• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    977

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
407
Negative
691

Instant Feedback

41,115 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user susanh4125
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Good product (makeup) but the Breeze machine continually has problems.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Susan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user christiner1795
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Great inventions for women to utilize!

I have not tried the Luminess device yet.

Reason I chose this business:

Instagram and Television

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user billiee43
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

It's a lot to take in on my own. Only time will tell.

Reason I chose this business:

I’ve wanted it so long and I’m trying not to be disappointed. I can do this….I’ll try real hard.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user isat9
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

I like it but is too light so don't know if you any color

Thumbnail of user danar551
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

The product does not work or appear as shown... typical false advertising

I wanted to cancel my trial and after telling me they'd send me another product, they finally agreed to cancel my trial

Reason I chose this business:

Cause I foolishly fell for the commercials

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Dana! Thank you for leaving your feedback with us! We are sorry to hear about your experience, we work every day to improve the quality of our products and our service so everyone can enjoy being part of the family, if you give us another chance, I assure you that we will make things right!

Thumbnail of user jacquelinem1231
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

The whole experience was very fast, simple and easy

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user sandraw2251
1 review
0 helpful votes
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July 28th, 2023
Verified purchase
• Updated review

Easy and Quick. Got the right color 2 time love it shipping very fast
B

Very good

Reason I chose this business:

Facebook Because i love how the shipping its real fast costmer service is super.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sandra! We are so grateful to have customers like you and look forward to working with you again in the future!

Easy and Quick
May 27th, 2023
Verified site experience
• Previous review
Thumbnail of user theondrar
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Wonderful experience so far. I can't wait to try the makeup

Reason I chose this business:

I am hoping to get a flawless finish on my face

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user mandys277
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Excitedly excited. Love the product, it's a absolutely flawless

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤ You’re going to love it! We promise, you’ll never want to return to your old foundation

Thumbnail of user kateb393
2 reviews
0 helpful votes
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July 27th, 2023
Verified purchase

It was good and quick. There were no instructions on how to use the brush. Thank you

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user karenw3320
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

Don't like all the extras you add on end asking me to buy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Karen!Thanks for leaving your feedback with us! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine and preference - and would hate for these to go unnoticed! However, these additions are totally optional and can be looked at on our website anytime if you decide it may be for you! ❤️

Thumbnail of user adrianner23
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Easy and quick, can find what I need - didn't have to look elsewhere.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user kristenr381
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Was not happy with the coverage or shade. I really wanted to love this but didn't work for me.

Reason I chose this business:

A Facebook ad

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

HI Kristen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user paulac1147
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Ordered this first of June and I have never received

Reason I chose this business:

Saw a ad and thought the coverage of foundation looked amazing

Thumbnail of user meredithm228
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Received products nice packaging. Have used but may need different color

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

Thumbnail of user tammyd593
2 reviews
0 helpful votes
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June 21st, 2023
Verified purchase

Goes on smooth with good coverage. I like the primer also

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user nicolah141
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Color selection is not consistent between products

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Nicola! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user clarab212
2 reviews
0 helpful votes
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March 29th, 2023
Verified purchase

Good, and easy, waiting to see if the foundation matches.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user marilynl541
1 review
0 helpful votes
  • Send Message
April 28th, 2023
Verified purchase

It was fine ************** Please don't ask me - I do not have time to deal with this.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user donnas3505
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Good so far finding it hard to match my skin color

Reason I chose this business:

Commercial on tv

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user jaycem10
1 review
0 helpful votes
  • Send Message
April 26th, 2023
Verified purchase

Still mad you let us all go. Unfortunately we enjoy your product

Reason I chose this business:

I was... A consultant

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there Jayce! Thanks for leaving your review with us and appreciate your feedback. Let us know if you have any questions about our products, we are here to help!

Thumbnail of user markc3775
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Went online, ordered, received product for wife's Xmas gift. Easy

Reason I chose this business:

Old TV commercials

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it

Thumbnail of user patriciah2895
1 review
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

Not good yet, still learning. Can't get the makeup drops to come out it's just blowing sir

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation

Thumbnail of user barbraw7
4 reviews
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

I've yet to try it but packaging was good and delivery quick.

Reason I chose this business:

I’d seen so many ads for it, it looked easy to use and I can color match.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user erikag231
2 reviews
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

The product is good. I have an airbrush system from before
Haven't tried my new Breeze yet.

Reason I chose this business:

I like my old system, but like this model.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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