• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
403
Negative
691

Instant Feedback

41,166 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user belindad151
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

I got the correct color. It goes on nice. It just breaks down on my face and makes my skin look awful. I'd like to cancel and return.

Reason I chose this business:

It looked nice.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Belinda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lisaa2759
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

I like the ease of applying the makeup. It goes on smoothly and hides imperfecttions. I have very dry skin and found it to be very drying for me.

Person was helpful.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user diannel257
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Did not appear as smooth in color, I do not think the color was a good match for my skin. It was very yellow and not a great coverage.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michelles4289
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Color was nice and application was easy. My only issue was makeup looks chalky after a while and didn't stay on as well as expected.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️

Thumbnail of user jenniferm4849
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

So far I have only used this once since I do not wear makeup daily but when I put this on my skin looked flawless. Love this product!

Reason I chose this business:

Tik Tok made me buy it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user jennaw64
2 reviews
0 helpful votes
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October 9th, 2022
Verified purchase

Pretty easy... So far I am charging the unit up... so far it looks very nice, easy to use directions... I will Update after using for a bit...

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer

Thumbnail of user christinaw942
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Took while to receive. Hope my " 14 day trial" starts once received not when it ships. Took 11 days to get it from the day I ordered.

Reason I chose this business:

The trial options

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Christina! Your 14 day trial does not start until you receive the order! Let us know if you have any questions - we are here to help!

Thumbnail of user helenb1463
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

Ordering was smooth and fast. The order arrived on time. I like that the application is easy, the shade was too dark so I have to exchange it.

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience!

Thumbnail of user carolinas20
1 review
0 helpful votes
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January 15th, 2018

Im very excited to try it, delivery was fast and it has videos that shows me how to use it. If I cant, I will update my review

Thumbnail of user daliad19
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I love it! I will never change it. It's very easy, fast and it gives me a very smooth look. I feel I'm not even wearing any make up.

Very courteous and knowledgeable of the product

Reason I chose this business:

Through a friend

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user sandrah2928
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

The icon pro was much easier to use and would like to have that one instead of the new ones

Reason I chose this business:

Used it before and loved it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Sandra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user deannar283
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

The Color is too orange and doesn't work for me.

I like the coverage but I would like a color that works.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Deanna! We recently tried to contact you but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user caroll2044
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

The product does not sit in my wrinkles, and the color is nice. I don't look like I am wearing make up. I don't know if that is good or bad.

Ok

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user katiet336
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Received my order today & gave it a try! Match was spot on to my skin tone & it's quite a beautiful, flawless coverage!

Reason I chose this business:

I’ve always wanted to try the Luminess Airbrush system but it was just a little too pricey! This is budget friendly!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user taunab4
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

It isn't my color. Makes me look pale. I had to wipe it off. The primer seems to be good, but not the other stuff. I do like the makeup brush

Reason I chose this business:

I wanted to try it

Thumbnail of user bonniec664
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

It was easy to order and I get a 14 day free trial which was nice, haven't had a chance to try it yet but plan on it tomorrow

Thumbnail of user delightt2
Delight T. – Luminess Rep

You are going to be enjoying the amazing results that you get with your LUMINESS! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user sandral2187
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

I recently had a death in my family and have not had the chance to unwrap my purchase.
I will have to do this at another time.
Thank you.

Thumbnail of user celestab2
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Awesome love the product! It works so well! Very better in the hygienic sense and it stays on all day and still looks fresh!

Reason I chose this business:

Love the product!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user carolynf598
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

When I received my package I was very excited. It was very beautifully put together. And easy to use. Thank you so much Luminess

Reason I chose this business:

I choose this product because my sister looked wonderful for her anniversary and she said I should try it and I’m Happ I did

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user colleenp260
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

My order came in in a timely manner. However, it's a little overwhelming in how to use all the products they sent with it.

Reason I chose this business:

Saw a commercial and it looked like a good product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Colleen! Thanks for leaving your feedback with us! Our 30 day trial comes with instructions on how to use the system and makeup application! If you feel you need more in depth training - we have our very own makeup artist who goes live on our Facebook page, monday-friday 9-5 pm CST! We went ahead and sent you over her link so you can ask any questions and demonstrations on how to use the product! (:

Thumbnail of user cheriez18
2 reviews
0 helpful votes
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February 16th, 2023
Verified purchase

The shopping experience was easy, shipping was quick. I have not had a chance to try product, so I will update when I do.

Reason I chose this business:

It looks easy to use, makes putting on foundation look better as I am aging and don’t like when the makeup looks caked on to hide wrinkles.

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user toddw526
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

I just got my entire order with all the extras. I was not able to use or review yet as I just charged the unit but it looks easy to handle.

Reason I chose this business:

We wanted to use less makeup and have a flawless look that is healthier and easier to use once we get used to it and mix the right tint.

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user kayea4
1 review
0 helpful votes
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January 9th, 2018

The mascara was missing from the order and I can't get it to go on without it being blotchy. I will be returning everything.

Thumbnail of user heatherf1162
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Have not used the product yet. Did receive my shipment. Will try this week

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️

Thumbnail of user pennyk179
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Today was my first day to use Luminess. I am not totally comfortable with the process yet.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! We would love to recommend that you check our Facebook lives with our beauty expert, Heather, so you can learn more about our product, tips, and tricks! https://www.facebook.com/groups/luminesslive ❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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