Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
So easy to use saves me time getting ready for work.
Date of experience: November 13, 2023
Date of experience: September 13, 2023
Date of experience: July 14, 2023
Always great, love this product has Great options!
Using it for years
Date of experience: February 1, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
The color is way too light for me it is my normal color but way too light
Date of experience: August 12, 2023
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!
I've been using Luminess for about 20 years still very satisfied….
Date of experience: November 15, 2023
Thank you for this feedback and for being a valued customer!
I'm not crazy about the matching of skin tone.
Seems a little yellow to me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 19, 2023
Hi Theresa! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It is too light for me. I did not like the product.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 19, 2023
Hi Rebecca! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Good and easy. Fast delivery. Well packed and easy instructions
Date of experience: October 9, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Date of experience: September 24, 2023
Love the product. I need my next order shipped. Please send.
Been a customer for years...infomercial on TV.
Date of experience: November 20, 2023
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Buying today, wishing it could have been years sooner.
Date of experience: November 20, 2023
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I like the product, the packaging was nice, shipping was timely.
Date of experience: August 25, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Just as I expected! I love the extras and the ease.
Have the air brush
Date of experience: September 5, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Have the air brush
Date of experience: August 21, 2023
I love it. But I can't afford it. Wish it were more affordable.
Date of experience: June 30, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Easy to order, quick delivery and very easy to use
TV commercial
Date of experience: July 2, 2023
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!
I have enjoyed this product. It is fast, easy to work with, covers great.
Date of experience: November 1, 2023
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Website is a bit messy. Refused to process my order 3 times. What's Up with That
Previous customer
Date of experience: November 9, 2023
We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick. You can also contact our Customer Care Team at 1-888-793-7474, and they will gladly assist you with placing your order! ❤️❤️❤️
The color is a little off for me…:looks too orange
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2023
Hey Joanna! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We also wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Very impressed with this makeup! Seamless lightweight and great color match!
Date of experience: November 4, 2023
We are so happy to hear you are loving your Luminess Products!❤️
No complaints other than I got a bad color that doesn't match my skin.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2023
Hey Sarah! We recently tried to contact you but were unable to reach you. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation, and wanted to ensure you are completely satisfied. Please contact us, and we would be happy to get you taken care of!❤️
Makeup doesn't cake up goes on well.will purchase more!
Date of experience: November 5, 2023
Thank you so much for reviewing your experience and sharing the love! ❤️
I'm fairly dark completed with red undertones. They just missed my shave all together.
Date of experience: November 4, 2023
Hi Sacia! Not to worry - all of our trials come with a color match guarantee! Please contact our Beauty Experts at (800)416-9981 and they will gladly assist you further.
I've never used airbrush foundation before, and I was very happy with the results!
Date of experience: November 9, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️