• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
403
Negative
690

Instant Feedback

41,135 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,260)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user kymh37
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

I love this primer and foundation! The best I have used so far.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user paigeh206
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

It was a good coverage. Nice finish but it did clog my pores.

Thumbnail of user michellep1693
3 reviews
0 helpful votes
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November 4th, 2023
Verified purchase

It is light and nice in my skin. I love it and will probably buy again.

Reason I chose this business:

Commercial on tv.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stephaniel1886
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Love this product. It covers well and evenly. The color also matches well.

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user sherylk155
2 reviews
0 helpful votes
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November 15th, 2023
Verified purchase

I don't like the product send me something to return

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sheryl! We would love to further assist you! Please check your inbox for an email from us ❤️

Thumbnail of user peggyg374
1 review
0 helpful votes
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October 21st, 2023
Verified purchase
• Updated review

Good and quick-will use them again. I'll tell my friends.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Good and quick
October 6th, 2023
Verified site experience
• Previous review
Thumbnail of user angelac2549
2 reviews
0 helpful votes
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October 21st, 2023
Verified purchase

The process was very easy only took a few seconds and had no problems

Reason I chose this business:

From my sister in law

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user barbaral2554
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

NO ISSUES, I HAVE USED YOUR PRODUCTS IN THE PAST AND LIKE IT A LOT. HAVE NOT TRID THE COLORS OF 100 YET. LAST ORDER WAS THE NUMBR 70 FOUNDATION.

Reason I chose this business:

TELEVISION.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user paigeb263
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Yes, it was silky smooth but the coverage was not full. It didn't do what I expected.

Reason I chose this business:

Facebook influencer

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!

Thumbnail of user christal81
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

I felt it was a little heavier than my regular airbrush. Maybe I just need use it more

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Christa! We are committed to helping you find success using our products. We have experts who are available to assist you with your inquiries and provide you with training and techniques that will enhance your experience. We have two ways to help you as well. You may go live on Facebook with Heather https://www.facebook.com/groups/luminesslive, or you may contact our Beauty Experts at (800) 416-9981.❤️

Thumbnail of user carolynb1595
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Excited about getting to use this can't wait for the product to arrive.

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user kristinm629
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

One wear and it settled I to all my fine lines and wrinkles.

Reason I chose this business:

Because I THOUGHT it would go in smooth and stay put.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user vandanap12
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Not good. The foundation made me look darker and cakey

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Vandana! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user carlak215
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Not sure why your asking these questions, I don't give reviews

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to leave your review with us! Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user nancym3814
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

I need to exchange for a lighter color please help me out

Can't get any help

Reason I chose this business:

Girl friend

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Nancy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user loism398
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

Excited to try this! Very excited to try out my new air brush make up!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user cindyj482
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

The 14 day trial is a great way to try a new product and to get the right shade.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user dalilag12
2 reviews
0 helpful votes
  • Send Message
October 6th, 2023
Verified purchase

Excellent product! Great coverage and a little goes a long way.

Reason I chose this business:

Family and Advertisment

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user kerrys473
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

The color is all wrong and I see paste all over my face it is clumpy very unhappy

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kerry! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user fallond10
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

The color I received is too light. I need to try another shade.

My color is too light.no one has reaponded

Reason I chose this business:

I’m hoping it helps to uneven skin tone and hides my acne scars.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Fallon! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user renaes50
2 reviews
0 helpful votes
  • Send Message
July 13th, 2023
Verified purchase

It seems like a really good offer. Now to see if it matches!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user dianed1907
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase

So far it was very easy...and the right shade, I can't believe it!

Reason I chose this business:

Various TV commercials

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user melindab641
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

Great product easy to use would recommend to anyone

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user michelles4102
1 review
0 helpful votes
  • Send Message
June 29th, 2023
Verified purchase

Was not impressed. Did not see a difference than other foundations I use

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Michelle! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user jackieb793
1 review
0 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

Easy to order. But took nearly a month to receive my sample kit.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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