Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
Wonderful product, would love a little more coverage but a great product
Date of experience: April 15, 2023
We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I can wake up get dress I don't have to make stuff to blend to make my skin color
So I can look good aging go back to the chocolate Beaty I am
Date of experience: March 31, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I haven't used it yet so I can't rate it y e t until I use it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2023
Hi Shirley! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
. It is easy to purchase through the app and secure. Shipment can be tracked. Excellent experience.
Date of experience: November 22, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
So far seems good. Product feels light on the face
Date of experience: November 22, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
I like the product however i was sent the wrong shade
Always placed on hold and then call is hung up
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2023
Hi Perry! We would love to further assist you! Please check your inbox for an email from us ❤️
Color was way too light for skin, my color was sold out
Date of experience: September 2, 2023
I chose a shade which is too light how do I get a correct shade?
Rave reviews
Date of experience: June 21, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Beautiful coverage and I love that it came with a primer.
Date of experience: November 23, 2023
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Good makeup but they did not show the color shades enough
Date of experience: November 25, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Alluring Lip & Eye Compact Case is used.
Mirror is dirty with prints & case is scratched.
Date of experience: February 27, 2023
Hey Kim! It looks like we've been trying to get a hold of you for a couple of weeks now but unable to reach you. We would love to get that item replaced for you -. Please contact us back and we would be happy to get you taken care of!❤️
To many sales pitches. If it works then it will be ok.
Date of experience: February 16, 2023
Love everything about it and very easy to use and tell anyone about it
I needed to look younger then I am and the sun a lot to my face
Date of experience: March 17, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I never received it after I called and asked where it is I never received it
I never got the product
I thought it would be a good experience
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Thanks looking forward to seeing it and trying it and looking my best
Date of experience: September 12, 2023
Let us know if you have any questions! We’re here to help!
Simple and satisfied without issues and fast delivery
Date of experience: July 23, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Date of experience: February 26, 2023
I have not received it so I can't rate it so I can't say anything about it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2023
I find the fades are to lite for me how can i find the right fade for me
It looked like it would be something that would work me for me being 61 years old and having old age spots
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2023
Hey Ana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's very light, can't even tell that you're wearing it..
Date of experience: November 14, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
All service representatives have been so nice and understanding and so supportive and helpful
Teena (my girlfriend) has had been treated really great by all the ones she has talked to
I got it for my girlfriend for her birthday
Date of experience: May 2, 2023
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! You can also change your email address by logging into your account on our website! Let us know if you need anything - we are always here to readily assist you!
Ordering was a breeze. Received in a few days from ordering.
I wanted a spray on foundation but settled for the brush application.
Date of experience: June 8, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for reviewing your experience and sharing the love! ❤