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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.

  • Service
    1209

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.7%
Positive
2,064
Neutral
433
Negative
745
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Instant Feedback

44,922 reviews

25
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How would you rate Luminess?
Top Positive Review

“Glad I tried it”

Meredith Z.
12/27/24

I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.

Date of experience: 12/17/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,256)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (352) skin tone (172) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user barbarag2290
California
1 review
0 helpful votes
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November 13th, 2023
Verified purchase
• Updated review

So easy to use saves me time getting ready for work.

Date of experience: November 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Easy to find what you need
September 13th, 2023
Verified site experience
• Previous review

Date of experience: September 13, 2023

Easy to look for items I need
July 14th, 2023
Verified site experience
• Previous review

Date of experience: July 14, 2023

Thumbnail of user kimberlys2446
New York
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Always great, love this product has Great options!

Reason I chose this business:

Using it for years

Date of experience: February 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user johnniew82
Alabama
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

The color is way too light for me it is my normal color but way too light

Date of experience: August 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!

Thumbnail of user tammyb1503
California
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

I've been using Luminess for about 20 years still very satisfied….

Date of experience: November 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user theresah1293
Washington
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

It's an easy page to navigate. I am now a repeat customer.

Date of experience: November 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user theresam458
Utah
2 reviews
2 helpful votes
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November 19th, 2023
Verified purchase

I'm not crazy about the matching of skin tone.
Seems a little yellow to me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Theresa! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user rebeccat1412
Maine
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

It is too light for me. I did not like the product.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Rebecca! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user dionnip
Dionni D.
California
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

I am in love with this foundation. It gives a youthful appearance and lasts.

Date of experience: November 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user terrys1853
Oklahoma
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Spray blocks easily when using.takes multiple tries to clean

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 21, 2023

Thumbnail of user mariac3409
Puerto Rico
1 review
0 helpful votes
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October 9th, 2023
Verified purchase
• Updated review

Good and easy. Fast delivery. Well packed and easy instructions

Date of experience: October 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Good and easy
September 24th, 2023
Verified site experience
• Previous review

Date of experience: September 24, 2023

Thumbnail of user tinaj524
South Carolina
1 review
0 helpful votes
  • Send Message
November 20th, 2023
Verified purchase

Love the product. I need my next order shipped. Please send.

Reason I chose this business:

Been a customer for years...infomercial on TV.

Date of experience: November 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user charlenea167
Hawaii
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Buying today, wishing it could have been years sooner.

Date of experience: November 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user stephaniez723
New York
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

I like the product, the packaging was nice, shipping was timely.

Date of experience: August 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user lesliel684
Arizona
1 review
0 helpful votes
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October 5th, 2023
Verified purchase
• Updated review

Just as I expected! I love the extras and the ease.

Reason I chose this business:

Have the air brush

Date of experience: September 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Fantastic easy
August 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Have the air brush

Date of experience: August 21, 2023

Thumbnail of user virginiad945
Colorado
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

I love it. But I can't afford it. Wish it were more affordable.

Date of experience: June 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user belindam303
Texas
1 review
0 helpful votes
  • Send Message
July 2nd, 2023
Verified purchase

Easy to order, quick delivery and very easy to use

Reason I chose this business:

TV commercial

Date of experience: July 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!

Thumbnail of user cw715
Georgia
2 reviews
0 helpful votes
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November 1st, 2023
Verified purchase

I have enjoyed this product. It is fast, easy to work with, covers great.

Date of experience: November 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user moniquew278
Maryland
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Product can quickly in the mail. Still have not used as of yet.

Date of experience: November 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user annm2514
Wisconsin
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Website is a bit messy. Refused to process my order 3 times. What's Up with That

Reason I chose this business:

Previous customer

Date of experience: November 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick. You can also contact our Customer Care Team at 1-888-793-7474, and they will gladly assist you with placing your order! ❤️❤️❤️

Thumbnail of user joannac319
Texas
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

The color is a little off for me…:looks too orange

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Joanna! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We also wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user ranil11
Minnesota
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Very impressed with this makeup! Seamless lightweight and great color match!

Date of experience: November 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user sarahw2326
Wisconsin
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

No complaints other than I got a bad color that doesn't match my skin.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sarah! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation, and wanted to ensure you are completely satisfied. Please contact us, and we would be happy to get you taken care of!❤️

Thumbnail of user jessicak1686
Oklahoma
1 review
0 helpful votes
  • Send Message
November 12th, 2023
Verified purchase

Makeup doesn't cake up goes on well.will purchase more!

Date of experience: November 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user saciaf1
Washington
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

I'm fairly dark completed with red undertones. They just missed my shave all together.

Date of experience: November 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sacia! Not to worry - all of our trials come with a color match guarantee! Please contact our Beauty Experts at (800)416-9981 and they will gladly assist you further.

Thumbnail of user heatherh2114
Tennessee
1 review
0 helpful votes
  • Send Message
November 9th, 2023
Verified purchase

I've never used airbrush foundation before, and I was very happy with the results!

Date of experience: November 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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