- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,120 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Easy to get started. Nice product, still getting used to using it.
I'm so excited! Thank you so much. I hope I choose the right color.
Hope it works, don't wear makeup that often. Only special occasions
Hi Sandra, We promise, you’ll never want to return to your old foundation 🥰
Was skeptical at first about the color but getting more comfortable with applying.
Advertising
It was amazing.It was very easy to set everything up and choose a color and it was a perfect match.I truly enjoyed this experience and would recommend it to anyone
I heard of this amazing product first on t v and then on tiktok
Hi Gloria, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Quick checkout but foundation did not cover blemishes. How can I return items?
Social media
Hi Abe, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Love this makeup. I spray on their brush to apply. The makeup is great and the brushes are awesome! I'm 65 and it works well with my wrinkles. Lol. I've ordered more than once.
Now… the small bottle of concealer was not great. Even after shaking it up it was very watery and thin. Didn't cover anything up. Won't order that again. Hooked on the makeup though
Television ad
TYSM for sharing your experience! ❤️
Not what I ordered, different products were sent. Products were not as advertised.
poor
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Bonnie, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
The product is easy to go on and the color is perfect. I like the application brush.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Looks so natural. Lite weight. Great value love the fact that you get a free trail period
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I like the makeup but I think the medium shade a little too light. Could use a darker shade is unusual for me. I'm almost always a medium.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Janet, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
It was just as easy as advertised to apply. I see a lot fine lines around my eyes in comparison to other foundations I have used. It is long wearing and feels very light. I am impressed!
Social media
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
Package received in good condition. However it's not easy to use points through the website
I still cannot access
Y loyalty points on line
Have been using it for years
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I love the new airbrush spray foundation! So smooth, love the primer!
I’ve been a customer for years.
I love the products seems easy to use works well with my skin tone
Hi Kelly, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I like the product but it's too yellow. I have contacted customer service twice, but if not, heard back from anyone
I’ve contacted three times but no one has ever reached out
I saw the ad on social media. I had used Dior flash for years and was interested in trying it. The product is much like it, but the match is off
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I absolutely love the ease of use of this product. Product goes on seamlessly and provides full coverage. The color matched my skin tone and is so quick and easy to use. So many brands make their products look like they are the best but, Luminess truly is the BEST! Am now a believer.
Saw ads online
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Delivery was quick. Sadly the color is not right! It was too yellow and darker.
Hey Raquel! We're excited to help you find the ideal color match for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST; alternatively, our Customer service is available via chat and email 24x7! 😊
Delivery was fast. Not sure how the exchange works for a different shade?
Online facebook ad
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Felisha, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Wish you could actually talk to a real person and discuss the color match
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Sherry, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
All good, ordering was easy,the process was simple, and delivery was fairly quick
Years and years ago on late night commercial, I wanted to try it then, but had visions of my 5 daughters taking turns/arguing about bathroom time before school,and decided it wouldn’t be fair to our sons... we only had one bathroom at the time
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
It's the best hair removal device I've ever used.
********************************************************************************
I first heard about luminess from hsn.com years ago.
Hi Nancy, we are so happy to hear you are loving your Luminess Products!❤️
No issues with shopping, timely shopping, arrived with extra gifts
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I'm loving the product so far! It is easy to put on and covers very well.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Not my style of makeup. I travel a lot and this just won't work.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Received great customer service. Easy to order. Quick delivery.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nancy, if you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.