• Bookmark

    Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1208

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,013
Neutral
425
Negative
732
View ratings trends

Instant Feedback

44,842 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Glad I tried it”

Meredith Z.
12/27/24

I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.

Date of experience: 12/17/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,180)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (350) skin tone (169) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user carlenel20
Iowa
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Awesome thanks I am glad that I brought this makeup

Date of experience: August 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user katm11
Illinois
2 reviews
6 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

Very easy to order and this product has very great coverage

Date of experience: July 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!

Thumbnail of user natalieo260
Texas
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

Very easy process. The 14-day trial is what caught my attention.

Date of experience: September 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Glad you checed it out! Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user amandae1058
Tennessee
1 review
0 helpful votes
  • Send Message
August 13th, 2023
Verified purchase

It didn't cover and lay as well as I was expecting

Reason I chose this business:

I thought it would cover up well

Date of experience: July 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Amanda! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user julief1105
Arkansas
1 review
0 helpful votes
  • Send Message
July 16th, 2023
Verified purchase

Easy to use, beautiful finish. Natural finish. The primer is amazing!

Date of experience: July 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user homeu5
Florida
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

Thanks looking forward to seeing it and trying it and looking my best

Date of experience: September 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user leahw262
Illinois
1 review
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

Perfect coverage that lasts! I will be wearing it on my wedding day!

Date of experience: September 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user dawnr831
California
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

I'm very happy with my products! And will definitely order again.

Date of experience: September 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user christinac1627
South Carolina
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

Good product wrong color runs a little if you sweat too much

Date of experience: September 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user juliac910
Missouri
1 review
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

Charged twice and no resolution
Charged twice and no resolution

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: September 17, 2023

Thumbnail of user dorothya834
Texas
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Perfect color & great coverage feels great on my skin

I wanted to check on the delivery. They confirmed that it was delivered

Service

Date of experience: August 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user gerrim36
Mississippi
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

I received my order quickly. The product is just what I needed. I will order again

Date of experience: August 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Gerri, we are so grateful to have customers like you and look forward to working with you again in the future!

Thumbnail of user claudiaf250
Texas
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Wonderful!perfect match! So happy I decided to get the product!

Date of experience: September 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user wandad479
South Carolina
1 review
0 helpful votes
  • Send Message
July 2nd, 2023
Verified purchase

The young lady was very helpful new what she was doing

Reason I chose this business:

My husband bought it for me for Christmas. Spray on with no mess

Date of experience: July 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Wanda! Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers, and happy to hear you had such a positive experience with us! Let us know if you need anything – we are always here to readily assist you!

Thumbnail of user sherryp491
Minnesota
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

I bought off Instagram. I am not good at applying makeup.

Reason I chose this business:

Saw it on Instagram

Date of experience: July 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user lisad3188
Texas
1 review
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase

I love it and I will definitely order more the product is great and so was the service

Date of experience: August 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user rebeccam2734
Michigan
1 review
0 helpful votes
  • Send Message
September 16th, 2023
Verified purchase

The Person that assisted me was knowledgeable and courteous.

Fantastic

Reason I chose this business:

Ad on internet

Service

Date of experience: September 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user louisec510
New York
1 review
0 helpful votes
  • Send Message
September 16th, 2023
Verified purchase
• Updated review

Nice and easy but the color does not match my skin - I need to return

Reason I chose this business:

Social media

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Louise! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Nice and easy
August 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Social media

Date of experience: August 29, 2023

Thumbnail of user marthav722
California
1 review
0 helpful votes
  • Send Message
September 16th, 2023
Verified purchase

Wonderful products. Excellent quality. Noticeable difference from other brands.

Date of experience: September 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user evad372
California
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Excellent product…easy to use and very nice outcome

Reason I chose this business:

Advertisement

Date of experience: September 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are delighted to hear our product is working for you!

Thumbnail of user lorig774
Indiana
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase
• Updated review

Let's you try before you buy and I ordered correct color

He helped me get right color

Service

Date of experience: May 31, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Let's you try before you buy
May 21st, 2023
Verified site experience
• Previous review

Date of experience: May 21, 2023

Thumbnail of user sherryg282
Illinois
2 reviews
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

Color was way too light for skin, my color was sold out

Service

Date of experience: September 2, 2023

Thumbnail of user jenniferm5499
California
1 review
0 helpful votes
  • Send Message
July 18th, 2023
Verified purchase

I received my delivery very quickly! I love how the products make my skin feel.

Date of experience: July 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user stephaniep1780
Texas
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

I love the feel and texture when applied. However, I ordered the wrong shade.

Reason I chose this business:

My daughter used years ago in her teen modeling years.

Date of experience: August 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love that the feel and texture is doing it's thing, and appreciate your review! Remember we offer a 100% color match guaranteed so, in the case where the first shade you request is not a great match, please don't hesitate to reach out to our customer service team at 1-888-793-7474 and request a color match!

Thumbnail of user patricias4036
Oklahoma
2 reviews
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Still trying to figure out how much to put in the hand held machine and figure out my color

Reason I chose this business:

Try something else

Date of experience: March 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Patricia! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?