• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
403
Negative
690

Instant Feedback

41,135 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,260)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user audrag35
1 review
0 helpful votes
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January 28th, 2023
Verified purchase
• Updated review

Not as appealing as I hoped. Runs out Soo fast before getting coverage.

Reason I chose this business:

Wanted to cover dark spots-wrinkles. To look alittle younger

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for sharing your recent experience with us! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

.
December 16th, 2022
Verified site experience
• Previous review

. Very good

Thumbnail of user heatherb1811
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

It's a nice product but I'm just not sure it's worth the money.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Heather! Thanks for leaving your feedback with us! All of our prices change weekly and our products being offered on the sale varies. We definitely recommend keeping up with our website with many sales, deals, and discounts coming out soon!(:

Thumbnail of user laurenm1209
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

The primer smells great. The foundation is light coverage. So far no complaints.

Thumbnail of user deborahb3012
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Love the brush on primer & base. Ordering is easy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! Let us know if you have any questions! ❤️

Thumbnail of user ritab779
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Only had for a few days. Will use this weekend when I go out

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user falynnr
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Matched great & applies amazingly. I would highly recommend it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Falynn!

Thumbnail of user timothys1504
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

It was a great experience, as Jesus was very friendly, courteous and knowledgeable.

Reason I chose this business:

The commercial made it look easy to apply foundation and it is full coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user brendal1418
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Pleasant, my order came early and I was very pleased with my purchase.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user jackief357
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Easy to use. Only tried a few times to get it down pat

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user crystalt402
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Love the product but it's too dark. Want to return

No one got back to me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Crystal! We have been recently trying to contact you, but were unable to reach you and wanted to ensure you are completely satisfied. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user lauriej151
3 reviews
0 helpful votes
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October 16th, 2023
Verified purchase

Eye makeup was great I couldn't have asked for anything better. Gusto service was wonderful

Service was great

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user shaneeaht
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

I was excited to try it but I never received it. I don't know who to contact about it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sheilab905
1 review
0 helpful votes
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July 29th, 2023
Verified purchase
• Updated review

Color was to light -returning it -why do I need to use 50 - I told you the problem

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Sheila! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

I haven't received the product yet
August 14th, 2023
Verified site experience
• Previous review
Thumbnail of user lindsaym403
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

I love how light it is on my skin, and still has good coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user erlindac9
3 reviews
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

It's easy to place an order online. I'm trying this product for 14 days.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user kellys2351
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

I love this airbrush foundation. So far it's been one of my favorites I've ever used.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user brigidh15
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

Have had products before, prefer this new one stay and brush

Friendly, but stop reading scripts

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user jenniferw3472
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

The make up came quickly and I love it! Smooth and color matches perfectly! I also love the primer

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user sherij55
2 reviews
0 helpful votes
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October 4th, 2023
Verified purchase

The shopping and order process was easy, I was not a fan of the product.

Thumbnail of user angelac2522
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

The experience to purchase the Luminess system was awesome. And it was shipped quick as well.

Reason I chose this business:

Infomercial peaked my interest several years ago, and I finally made the purchase.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear you're enjoying your LUMINESS products

Thumbnail of user sallyb633
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

It was easy to order only thing delivery was a bit slow.

Waiting to hear back

Reason I chose this business:

Social media

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user kayep37
1 review
0 helpful votes
  • Send Message
September 10th, 2023
Verified purchase

I ordered the cleaner, because if you don't use your cleaner then the sprayer goes bad fast.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have some troubleshooting videos that you can view on how to do this process on our website or you can consult with our makeup artist to get a live troubleshooting step at this link: https://www.facebook.com/groups/luminesslive.

Thumbnail of user lucym453
1 review
0 helpful votes
  • Send Message
July 18th, 2023
Verified purchase

My experience has always been a positive one. If I ever need assistance, I can always get it.

Reason I chose this business:

I really like the product because it goes on with very sheer coverage, not cake-like.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user renaem70
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

I picked the right match off the website and it was so easy to apply! Shake and go

Reason I chose this business:

Wanted something different then what is out there

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user patriciax653
1 review
0 helpful votes
  • Send Message
November 14th, 2023
Verified purchase

Not overly impressed with the product
I didn't care for it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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