• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
405
Negative
691

Instant Feedback

41,123 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,258)

Rating

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user deboraht546
4 reviews
0 helpful votes
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September 21st, 2023
Verified purchase

It cover's really good love the way it looks on skin.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user bernadinec12
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Nice, expensive but do like it. Will use it once a month.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Bernadine! Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget – every $1 purchased, you earn 10 reward points that you can use at checkout!❤️

Thumbnail of user lisar3259
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

My experience was just awesome. Will continue to purchase.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user kimbeyt
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Wonderful Experience and product was delivered on time.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user foresth51
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

This product did not work for me. It cling to every dry patch and broke my face out extremely bad.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Forest! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user jeannep230
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

Paid the shipping, received product. Very nice product. Brush is nice as well

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user erinh697
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

It is so easy to use. Was not hard to learn. Color is great. I love it so far!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We're glad to have you as our customer and to see that you're enjoying Luminess products!

Thumbnail of user sonjav34
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

The foundation looks yellow on I am not happy with that. It did not look it in the picture

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match!

Thumbnail of user marjoriem330
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Haven't used it yet will be trying it soon oder was late.Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user joniep2
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Gives a smooth coverage over face, covers up blemishes.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user aprilr469
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Disappointed in the product there was not enough coverage

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jessicaz781
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Great! Easy fast process! Truly love the way my skin looks and feels with this flawless product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user adrianab189
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

This is a very easy product to use. I really like the results.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user kellyl1473
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

I think the colors could've been better. Fixing to experiment with it…

Thumbnail of user delightt2
Delight T. – Luminess Rep

HI Kelly! Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

Thumbnail of user jillh876
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Doesn't stay on more than an hour or so- becomes coagulated.

I'd like to return the product and cancel my subscription

Thumbnail of user joycep713
1 review
0 helpful votes
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October 5th, 2023
Verified purchase
• Updated review

Love my new shade #040 medium is my perfect shade. Thank you.

Looks very easy to use
June 24th, 2023
Verified site experience
• Previous review
Thumbnail of user stacim88
2 reviews
0 helpful votes
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September 26th, 2023
Verified purchase

I like I like this product is it doesn't feel caked on at all

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user crystals856
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

I was not able to try out the products as I never received the package

Reason I chose this business:

I heard about luminesce with theirs machine years ago

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Crystal! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user jessicap2110
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

It's just pricey for me but I want more for sure I just am in limited funds and I want to get more I just do t know how I will be able to do so

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget - for every $1 purchased, you earn 10 reward points that you can use at checkout!❤️

Thumbnail of user traceyl318
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I was excited to get the product but the color is too light. I really liked the primer tho.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Glad you liked the primer Tracey! And appreciate the feedback on the color. Keep in mind, all of our trials include a Color Match Guarantee as well!

Thumbnail of user tonim9
2 reviews
0 helpful votes
  • Send Message
September 16th, 2023
Verified purchase

It's been a week and a half since they said I would receive it. I still haven't.

They told me to wait and they were sorry.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Toni! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user brandym308
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

This product color was not a match for me and does not work for me, I would like to return it

Service
Thumbnail of user jeanj572
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

I received the makeup quickly. Very happy with it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user bridgetts21
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I love it but it's the wrong color please help me get the right color.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing our product! Glad we were able to get in touch with you to assist in using your Color Match Guarantee to try another shade!

Thumbnail of user marlaf63
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

I just received my luminess airbrush foundation. I love it! The foundation looks so natural.

Reason I chose this business:

I used to use it. The cans are much easier to use than the foundation sprayer.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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