• Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 5,257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    978

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,966
Neutral
407
Negative
692

Instant Feedback

41,118 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,257)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user shanonh11
1 review
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

Ordering and check out was easy and quick.Shipment came quick.

Reason I chose this business:

I've used the luminess machine in the past and lived it but I didn't want the machine, so I wanted to try the aerosol can to see if it actually worked. It works great!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user pattim351
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase

It works! The blemishes was covered perfectly. It is awesome!

Reason I chose this business:

I just thought o would try it! Glad I did!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user indiraj6
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

I was disappointed when I didn't receive my color match.

Reason I chose this business:

I like the fact that it is spray and last. No oily residue.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user pamelas2608
1 review
0 helpful votes
  • Send Message
April 18th, 2023
Verified purchase

Great! Easy sight to use. This was a great experience.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user bethanyw9
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Luminess always delivers and does what they say. Love the products and the sales.

Reason I chose this business:

For flawless makeup.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user sharonp1949
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Choice on the foundation but not on any other color

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sharon! Thanks for leaving your feedback with us! We have many choices AND shades to choose from when viewing our foundation! Our most popular foundation right now is our Silk and Rose 4-in-1 that is our customer favorites and ranges from shade 010-180! Check out our foundations tab on our website or Luminess app to see what we have available! (:

Thumbnail of user jewels93
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Ordering was fast and easy and it arrived on time and was so simple to apply makeup

Reason I chose this business:

I chose luminess because I wanted an easy way to apply makeup

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user christinac1611
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

Good so far, just needed a color match and customer service was excellent!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions once you receive it! ❤️

Thumbnail of user sandrak1568
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Product received. I am excited to give it a try! Thanks!

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Sandra! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️

Thumbnail of user stacyw437
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Product came in perfect condition and fairly quick. Haven't tried yet

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user victoriaf596
1 review
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

My account went into negative and I need to cancel for a refund

Sent me something else

Service
Thumbnail of user karenm5393
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

I would like to try a darker color. I'm not sold on the product yet.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Karen! It was a pleasure assisting you with a color match! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user johnniew82
1 review
0 helpful votes
  • Send Message
August 12th, 2023
Verified purchase

The color is way too light for me it is my normal color but way too light

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!

Thumbnail of user kathleent1298
1 review
0 helpful votes
  • Send Message
July 24th, 2023
Verified purchase

Very easy and easy to navigate website beautiful products!

Reason I chose this business:

Ad on youtube

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user lauraa1670
1 review
0 helpful votes
  • Send Message
July 21st, 2023
Verified purchase

Ordering the product was easy, and shipment was quick!

Reason I chose this business:

I saw an ad on TikTok and wanted to try it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user maram134
1 review
0 helpful votes
  • Send Message
July 19th, 2023
Verified purchase

Have not tried it yet, as soon as I try it I will let you know

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user onessah
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

If you take more money than what you all advertising, I will report you all for false advertising!

Reason I chose this business:

Just trying

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Onessa! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user genevas48
1 review
0 helpful votes
  • Send Message
July 13th, 2023
Verified purchase

I like the product. No complaints. The product is light on my face.

Reason I chose this business:

Just watching the reviews from other people got me curious.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user hollym743
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

I love the product however I feel like I needed a shade darker

Reason I chose this business:

From friends and family who swear by this product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Holly!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!

Please let us know a good time to give you a call, and we would look forward to talking to you soon!

Thumbnail of user debbies1390
1 review
0 helpful votes
  • Send Message
December 28th, 2022
Verified purchase

I didn't have any problems with my order
I'm excited to try it to see if I'm going. To enjoy it.

Reason I chose this business:

To really see if it helped with aging and wrinkles.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user jacquelines1046
1 review
0 helpful votes
  • Send Message
April 15th, 2023
Verified purchase

So far so good I haven't tried it yet. Been studying all instructions before I try it.

Reason I chose this business:

TV and flyers.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user acquanettaw
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

It's work great I love it it's my skin look beautiful I will keep use it

Reason I chose this business:

I had to try it for myself everyone was talking about it so had to order it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user beverlys941
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

I just received it. I have not opened it up yet. I plan to use it sometime this week

Reason I chose this business:

For blemishes and discolorations.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user johnh9024
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

None given at this time.
My wife will try the products 8/24/23

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user sherylenea
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

Only reason for 4 stars is cause it could be messy when your spraying on to brush

Thumbnail of user delightt2
Delight T. – Luminess Rep

We do our best to make our products as efficient as possible! Keep in mind, that the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little overspray, not much is being lost!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?