• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    977

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
407
Negative
691

Instant Feedback

41,118 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user kimberlys2446
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Always great, love this product has Great options!

Reason I chose this business:

Using it for years

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user anad352
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

I find the fades are to lite for me how can i find the right fade for me

Reason I chose this business:

It looked like it would be something that would work me for me being 61 years old and having old age spots

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Ana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user belindam303
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Easy to order, quick delivery and very easy to use

Reason I chose this business:

TV commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!

Thumbnail of user virginiad945
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

I love it. But I can't afford it. Wish it were more affordable.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user trishc119
1 review
0 helpful votes
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October 29th, 2022
Verified purchase
• Updated review

So far so good not good but didn't receive full order

I bought one the sales was buy 1 get 1 I didn't get the 1 I bought 1 got nothin

Reason I chose this business:

Known for long time I actually got most of my friends to buy this product

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Trish! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️

So far so good
October 14th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Known for long time I actually got most of my friends to buy this product

Thumbnail of user debbiem1777
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

I never received it after I called and asked where it is I never received it

I never got the product

Reason I chose this business:

I thought it would be a good experience

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user debbieb1888
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

I can't use it. I didn't like like the fell of the product.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

HI Debbie! T was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user deboras94
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Ordering was a breeze. Received in a few days from ordering.

Reason I chose this business:

I wanted a spray on foundation but settled for the brush application.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user patriciaj1570
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

I love it and I would tell others about it. I will give it a 10

Reason I chose this business:

I saw it on tv and want to try it out.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user michaelb10271
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

All service representatives have been so nice and understanding and so supportive and helpful

Teena (my girlfriend) has had been treated really great by all the ones she has talked to

Reason I chose this business:

I got it for my girlfriend for her birthday

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! You can also change your email address by logging into your account on our website! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user queeno8
2 reviews
0 helpful votes
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December 5th, 2022
Verified purchase

I really like it. I need to get concealer but I like the kit.

Reason I chose this business:

My skin is really messed up

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user franklins139
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Not at this time….not at this time……….not at this time………………………………..

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user jacquelinem1250
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase

Could use better instructions on how much foundation to put in the dispenser.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user celiam139
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

I made the color choice easily and am pleased it just fine. Easy to use site!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user bonnied431
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Did not receive, still waiting. Very disappointed was so excited

Reason I chose this business:

For the airbrushing as well as skin benefits

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Bonnie! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user annam2324
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

Picked the wrong tone but overall seemed really easy work

Reason I chose this business:

I’m not a huge fan of wearing makeup and the ad made it seem so easy

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! We are here for you!❤

Thumbnail of user lorim1574
2 reviews
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

Very fast and easy to use once u get the hang of it. Coverage is great as well

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user wendys1355
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

I appreciate how cheap shipping is! It made me more willing to try the product. Only $5

Reason I chose this business:

Instagram ad

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user trudyn34
2 reviews
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

Love the weight and coverage. I need a darker shade though.

Reason I chose this business:

Keep seeing ads

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Trudy, all of our trials come with a free color match!

Thumbnail of user amelial123
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

All when we'll, it's what I expect; excellent product

Reason I chose this business:

App Instagram

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user kristinm626
1 review
0 helpful votes
  • Send Message
July 22nd, 2023
Verified purchase

Quick and easy used rewards points for the first time

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!

Thumbnail of user carolh2455
1 review
0 helpful votes
  • Send Message
July 18th, 2023
Verified purchase

Great products and easy application. Fine mist that at times irritates my eyes.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user lisss5
1 review
0 helpful votes
  • Send Message
July 17th, 2023
Verified purchase

Easy to order, product came quickly and packaged with care

Reason I chose this business:

Want to try an airbrush product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user angelw236
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

Not happy with the coverage, I will contact support.

Reason I chose this business:

Airbrush sounded interesting.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there Angel! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user bettyr888
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Pleased with it. It looked interesting l
It looked like it would work good

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg! ❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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