Luminess has a rating of 3.8 stars from 6,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 3rd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
Description above I like it but it's not what is advertised.
I haven’t heard back from them
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2023
Fast shipping and great packaging. Easy to use. Smooth application
Date of experience: November 6, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Eye makeup was great I couldn't have asked for anything better. Gusto service was wonderful
Service was great
Date of experience: October 16, 2023
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Broke my face out on first use. Senegence product held better
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 10, 2023
Hey Patty! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Great customer service and the products are amazing!
Ordered the wrong color match and they fixed it asap!
Date of experience: November 10, 2023
Thank you so much for reviewing your experience and sharing the love! ❤️
Love all Luminess products. You will too, give it a try
Date of experience: November 10, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Date of experience: December 7, 2022
The customer service rep was very nice and knowledgeable.
All the reps have been very nice and friendly
Facebook ad
Date of experience: November 9, 2023
Thank you so much for reviewing your experience and sharing the love! ❤️
The shade I selected was much darker than expected
It was good
Date of experience: November 9, 2023
Hey Leslie! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
My only problem was that I picked a darker shade of color
Date of experience: November 12, 2023
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Blends well and matches my skin tone, seems to last all day long
Date of experience: November 11, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not at this time….not at this time……….not at this time………………………………..
Date of experience: February 8, 2023
Let us know if you have any questions! We’re here to help!
I can't use it. I didn't like like the fell of the product.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2023
HI Debbie! T was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Mike colors are never the same. I order the same in it never what I order.
Date of experience: April 17, 2023
Hey there LeeAnn! Thanks for leaving your review with us! Upon reviewing the account, it looks like different foundation formulas have been ordered with different colors. Please keep in mind the different formulas may not have the same color or finish as the Rose foundations being ordered. We have sent over your order details for you to view what you previously have gotten as well as a link to consult with our Makeup artist who is live on Facebook who can help! Let us know if you have any questions, we are here to help!
Not overly impressed with the product
I didn't care for it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2023
Works wonders and makes my skin feel so great like super light weight
I needed a different color and they sent it right out
Constant ads
Date of experience: October 2, 2023
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
Color match was easy, the primer is also incredible.
Date of experience: September 30, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
I really love this product, it fits my skin tone perfect.
Date of experience: October 27, 2023
We are so happy to hear you are loving your Luminess Products! Let us know if you need anything throughout your Luminess journey!❤️
Good choices, need more product info... And instructions
One item, I do not like, the other is not as impressive as I thought, was told to call back in a few days...by Isaac
Facebook af
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2023
Hey Carolin! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Good choices, need more product info...
Date of experience: October 15, 2023
The color I picked was perfect but want more colors! Great product
Date of experience: October 27, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Easy to use and flawless makeup. Very light feeling, but yet great full coverage.
Date of experience: October 27, 2023
It's amazing make up, I just picked the wrong shade.
I was trying to call because I picked the wrong shade. And we got cut off and I wasn’t able to call back.
Date of experience: October 26, 2023
Haven't tried it yet so when I do will let you know
Date of experience: October 11, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Date of experience: October 11, 2023
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Liliana! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️