• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    977

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
407
Negative
691

Instant Feedback

41,114 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user jamieg607
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

They still have some work to do when matching shades for brown skinned women.

Reason I chose this business:

In order to use less makeup.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jamie! Thanks for leaving your review with us! We have many shades on our website our customers can choose from they best fits their shade tones and under tones! If you need help with a color match or what shade to choose from, we have our shade finder tool that can help choose the shade that best fits you, or, you can go on our makeup artists live who would be more than happy to help you with a color match! We just sent you her private Facebook link - let us know if you need anything! (:

Thumbnail of user michelles3836
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Slightly confusing on the ordering part but otherwise content with experience

Reason I chose this business:

Advertising

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Michelle! Thanks for leaving your feedback with us! All of our terms and conditions are stated throughout our website and the confirmation email sent to you after purchasing. These terms and conditions go over your order details, 30 day trial, installments and auto delivery. We went ahead and resent your confirmation email over to you! Let us know if you have any questions - we are here to help! (:

Thumbnail of user amberl665
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I just got my new shades to try we will see how it looks

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user mariaa2535
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Purchase, shipping and delivery. I am okay with the services so far.

Reason I chose this business:

To give it a trail

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user allysonp42
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

It was a good experience. I am happy with the ease of shopping.

Reason I chose this business:

I was curious

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user kelliw75
2 reviews
0 helpful votes
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October 21st, 2022
Verified purchase

Still trying to figure out the coverage thing! Grateful that I was given this for Christmas.

Reason I chose this business:

I didn't, my husband bought it for me, for Christmas!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️

Thumbnail of user dorothyt750
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Hopefully the dark matches skin color and not too lighting havent used it yet

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:

Thumbnail of user edwardd749
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

It is great, everything was received as advertised

Reason I chose this business:

My wife has always wanted Luminess.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user jerrilyno
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Timely delivery, no damage to packaging unlike competitors deliveries.

Reason I chose this business:

To cover imperfections without the caked on look

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user martid28
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Charging as we speak and waiting to try the product

Reason I chose this business:

Need of a new routine so I thought I’d give this a try

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user juliab1119
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I didn't try yet but look nice
And simple to use thanks

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user everettel10
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Easy than I thought / had seen the commercial for years / looked complicated

Easy

Reason I chose this business:

The commercial /
I have melasma

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user rhondab738
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Quick and easy. I had no trouble at all on the site.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user germanih
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Very easy to use love how it brings out my skin color making me look fabulous

Reason I chose this business:

Just wanted to try it

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you love your Luminess Products! You have to post a picture and show us your Luminess look! ❤️

Thumbnail of user salabarriah
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I will be returning the product by Friday 2/10 Thank you!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user angelah1895
2 reviews
0 helpful votes
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October 14th, 2022
Verified purchase

Very easy to order and shipped quickly. Extremely satisfied with the entire process.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user teresac1237
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

I very much enjoy the airbrush foundations and blush.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤️

Thumbnail of user carmeng379
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Haven't got a chance to try.will do soon. Hope it works as advertised

Reason I chose this business:

Saw commercial add in fb

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user donnac2502
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

Got lots of comments on the way I look very happy with Luminess!

Reason I chose this business:

Im not one to fuss over makeup and found this to be really simple to keep up but all the videos show how to use it wish show how to use all products that I received not just the foundation part of it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user francineg83
1 review
0 helpful votes
  • Send Message
January 22nd, 2023
Verified purchase

I receive my order very quickly and probably do a no bad issues at all. Smooth transaction.

The gentleman I spoke to put me at ease and he was very nice

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user yolandaa174
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

Great products! Make me look younger and get lots of compliments!

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user gloriam775
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Finger to cheek color test was satisfactory! Will dive into it later. Pleased so far.

Thumbnail of user roseg475
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase
• Updated review

Thank you for our great product and efficient satisfying service.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Easy and efficient
January 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

TV Channel #5

Thumbnail of user deloresj64
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

I like the setup. Can't wait to try them. Thank you.

Reason I chose this business:

Saw the hair spray.

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user annes1364
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

Haven't tried the new product yet. I have been ill.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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