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Luminess has a rating of 3.8 stars from 5,267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,159 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
It is a Fun, new technique to try. I believe it works well once you get used to it but it's overpriced
Commercials
Easy to order. Light weight but also light coverage. The primer feels really nice I wish the coverage was not so sheer.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
So far ok. A little messy at first. Hard to spray. Hard to direct the spray. Send there is too much waste.
I thought the coverage would be amazing.
Hi Debbie! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I was told about the product & everything to expect, price & all. I feel I was treated fairly & given a price that I can manage & the due date also
Thank you so much for reviewing your experience and sharing the love! ❤
Love the product, but I need a lighter color. It feels good on my skin but the color is a little too dark and reddish
I wanted full coverage but don't like feeling like I have makeup on
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
It seems to work good, but not real easy for me, was going to return, but was asked to give it one more month trial and see if it gets easier.
They were very nice a encouraging to give it a little long
Hoping to cover wrinkles
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️
I would like to cancel my subscription, membership. I can't use it. It broke my face out and I didn't get the form of applying the make up.
Other people comment, and advertising and Facebook ad.
I have been using the product for about a week now and so far I am loving it! I am so glad I saw your post on instagram!
Looking for light feeling smooth coverage makeup!
We are so happy to hear you are loving your Luminess Products!❤️
Color has too much yellow under tones. Need a color with more pink or peach tones. Do I return the product I have 1sr?
Thank you for taking the time to review our product! ❤️❤️❤️
Was pleasantly surprised with these products. They look more natural then what I've been using and are very easy to use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Since receiving the product, I have not had the opportunity to try as yet due to busy schedule but will try really soon when I have some downtime.
Fast easy and I can't wait to get this. I had the airbrush it was wonderful. I have since upgraded and now my daughter is enjoying the airbrush.
I had the airbrush gun and wanted the upgrade. I gave the other gun to my daughter. She loves it.
Hey Julia! We are just as excited as you!
The delivery was fast, easy to apply, noticed the difference in this makeup verses what I use to use, wish I had started using this sooner. Love it.
Whanted to try something different
The only problem I had was it longer than I expected and the color I ordered is too dark. It's hard to pick a color on the computer.
Easy ordering and on time delivery.
I haven't had a chance to try it but I will as soon as I get a day off.
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
It is a great item but I do have to learn a little more on how to use it. I am getting better each day.
Just received it yesterday and so far so good. I love how it goes on.very smooth. I would recommend giving it a try. You can always return it.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Wonderful, it works better then anything I have tried. I did have to replace my spray head on the Breeze. The spray clip button broke.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I have never used a product like this before but I can say I love it! The ease of it, the natural look. Great job!
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!
Always easy! Love these products. Using the skin care products has improved the appearance of fine lines and overall health of my skin
Have used the make up previously needed refill the make up gives a beautiful look& does not look like over processed.
I used it before needed refill on liquid makeup.
Thank you for taking the time to review our product! ❤️❤️❤️
I was really disappointed in this product, the primer was standard but the foundation was super dry and flaky looking I want a Refund
No response
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jennifer! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Well, I'm going to tell you something important. I worked with Luminess from November of 2018 until January of 2019 as CSR with this BS Company.
We resolved some cases about the frequnecy of the automated shipments and the return of the product. I worked in their Contact Center in Bogota, NJ. And everyday, we received a lot of calls about this inconveniences, that was NOT RESOLVED and we continue LYING to the customer.
Everything that I learnt during the time that I was working with this BS, is that you don't need to lie to the customer. I accept that I lie to the people about this product, and the lot of the procedures (talking BS about the product involving another people or something else) that we need to do to make a save on the "Club" and accomplish with the Goal.
Due to confidential agreements, I cannot reveal information about the company and third-party allies. So, I need to say that the Contact Center headquarters was on Bogota, Colombia and from there, they monitored all the calls. I prefer to be anonymous to prevent lawsuits against me.
Tip for consumers:
Guys, I'm going to give you and advice. Some people think that they're calling to CSR in USA, but, at the moment that you're dialing, you need to be sure that they're going to be people attending your requirement from Colombia in another Contact Center that I cannot put on mention.
If you need to do some job about compliances, BBB or Attorney's General Office, you can do it, because it is your money, and this company is lying to YOU.
Products used:
I'm CSR and I learnt information about the products of the company. I'm NOT a FALSE REVIEWER.
They said that they can make a full refund at the moment that you ca return the machine during the trial period. Also, you're not going to receive money for the TRIAL PERIOD.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Dont forget - every $1 purchased, you earn 10 reward points that you can use at checkout!❤️