• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    978

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,965
Neutral
407
Negative
692

Instant Feedback

41,120 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,257)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user kalenem
3 reviews
0 helpful votes
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September 26th, 2024
Verified purchase

This last shipment was good. My make up brush arrived broken though.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kalene, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️

Thumbnail of user tammyy139
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Small application I used seemed to apply good but wrong color

Haven't heard from them

Service
Thumbnail of user tanyah508
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Still trying product - will submit a more accurate review later

Thumbnail of user christinek1615
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Nice light texture, im excited to open the product and try them.

Reason I chose this business:

My sister in 2008

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Christine, We’re thrilled to hear you’re excited about your new foundation! 🌟 The light texture is one of our favorites too—perfect for a fresh, natural look. Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user elvah20
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

The product is good. Covers and natural 👀 ng. It's easy to apply.

Kind and helpful gentleman, who guided me in dealing with my problem. The product is great, but I can’t afford reorders on specific dates. I like the freedom of ordering when I want.

Reason I chose this business:

I heard about Luminess from Facebook.

Service
Thumbnail of user kimberlys3148
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Will be returning not good color match, how do I return, please send information

Thumbnail of user debbier974
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I had no issues with my shopping experience. The product went on smooth and looked natural.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Debbie, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤

Thumbnail of user jeanetter240
3 reviews
0 helpful votes
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September 22nd, 2024
Verified purchase
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jeanette, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user jeannies236
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Color matched very close to skin tone. Great feel. Smooth finish. Quick shipment!

Reason I chose this business:

Social media

Thumbnail of user elizabethg2703
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Contacted customer service they will not charge for primer. Foundation is great love it

I received the primer w the foundation and I did not care for the primer , representative took the price of primer off and said to keep it

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user kimberlys3145
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Always receive excellent service. Great product prompt delivery

Reason I chose this business:

Commercial years ago

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kimberly, Thank you so much for your kind words! We're thrilled to hear that you consistently receive excellent service and are happy with our products and prompt delivery. Your satisfaction means everything to us! ❤️

Thumbnail of user vincentiah
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

It was a pleasure pleasant experience and hopefully a great product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Vincentia, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user judib163
1 review
0 helpful votes
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September 15th, 2024
Verified purchase
• Updated review

I want to try first before I order other products please
I tried it and like it thanks

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Judi, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️

I want to try first before I order other products please
August 31st, 2024
Verified site experience
• Previous review
Thumbnail of user susanag105
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Didn't work like the adds describe,don't last all day...

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Susana! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.

Thumbnail of user tammieh123
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Very disappointed with the product. It does not stay on my face if I get hot

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tammie! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.

Thumbnail of user ashleight28
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I thought I ordered something completely different then what I received in the mail.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Ashleigh, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️

Thumbnail of user shareek5
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I placed my order on May 20.As of today, June 8,2024, I have not received my order. I spoke with a representative to inquire about shipping only to be told, they don't know when it will ship and I shouldn't call back about this issue. I tried to cancel. They said it was too late in the process and debited the money a day later. I'm sure it's a great product, but I'll never know because it's going back as soon as I receive it. If it ever come.

See above

Reason I chose this business:

An advertisement

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for bringing this to our attention, we have escalated the order, and we do apologize for the inconvenience this could have caused if you encounter. Feel free to reach out to us if you need further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474

Thumbnail of user tanairyr
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I'll be purchasing more for sure. I'm in love with this spray

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user staciep83
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I found my perfect match with Luminess! For years, I've struggled to find a foundation that actually sticks to my face when I'm sweaty or hot. Most foundations are oily it slides, and you look a mess after an hour out in the sun. This foundation actually does what it says, It's smooth and flawless. I'm definitely going to be a forever customer! Thank you!

Customer service was great. I did the 14 day trial. I got it in the mail and it was slightly the wrong color for me because it was too light . I had to Contact customer service Using the messaging feature on the website to get another color within that 14 day trial. I explained to her the color that I think I needed, and she was extremely helpful by sending me the video and then answering my questions.

Reason I chose this business:

I first heard about this company on Instagram. It was on my feed. I’m glad I tried it!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user tonig432
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

I absolutely love all of the products. They have excellent coverage, no oil build up, and no additional break outs.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user joyw441
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I've used luminess before and love it. I will continue using it as much as possible

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user roseannv12
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Didn't work for me at all is not what I expected was expecting more coverage

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Roseann, We have recently tried to contact you and was unable to reach you and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️

Thumbnail of user melissag2353
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

The first application came out fine. Then the 2nd application for the other half of my face came out SUPER dark. It looks black on my face and difficult to remove. I cannot use it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back.

Thumbnail of user sharonc3009
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

In a buy one get one sale I was charged for the product, but a refund was given

Refunded money

Reason I chose this business:

T.V commercial

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user judym2078
2 reviews
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

I am happy with my products so far. Its to soon for me to give a complete review, but I will sayI am happy I made this purchase.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Judy, this warms our hearts! Thank you for being the best part of Luminess! 🥰

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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