• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,251 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    976

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
408
Negative
690

Instant Feedback

41,100 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,251)

Rating

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Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user sashag77
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Thanks blah blah. Lah blah. Lahhb aaansnndjjdkdss sjsnsjsjss

Thumbnail of user adrianam310
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

…………………………………….,,,…………………………,…….,,,,……….,,,,…….,….

Service
Thumbnail of user meganb1172
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

………………………………………………………………………………………………………………………………….

Thumbnail of user ilenf
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Quizás lo devuelva porque no es mi color de piel, pedí el color equivocado

Reason I chose this business:

La probare por primera ves

Thumbnail of user delightt2
Delight T. – Luminess Rep

Muchas gracias por tomarse el tiempo para compartir su experiencia!

Thumbnail of user mariah1978
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Fine………………………………………………………………………………………………………………………..

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Maria! We have been recently trying to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Furthermore, we have a 100% color match guarantee and want you to love the look and feel of your foundation! Not only that, but we are more than happy to send out a different shade that will better match your tone. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user carolinag183
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Los resultados son exactamente lo que ofrecen, estoy encantada con luminess

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Hola Carolina! ¡Estamos muy felices de saber que te encantan tus productos Luminess! Gracias por compartir el AMOR Luminess! ❤️

Thumbnail of user aliciam826
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

N/A…………………………………………………………………………………………………………………………..

I wasn’t happy w the product and cancelled any future orders and requested a return and they told me to keep the product or give it away.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user dano639
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Excelente muy bueno me gusta mucho.
Excelente.
Me gusto mucho

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Nos alegra mucho saber que te encantan tus productos Luminess!❤️

Thumbnail of user ftimaz
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Excelente, buen servicio y buena la entrega. Buen trabajo

Reason I chose this business:

Porque me gusta

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Muchas gracias por compartir tu experiencia con nosotros! ¡Nos esforzamos por brindar el MEJOR servicio de atención al cliente a nuestros clientes y nos alegra saber que tuvo una experiencia tan positiva con nosotros! Háganos saber si necesita algo, ¡siempre estamos aquí para ayudarlo!

Thumbnail of user cathleenb66
2 reviews
8 helpful votes
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September 14th, 2023
Verified purchase

Too yellow,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

nothing

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cathleen! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user judithg716
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Excelente resultado,el maquillaje queda muy natural, gracias.

Reason I chose this business:

Me interesó la promoción y quise darme una oportunidad de lucir bella

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Muchas gracias por revisar su experiencia y compartir el amor! ❤

Thumbnail of user siris11
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

No era lo que esperaba, estoy desilusionada totalmente.

Reason I chose this business:

Para probarla

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Fue un placer atenderte hoy! ¡Estamos muy contentos de haber podido atenderlo! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes! ❤️

Thumbnail of user nancyo915
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Good……………………………………………………………………………………………………………………..

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user patc766
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

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Thumbnail of user amberc856
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

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Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user tammyd765
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Dfggbn c jhghjhv hi hgddscjjkkgcvbxggfddfjjgfdhkbtjj

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help! 😊

Thumbnail of user kimberlyb2096
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

***********************************2132

Not the color that matches my skin tone. will try a few days to see if I can adjust the color but will probably return.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user annj689
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user jenniferr3561
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

-good good good good goood gooooooooooooooodddddddd

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user heathersheaven22
1 review
0 helpful votes
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October 11th, 2023

Good xfxhfxjfxtixtixgix g ihucuchcyfycufiyfitf I tifitfiddiidiidcofffifoyfyfiyfyfiyc u ugyf9yfiyoyfyf I c

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user ns338
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Arrived on time. Kjhhhhbv has egg fdhhfgggvg Uzi fgxfhffgghhhfghghhhhj

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user susiee15
6 reviews
3 helpful votes
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October 14th, 2023
Verified purchase
• Updated review

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Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Confusing site to follow
August 25th, 2023
Verified site experience
• Previous review

Confusing site to follow. It jumps around

Thumbnail of user adamb1937
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

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Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user lorie344
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Felt pressured to buy
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user maryd3252
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Noòoooooooooooòòooooooòooooooooòoòoooòooooòooòooooo

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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