• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    981

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,964
Neutral
403
Negative
690

Instant Feedback

41,137 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,262)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user gisellea40
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

I'm not to found of the spray fondation. I would like to return

Thumbnail of user michellea2085
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Loved it! I loved the look and the easy process. The coverage is spectacular.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess! We are so happy to hear you are loving your Luminess Products❤️❤️❤️

Thumbnail of user donnam3917
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

I do not like the foundation it didn't leave a Dewey Luminous glow. I'd like to return the product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!

Thumbnail of user gracec749
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

The makeup I selected is so small that I dont want to use it, the other bottles are more lighter.

Reason I chose this business:

I wanted the look on me that I see on the comercials

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Grace! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user heatherh2114
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

I've never used airbrush foundation before, and I was very happy with the results!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user annm2514
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Website is a bit messy. Refused to process my order 3 times. What's Up with That

Reason I chose this business:

Previous customer

Thumbnail of user delightt2
Delight T. – Luminess Rep

We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick. You can also contact our Customer Care Team at 1-888-793-7474, and they will gladly assist you with placing your order! ❤️❤️❤️

Thumbnail of user joannac319
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

The color is a little off for me…:looks too orange

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Joanna! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We also wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user deliaa43
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

So easy to use with such great results, can't wait to try other products.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user cynthiac913
2 reviews
0 helpful votes
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August 23rd, 2023
Verified purchase
• Updated review

The charger I received is too big to charge the machine so at this time I cannot leave a review.

Simply and fast
July 13th, 2023
Verified site experience
• Previous review
Thumbnail of user veronicav321
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

It was not my shade and now I can't get nobody to return me my money and how to return the package

They won't give a refund

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Veronica! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user nancyj1444
1 review
0 helpful votes
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August 5th, 2023
Verified purchase

Received my package, I am out of town. Will review my product after I get home and can try it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user sarahw2326
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

No complaints other than I got a bad color that doesn't match my skin.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sarah! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation, and wanted to ensure you are completely satisfied. Please contact us, and we would be happy to get you taken care of!❤️

Thumbnail of user kellib237
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

This is not what it advertises. The coverage is not good and it does not last throughout the day.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelli! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user juliaj151
2 reviews
0 helpful votes
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October 24th, 2023
Verified purchase

Easy ordering online and color match is perfect. So far so good!

Reason I chose this business:

Previously ordered the airbrush system when it first came out years ago. Not sure how I heard about it back then. However, I am very pleased with the machine and products.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess! Let us know if you need anything throughout your Luminess journey!❤️❤️

Thumbnail of user thorntonc15
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I was not blown away when I first tried it. I don't wear makeup very much so we will see.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user juliem2615
2 reviews
0 helpful votes
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February 24th, 2023
Verified purchase

It was in the mail when I got home and I have not had a chance to try it yet

Reason I chose this business:

It was advertised on-line and it looked very interesting, so I thought I would give it a try.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user staceyi44
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

I found this on Instagram and was skeptical at first; however I love it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user debrac1300
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Very easy to use not the easiest to clean and doesn't seem to hold a charge. Will try it again

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user sharonh2783
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Not for me,it's not working for me, how can I return it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user jessicab3222
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

Was a little slow to arrive and the machine is louder than I expected but I do like the make-up

Reason I chose this business:

To review it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jessica! Thanks for leaving your review with us! Let us know if you need anything, we are here to help!

Thumbnail of user lilianav54
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Description above I like it but it's not what is advertised.

I haven’t heard back from them

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Liliana! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user denisew1314
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

I like the makeup. Not sure how long it will last and if I can afford it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Feel free to contact our Delight Customer Care Team at 1-888-793-7474, if needed further assistance, and we will gladly assist you!❤️

Thumbnail of user noram239
1 review
0 helpful votes
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October 30th, 2023
Verified purchase
• Updated review

It left my face looking horrible. I had to wash it off.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! We have sent you an email to further assist you regarding your review! ❤️❤️

Overall, easy, but I would rather not do many ads
October 8th, 2023
Verified site experience
• Previous review
Thumbnail of user yaznaf
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

The color is a lot more dark then the picture I can't wear this

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user susanc4148
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

The new Luminess is much better and is easier for us amateurs to use.

Reason I chose this business:

I like the air blown look of makeup

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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