• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
405
Negative
691

Instant Feedback

41,123 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,258)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user stellah124
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

It was the perfect match and love the feel of it. It's so light yet it covers all my blemishes.

Helped me to chose the right shade for mu skin tone

Reason I chose this business:

TV commercials

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user cindyy526
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Easy, user friendly, I like how it feels and easy to blend.

Reason I chose this business:

Instagram, social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user kaitlynns16
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Color range is lacking for women of color, I hope that changes.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kaitlynn! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user janaed22
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

The shade was sent to me does not match my skin. I am very disappointed. I do not like the product

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Janae! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user danettes51
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

This stuff feels nasty on my skin and I will not be ordering any more

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amyd1837
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Makeup settled in crevices & wrinkles of my skin I did it right,the way the directions said.

It Was Good .

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user adriennep117
3 reviews
0 helpful votes
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September 29th, 2023
Verified purchase

Easy to understand.a lot to read. Concerned about ease of use and convenient of use.

Reason I chose this business:

Personal search

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user sabrinac362
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

This isn't the color that's on the picture it's way too light.

Reason I chose this business:

Because I believe it was a natural look.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Sabrina! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user elizabethc3029
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

It's the wrong color and it makes a mess on the sink!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Elizabeth! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user robyns543
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Same as above
Please make sure my subscription is cancelled

Also i cancelled my subscription

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Robyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user pamelam2470
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Not enough directions on how to properly use the products

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Pamela! Thank you for leaving your feedback with us! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!

Thumbnail of user marianap84
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

When I apply the makeup. An hour later it brakes and my expression lines are more visible.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user glendal141
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

The make up is very smooth I would recommend it to everyone

Thumbnail of user bridgetj113
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Luminess gives great coverage, yet feels light and doesn't cake. I love it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are delighted to hear our product is working for you!

Thumbnail of user karac204
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Great products and efficient delivery. Highly recommended.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!

Thumbnail of user deborahl1981
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

The shade picked for me was almost white and not my color.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user andreab1798
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Works wonders and makes my skin feel so great like super light weight

I needed a different color and they sent it right out

Reason I chose this business:

Constant ads

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

Thumbnail of user robynp174
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Just wanted to try it. It works great. It also has a great scent, too.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user sherrys1068
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Very easy to apply and love the coverage and the long lasting effect.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user kathym2196
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

I Love it. It leaves my skin soft and blemish free

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user stephanyw11
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

Not sure yet how I like it is too soon to tell I will have to use it several more times.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user trinas125
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Shade was totally off.and when I applied was very cakey.sending it back

Reason I chose this business:

Though it was different then what I'm using now

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Trina! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user loisd151
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

Did not open I changed my mind after I had ordered. I sent back my order on Friday for a credit.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lois! Thanks for leaving your feedback with us! All of our products featured on our TV ad is also promoted on our website. We disclose our terms and conditions throughout our website, at checkout, and the confirmation email sent. We went ahead and resent you your confirmation email to you - let us know if you have any questions! (:

Thumbnail of user laurag2115
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

It is nice but pretty much the same thing as my regular makeup. Plus it it takes way to much time!

Helen walked me through everything ! She was Amazing! You should really have written instructions!! I will be sending mine back! I was so looking forward to this!! So very disappointed!!

Service
Thumbnail of user lizaj9
2 reviews
0 helpful votes
  • Send Message
October 4th, 2023
Verified purchase
• Updated review

Love the foundation, my skin looked glowing & younger.

Reason I chose this business:

Internet AD

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Good so far
September 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Internet AD

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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