• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    977

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
407
Negative
691

Instant Feedback

41,114 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user kellye542
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I did not get my free sample of cleaning solution for air brush machine

Reason I chose this business:

Used before

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! Thanks for leaving your review with us! Upon looking at your order, the Tip-Top cleaning solution came with your order and was delivered on 2/21/23. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user suek465
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

I returned the starter kit. Additional products were more costly that my budget lows.

Reason I chose this business:

I misunderstood a TV promotion. I went off the www and ordered. I thought no other purchases were necessary such as foundation.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user franc146
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Great product was right what I needed I'll let everyone know

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user karmam14
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Great product...,... will order again when needed.

Reason I chose this business:

Made In USA.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️

Thumbnail of user dianec1978
2 reviews
0 helpful votes
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February 20th, 2023
Verified purchase

I am in the process of setting up and using Luminess, so I'll provide a complete review shortly.

Reason I chose this business:

The product looked promising.

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user chuckb321
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Bought this for my fiance and she loves your products.

Reason I chose this business:

Cost and great product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user robinh1100
2 reviews
0 helpful votes
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February 18th, 2023
Verified purchase

Have used your products for years, Work just like advertised

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user jennifera2082
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Very good so far not tried product yet but will soon

Reason I chose this business:

I liked the commercials and wanted to try it

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user kristenm672
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Site is very easy to use, and found exactly what I was looking for.

Reason I chose this business:

I have been a customer for years

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user leslieb1009
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Don't know how to smooth out the makeup over my wrinkles.

Reason I chose this business:

How easy it is to use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Leslie! Thanks for leaving your review with us! We have available makeup artists on our Facebook page who would love to go over and demonstrate how to use the makeup and system and their tips and tricks for getting the coverage you want! We sent over their information to you via email - let us know if you need anything else! (:

Thumbnail of user lizt215
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Lovely product. Only came without instructions which would be very helpful :)

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user blancheh27
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I haven't used yet, but will this weekend-or shortly

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user carolync1062
2 reviews
0 helpful votes
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November 3rd, 2022
Verified purchase

My experience was good when I purchased this item.

Reason I chose this business:

I saw it on TV and it looked like something my daughter would like.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user lowellu2
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

The device arrived on time. My wife is very pleased with it.

Reason I chose this business:

My wife owned one previously and made a comment that she would like one afain.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user kimj757
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Wonderful product! Should have purchased one a long time ago. My makeup looks great!

Reason I chose this business:

Brand name and reviews

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user peggyt196
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

I love this foundation. So easy and quick to apply. Been using it for 3 years now, no problems.

Reason I chose this business:

Easy full coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user marilync758
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Excellent I am really looking forward to using this product.

Reason I chose this business:

I had heard they make good and easy products to use to add to your beauty routine.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user sharonp1884
3 reviews
1 helpful vote
  • Send Message
February 13th, 2023
Verified purchase

It was easy and not hard or uncomfortable to place my order

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user kellyn493
1 review
0 helpful votes
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November 25th, 2022
Verified purchase
• Updated review

I have not used it yet. Had toe surgery yesterday.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! It was a pleasure speaking with you today! We cant wait to hear more of your feedback from our makeup artist and you, and hope you have a fast recovery! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Somewhat easy to do
November 15th, 2022
Verified site experience
• Previous review
Thumbnail of user janm810
1 review
0 helpful votes
  • Send Message
March 13th, 2023
Verified purchase

Haven't use it yet!

Do not at this time to consider posting my review.

Reason I chose this business:

Used their products before

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user susang3098
1 review
0 helpful votes
  • Send Message
October 23rd, 2022
Verified purchase

Love the product. Easy to use and I look much better

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user corinan10
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Wonderful and great timing. Thank you Luminess... Best choice I've made all year.

Reason I chose this business:

Great quality and great prices.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user tawnyh11
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase

Good stuff, good stuff, good stuff. Good stuff. Good stuff.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user davev506
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

Very easy transaction with crystal clear expectations

Very professional and courteous staff. I was helped in a speedy manor and all issues were resolved by the end of my call with the customer service rep.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user janetr1410
2 reviews
0 helpful votes
  • Send Message
February 7th, 2023
Verified purchase

Looks flawless, smooth and silky looking non greasy

Reason I chose this business:

Saw it on tv

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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