• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,143 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user jessican1454
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

I had a co-worker even ask what I was doing different because my makeup looked so good.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited for you! Thank you for reviewing your experience and sharing the love! Please let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user jenniferb5196
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

Unfortunately it works really well but clogs my pores

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sarah! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user patriciam4155
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Due to the Hurricane ION I've just received Luminess and no time to use it yet but, will be using it in a few days.

Reason I chose this business:

I like the smooth look and the ease of use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user nickieb16
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Love how smooth my skin is and how well it covers!

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user robins1719
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

It was good. I have enjoyed the makeup. I will probably purchase again.

Reason I chose this business:

Add on social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user christinah1449
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Not what I expected, shows fines lines & age spots, not enough coverage for me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Christina! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user valdamitraa
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Fine was very pleased with it. Thank you for your product. I will purchasing it again.

Reason I chose this business:

Used it before.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user meghanw94
Meghan W.
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Love the coverage and lightweight feeling like you don't have make up on

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user dawnh1270
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

I would like to find out how to return the product.

Thumbnail of user shannas113
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

My color is too light for my skin tone and I need to send it back for a little darker shade

Thumbnail of user lorenh107
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

This stuff works alright but I was expecting it to be easier to apply evenly.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Loren! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️

Thumbnail of user jilliana63
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

Awesome I'm so excited to try Luminess! However it still accents my wrinkles under my eyes.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user shannonc1211
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Good stuff
Cheaper than other products and companies

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user rhondaw674
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Easy to order, fast delivery, best makeup I have tried. A little too expensive though.

Reason I chose this business:

Facebook ad

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user heatherw1585
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

Love the product but not the right color can we see if we can get the right color

Thumbnail of user delightt2
Delight T. – Luminess Rep

All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊

Thumbnail of user dajuiab
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Perfect product every match perfect best I had in a long time great customer service

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user sarahm3797
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

It was ok, did not really like the way the color looks on me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lynnm777
3 reviews
0 helpful votes
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November 30th, 2023
Verified purchase

I am using it, it's very easy to use. That's what I have been looking for, far a very long time.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user dianag1082
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

Wonderful experience the customer service were very understanding

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user laural2364
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase
• Updated review

Very easy. No trouble at all. Timely delivery. Satisfied with product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Love Luminess!
August 20th, 2023
Verified purchase
• Previous review

I receive a lot of compliments. People don't believe my true age. They describe me asking as beautiful.

Reason I chose this business:

Tv commercials. Then I did my own research, ordered the air brush system and have been very happy that I did

Thumbnail of user toniac70
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Did not like this at all. Coverage didn't cover. Color didn't match. I'll still with Il Makilage

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tonia! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user dianed845
2 reviews
0 helpful votes
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September 16th, 2023
Verified purchase

Been waiting to try this product when I tried it for the first time I didn't like the second time I used a little less and I love it thank you

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’re going to love it!

Thumbnail of user kellym2591
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

Good way to buy. Received it in a timely manner. Came in the right color

Reason I chose this business:

Advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user theresas1242
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

I can't wait to try this product. This was so easy and no cons or hidden agendas.

Reason I chose this business:

Watching Newsmax app.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user alvinac4
1 review
0 helpful votes
  • Send Message
January 14th, 2024
Verified purchase

Never received my order. Not able to get a hold of anyone in cust service.

Waiting on a callback

Service

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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