• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    977

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
407
Negative
691

Instant Feedback

41,115 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user antoinettetfordd
2 reviews
0 helpful votes
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March 8th, 2023
Verified purchase

My experience was simple and easy. I have not used the product yet.

Reason I chose this business:

It appears to be easy and simple

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user laurak1512
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

I think its great just by looking ill let you know soon

Reason I chose this business:

Its just what I was looking for

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here to readily assist you!❤️

Thumbnail of user lisap2684
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

Havent used your product yet as Ive been sick. Please inquire back later this week.

Reason I chose this business:

Cover blotches and uneven skin

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lisa! ❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you

Thumbnail of user katiea269
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

Truly, is flawless, make up and skin care all in one. I highly recommend it.

I requested to cancel, and I did not hear confirmation. And that was five days ago.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Katie! Thanks for leaving your feedback with us! So happy you are enjoying your Luminess products! (: Looking at your account, your request had already been done on 11/7 and a confirmation email of this cancellation was sent to your email. We have went ahead and resent this email and will follow up with you shortly! (:

Thumbnail of user debbieb1803
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Wonderful Facebook. It's amazing. Greatest makeup I ever have used.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user cathyh710
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

It was easy and hassle free. Products are nice. Looking forward to using them.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user traceyx9
2 reviews
0 helpful votes
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March 5th, 2023
Verified purchase

It's harder than the commercial shows. Maybe just takes some practice.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tracey! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user marym6688
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

I used it an then broke out, my face turned very red.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user constancew136
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

Received items ordered plus several bonuses. Very pleased with all.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user normas347
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

I absolutely love Luminess, the way your skin feels after using it is awesome!

Reason I chose this business:

I wanted to cut down on my personal appearance time! It's very easy to use and you skin feels so much better than the traditional way of applying makeup!

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user jerryl743
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Very easy with no fuss using Amazon pay. My wife loves it.

Reason I chose this business:

TV commmercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user andream1683
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Customer service was very responsive when I called for assistance.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user deborahm2704
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase
• Updated review

I am very disappointed in this product and will be sending it back

Reason I chose this business:

Commercials

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Deborah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

So far so good
February 21st, 2023
Verified site experience
• Previous review
Thumbnail of user yvonnem564
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Can't wait to try
Still learning application and clean up

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user pandorat3
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Wonderful love how light weight and easy to use.very pleased with it

Reason I chose this business:

Been around seen it thought I would try it out

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user odalysm9
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

Easy to shop. Shipped as scheduled. Package arrived in good condition

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user bethp467
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase
• Updated review

Website is easily to use and navigate making a purchase was easy.

Reason I chose this business:

I already have the Breeze

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

It was an easy process I am happy with the price
January 31st, 2023
Verified site experience
• Previous review
Thumbnail of user joyceh879
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Good I just followed the instruction. To see how it

Reason I chose this business:

To try it out

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user saras1648
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

T takes way to much foundation for one application

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user charlotteg575
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

All questions answered. At the ready and very informative.

Reason I chose this business:

Wanted a change in makeup and skin care.

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user lindab4800
3 reviews
0 helpful votes
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November 2nd, 2022
Verified purchase

Response was quick. Instructions were easy to understand.

Reason I chose this business:

On television

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user kellyl1325
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Was told 7 to 10 days and it took over three weeks.

Customer service helped me figure out the tip of the air brush device to be able to adjust it and helped me make my payment plan more affordable.

Reason I chose this business:

I had tried luminesce 20 years ago and was looking at some old photos and was impressed at how much better I had looked twenty years ago when I had been using luminesce and I wanted to see if it madea difference twenty years later.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! It was a pleasure assisting you today! We are so happy we were able to tailor a payment plan for you and troubleshoot your device! Please note that we do have available troubleshooting steps offered on our website for you to view anytime in case you need visual guidance for the airbrush system. Let us know if you need anything else, we are here to help! (:

Thumbnail of user melodym305
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Good experience and satisfy customer. Will recommend to others

Reason I chose this business:

Easy good product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user karinm174
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

It was easy to use, and as a first time customer that really helps

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user michellel2317
1 review
0 helpful votes
  • Send Message
February 24th, 2023
Verified purchase

Quick, easy, and convenient! Can't wait to receive it!

Reason I chose this business:

Tv commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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