• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    977

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
407
Negative
691

Instant Feedback

41,118 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user priscillaw116
3 reviews
0 helpful votes
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August 8th, 2023
Verified purchase

Ordering you shade was difficult...
Great shipping

I will be contacting them tomorrow, my color ordered is not correct.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Priscilla! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user bills1852
2 reviews
0 helpful votes
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February 1st, 2023
Verified purchase

Just received. Haven't had time to try yet. Can't wait to try.

Reason I chose this business:

Looks fantastic on adds. Looking forward to similar results.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user brittanyq186
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

I think I got the wrong one. I believe I need a lighter shade

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user gracem825
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

I Love it ……………….………… good product texture soo good

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user angies423
1 review
0 helpful votes
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February 7th, 2023
Verified purchase
• Updated review

It was broken never used it send it back for a refund

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

I've been wanting to try this for years I'm just glad...
December 28th, 2022
Verified site experience
• Previous review

I've been wanting to try this for years I'm just glad I'm finally doing

Thumbnail of user starrw43
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Love the product, and would recommend to a fried to order product

Reason I chose this business:

I have used the air brush in the past

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user shannonp598
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Over all pleased w it all. No problems. Happy w the results.

Reason I chose this business:

Something different

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!

Thumbnail of user cathier28
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Discrepancy in pricing is the the issue. Is there really a point.

Reason I chose this business:

I had a older version

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Cathie, Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️ We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user luciab97
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Product is ok and is not valued at that price at all

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user audreyh299
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

Wonderful product, would love a little more coverage but a great product

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user shawndag4
2 reviews
0 helpful votes
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December 5th, 2022
Verified purchase

Lots of products to choose from at a great price. Many colors to choose from.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user jenniferm5127
2 reviews
0 helpful votes
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March 17th, 2023
Verified purchase

Love everything about it and very easy to use and tell anyone about it

Reason I chose this business:

I needed to look younger then I am and the sun a lot to my face

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user terrip295
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Love it can't wait to use it easy to y use blends amazing

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user terrib715
2 reviews
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

I have not received my order yet. Ordered on May 4

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Terri! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user kellyc1884
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

I am not comfortable with the coverage and my other makeup.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user jamies1310
1 review
0 helpful votes
  • Send Message
September 3rd, 2023
Verified purchase

Nothing special. Get the same coverage with what I buy at Walmart.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! Let us know if you have any questions! We’re here to help!

Thumbnail of user kelleya90
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

Will let you know when I need to begin managing my subscription on the site.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user felicias473
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

I think everything was easy it's just still very hard to match my skin tone so we will see.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! We can't wait to hear more of your feedback! (:

Thumbnail of user susanj2207
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

Package arrived in a timely manner. Can't wait to try it

Reason I chose this business:

My daughter tried it and told me about it. I liked the way it looked on her.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user marcelay6
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Do not like the color of foundation it has a orange base

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user charlesc3046
2 reviews
0 helpful votes
  • Send Message
July 31st, 2023
Verified purchase

One Groovy Experience! Greatly helped me make my color choices, and other informative suggestions!

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user joycec1096
1 review
0 helpful votes
  • Send Message
July 30th, 2023
Verified purchase

I love the light weight feel. Will be my new go to foundation.

Reason I chose this business:

I’ve been using a similar foundation.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user brittanyg560
1 review
0 helpful votes
  • Send Message
July 31st, 2023
Verified purchase

Haven't tried product but delivery and ordering went smoothly

Reason I chose this business:

Said it works with freckles

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you to start your Luminess journey!❤️

Thumbnail of user debraj363
2 reviews
0 helpful votes
  • Send Message
July 29th, 2023
Verified purchase

Need a different color,
But
Love the product so far

Reason I chose this business:

Instagram but

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user shirleyc1312
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase

I like the feel and how it blends to my natural color.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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