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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,147 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I don't need to use a lot of make up, to look good. It looks very natural
The shade was a little to light and I can't figure out how to change it
Hey April! We recently tried to contact you, but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us back, and we would be happy to get you taken care of!❤️
Arrived quickly and the concept appears to be a good one.
TYSM for sharing your experience! ❤️
I was charged for everything before I even tried it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Virginia! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I purchased Luminess product in October 2021. My first payment was $62.43 US and then I had 3 more installments of $59.99 US. I was billed $80.84 US. When I enquired as yo the over billing, they replied with, well you are billed 3 installments of $69.99 US please see attached breakdown. It clearly shows $80.84 US. I then sent them a copy of my original invoice showing it states $59.99 US per month. They then sent me a revised invoice on April 15,2022, identical to my original invoice, but had clearly changed the 3 monthly installments to $69.99 US. I believe changing an invoice 5 months after the deal was made is highly illegal, not to mention unethical.
Then I also questioned why I had been billed in January and February for my auto refills that are only to come in Decmber 2021, March 2022 and June 2022. I was billed for my December auto ship and my March one when I actually received product, why was I billed in January and February for no product ordered or received? So far, no answers and no refund back to my credit card. I have asked for my auto delivery to be canceled but I guarantee it won't be and I'll be billed in April and May for no auto delivery ordered and then again in June 2021 when my next one should actually arrive.
It is clear on their summary that they have overbilled on thec3 monthly payments and for two auto deliveries that were not ordered, expected or delivered. They are shisters. Do not order from them, do not give your credit card info to them and believe the awful reviews they've gotten, they are true. I have all paperwork and back up documents to prove everything. What an unethical, immoral, dishonest company. They should not be in business, they should be shut down.
Tip for consumers:
Don't order from this company. Unethical and illegal business practices. Over bill and change the payment amounts, redo invoices after you've already entered into the contract (totally illegal) and bill for product not ordered nor received.
Products used:
Air brush and liquid makeup
Can't wait to try! My hands don't work well, upgrated to Breeze hoping to maneuver easier as well as performing spray tans!
I already receive auto ship with icon, I needed to cancel breeze autoships because I do not need double foundations.
I have used the icon for years, excited to try Breeze!
Hey Tawny! YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
I was charged and have to call before credit was issued. Very dishonest and not straightforward.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Luisa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The color I choose is too orange. Waiting on someone to call me back so I can return it.
Haven’t heard back from them yet.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Keri! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I've only used the product for a few days but have enjoyed it. I love the lightweight wear feeling.
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Thank you so much for taking the time to share your experience. Let us know if you have any questions! ❤️
I really like the makeup but think that I need to try a lighter color.
We are so happy to hear you are loving your Luminess Products!❤️
Awesome inventory. I loved the information and choices. Very satisfied
Thanks so much for leaving your review with us! ❤️
Shade doesn't match my skin tone but I was excited about it and love the ease of putting it on
Thank you so much for reviewing your experience and sharing the love! ❤
I like it however spraying can make a mess, so I place paper towels in sink. To help with clean up.
I didn't find any difference in the makeup. It made me look just the same as a make up so be used.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Rachel! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
LUMINESS is a great product, meets all my needs and even at 78 I continue to try out new beauty products. Thank you LUMINESS.
Well, like all women I still trying new beauty technics and when you find something that meets your needs plus receive compliments you definitely will continue to use LUMINESS.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Buyer's beware! DO NOT PURCHASE ANYTHING FROM THIS COMPANY IT'S A SCAM AND THEY TAKE YOUR MONEY AND SEND YOU BULL$#*! PRODUCTS
The customer service person was WAY TOO PUSHY. I don't like to be pressured into more than what I called for.
I had a coupon for the special offer.
Thanks for leaving your feedback with us! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine and preference - and would hate for these to go unnoticed! However, these additions are totally optional and can be looked at on our website anytime if you decide it may be for you! ❤️
As I will be out of the country for at least 9 months it makes no sense for my particular case.n
I had to send my order back as I shall be traveling extensively and be out of the US for 9 months, so it does not make sense for me to become a member. Too complicated. I have send my package back yesterday.
Hey Maria! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product works as advertised. It is light and doesn't cake up on my face. I'm glad I found it!
I called in today with a question about my order and my rep was very friendly and helpful. She shipped the new shade I sought and verified my information.
Pretty sure it was Facebook.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I actually like the air brush look. I could have gone a shade under but other than that it's great.
Hi Maria! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
I love the idea of it but the color is to dark on me and my face start getting greasy
Hey Yaritza!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. It looks like you were assisted with a color match already! Please contact us back a good time to give you a call so we can resolve any further questions or concerns you may have! ❤️
Not very good I can't get through over the phone and I still haven't received my shipment...
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kimberly! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I do not find the product is easy for me to use. Does seem to be of good quality.
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience!
The first product I received was not a match. However, the second was perfect.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for taking the time to review our product! ❤️❤️❤️