm very satisfied with the product and will continue to order from this site.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️