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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.

  • Service
    1209

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.7%
Positive
2,064
Neutral
433
Negative
745
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Instant Feedback

44,922 reviews

25
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How would you rate Luminess?
Top Positive Review

“Glad I tried it”

Meredith Z.
12/27/24

I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.

Date of experience: 12/17/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,256)

Rating

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Reviews that mention popular keywords

customer service (352) skin tone (172) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user bernadetteb247
California
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Great! Easy to order and love the points. Very easy to order and check out as well.

Date of experience: August 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user audreyh299
Arkansas
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

Wonderful product, would love a little more coverage but a great product

Date of experience: April 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user taylorp316
Illinois
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

I can wake up get dress I don't have to make stuff to blend to make my skin color

Reason I chose this business:

So I can look good aging go back to the chocolate Beaty I am

Date of experience: March 31, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user shirleym1535
California
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

I haven't used it yet so I can't rate it y e t until I use it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Shirley! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user deyanirac5
Puerto Rico
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

. It is easy to purchase through the app and secure. Shipment can be tracked. Excellent experience.

Date of experience: November 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user shawanao3
Texas
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

So far seems good. Product feels light on the face

Date of experience: November 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user perryg110
Washington
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

I like the product however i was sent the wrong shade

Always placed on hold and then call is hung up

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: October 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Perry! We would love to further assist you! Please check your inbox for an email from us ❤️

Thumbnail of user sherryg282
Illinois
2 reviews
0 helpful votes
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October 2nd, 2023
Verified purchase

Color was way too light for skin, my color was sold out

Service

Date of experience: September 2, 2023

Thumbnail of user gabriellev52
Tennessee
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

I chose a shade which is too light how do I get a correct shade?

Reason I chose this business:

Rave reviews

Date of experience: June 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user cindyo292
New York
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

I love my makeup the overall feel and look is great

Date of experience: November 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product and sharing the love! ❤️❤️❤️

Thumbnail of user connieb967
Washington
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Beautiful coverage and I love that it came with a primer.

Date of experience: November 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user paulah920
Illinois
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Good makeup but they did not show the color shades enough

Date of experience: November 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user kimm2082
California
1 review
0 helpful votes
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February 27th, 2023
Verified purchase
• Updated review

Alluring Lip & Eye Compact Case is used.
Mirror is dirty with prints & case is scratched.

Date of experience: February 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kim! It looks like we've been trying to get a hold of you for a couple of weeks now but unable to reach you. We would love to get that item replaced for you -. Please contact us back and we would be happy to get you taken care of!❤️

To many sales pitches
March 18th, 2023
Verified site experience
• Previous review

To many sales pitches. If it works then it will be ok.

Date of experience: February 16, 2023

Thumbnail of user jenniferm5127
Texas
2 reviews
0 helpful votes
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March 17th, 2023
Verified purchase

Love everything about it and very easy to use and tell anyone about it

Reason I chose this business:

I needed to look younger then I am and the sun a lot to my face

Date of experience: March 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user debbiem1777
Missouri
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

I never received it after I called and asked where it is I never received it

I never got the product

Reason I chose this business:

I thought it would be a good experience

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: June 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user homeu5
Florida
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Thanks looking forward to seeing it and trying it and looking my best

Date of experience: September 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user gracem825
Florida
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

I Love it ……………….………… good product texture soo good

Service

Date of experience: July 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user brittanyq186
Florida
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

I think I got the wrong one. I believe I need a lighter shade

Date of experience: July 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user arlenew134
Illinois
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase
• Updated review

Simple and satisfied without issues and fast delivery

Date of experience: July 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Easy with no issues
February 26th, 2023
Verified site experience
• Previous review

Date of experience: February 26, 2023

Thumbnail of user priscillat134
California
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

Delivery great. Communication regarding delivery great.thank you

Date of experience: October 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user ninab433
New Hampshire
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

I have not received it so I can't rate it so I can't say anything about it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 23, 2023

Thumbnail of user anad352
Tennessee
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

I find the fades are to lite for me how can i find the right fade for me

Reason I chose this business:

It looked like it would be something that would work me for me being 61 years old and having old age spots

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Ana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user victoriat818
New Jersey
1 review
0 helpful votes
  • Send Message
November 14th, 2023
Verified purchase

It's very light, can't even tell that you're wearing it..

Date of experience: November 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user michaelb10271
Virginia
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

All service representatives have been so nice and understanding and so supportive and helpful

Teena (my girlfriend) has had been treated really great by all the ones she has talked to

Reason I chose this business:

I got it for my girlfriend for her birthday

Service

Date of experience: May 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! You can also change your email address by logging into your account on our website! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user deboras94
Mississippi
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Ordering was a breeze. Received in a few days from ordering.

Reason I chose this business:

I wanted a spray on foundation but settled for the brush application.

Date of experience: June 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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