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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,143 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I received my products earlier than expected and the foundation is a match for my skin
Love how my skin looks like it's glowing, doesn't look thick
We are so happy to hear you are loving your Luminess Products!❤️
The product definitely makes my skin look nicer. I need a bronzer over it but it does make my skin seem more flawless
Would not order again nor recommend. Sadly the product was a sheer disappointment.
I simply asked to cancel, & her response was to sell me more products. Thankfully she did cancel.
Hey Robin, thanks for sharing your experience, and we are glad to have been able to provide you with a resolution. Feel free to let us know if you need anything throughout your Luminess journey!
Color was too light so I would say the matching process didn't work well for me
Honestly it makes my fine lines and pores stand out.
We completely understand your makeup concerns. Any makeup may settle in lines or look cakey if proper dry time is not made, dehydrated skin, or the use of additional products. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Airbrush Foundation. Here is the link: https://www.facebook.com/groups/luminesslive
I love mine byt not sure if id rather have the other handheld system instead of the stylus
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Color is orange not true to the color match. Also appears to make my face look dry
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Tracy! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The shade match was good but the product made my face oily, and I had to reapply after 4hrs.
They were quick and very helpfull
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Carolina! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Was helpful with tracking my package but still have not received
When I receive my package
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Cindy! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Very lightweight and excellent coverage. Loving this new foundation
We are so happy to hear you are loving your Luminess Products!❤️
The foundation is great and my order came fast! It goes on smooth and last most of rhe day!
I've been watching infomercials about this product. But I first seen it on Amazon!
Thank you for taking the time to review our product!
Did not like spraying the make up on the brush. It got all over my sink.
They understood and said I didn’t have to return it. Keep it and they would cancel my order.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Ilona! Thank you so much for taking the time to share your experience. It was a pleasure assisting you! We are so happy we were able to get your order resolved for you and have cancelled your trial! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
It took several tries and also to recieve it. The color is lighter than I would like.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Susana! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Just got it... so, I'll definitely continue with it until I confirm
Thank you for leaving your review with us! Let us know how it turns out!❤️
The representative was very adept and kind in giving her suggestions.
Five stars
Thank you so much for reviewing your experience and sharing the love! ❤️
Talk to someone and customer service three times and still nothing
Poor
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Ltanya! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I got it the day after when it was to be here but that's OK. We hade a holiday.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
It's different than what I'm use to I'm not really sure if I love it yet but I'm going to give it a try.
#BestDecisionEver! You’ll never go back to traditional application systems!
I just wanted the breeze machine but did not need the hair thing. Whould be nice to get a choice
Saw on TV and wanted to try
Hey Patti! Thanks for leaving your feedback with us! You actually get to choose what free gift you want with your Breeze system! The Hair and root kit is a free gift for you to try! You can look at our airbrush systems by clicking our "Airbrush Beauty" tab and clicking "Best Selling Systems" that will portray our available systems to choose from! Let us know if you have any questions!
If/WHEN you return your product, they dont tell you this. They give you DAYS to return the product yet your refund will take 4-8 WEEKS!:
• Please write this number on the top of the box with a permanent marker in numbers one and a half to two inches in size
• You will want to make a copy of your packing list for your records. The RA# needs to be written on the front of the original packing list and returned with your package.
• We recommend that you send this back with a ground carrier that provides a tracking number. Please hold on to your tracking number in case there is a problem with your account. If the package is lost or damaged in transit back to us it is your responsibility so we recommend that you insure the package.
• All cost associated with sending this back are at your expense.
• We will refund your card/ account after we receive the product back in our warehouse and inspection is complete
• All RA#'s have an expiration date, yours expires on 08/19/2020. It is very important that your package arrives back into our warehouse no later than 08/19/2020. If your package arrives later than 08/19/2020 it will be refused without refund and sent back to you at your expense
• Make sure to send back everything that came with the system. Missing or damaged product and/ or packaging material may be assessed a replacement charge
• Applicable refunds on authorized return product will be processed within 4-8 weeks of receiving your package back into our warehouse and should be reflected on your credit card statement within 3-5 business days after refunding.
Send all returns via a shipping method(UPS/FedEx/USPS Priority Mail) that can be tracked with a proof of delivery or confirmation. Insurance is recommended. Send to:
LUMINESS AIR AND LUMINESS TAN - 30 DAY TRIAL RETURNS
I love it! This is my second order I got a lighter shade and I just love it, perfect for me.
Thank you for this feedback and for being a valued customer! ?
Still practicing with application. Not fond of the concealer it's too thick and chalky
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Virginia! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
I enjoy the air brush style of this foundation very much and that it is lightweight on my skin
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We are thrilled to hear how much you are enjoying your Luminess products! ❤
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️