Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
Awesome thanks I am glad that I brought this makeup
Date of experience: August 24, 2023
Very easy to order and this product has very great coverage
Date of experience: July 14, 2023
Thank you so much for taking the time to share your experience!
Very easy process. The 14-day trial is what caught my attention.
Date of experience: September 18, 2023
Glad you checed it out! Thank you so much for reviewing your experience and sharing the love! ❤
It didn't cover and lay as well as I was expecting
I thought it would cover up well
Date of experience: July 14, 2023
Hi Amanda! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thanks looking forward to seeing it and trying it and looking my best
Date of experience: September 12, 2023
Let us know if you have any questions! We’re here to help!
Perfect coverage that lasts! I will be wearing it on my wedding day!
Date of experience: September 19, 2023
This warms our hearts! Thank you for being the best part of Luminess!
Good product wrong color runs a little if you sweat too much
Date of experience: September 18, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Charged twice and no resolution
Charged twice and no resolution
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2023
Perfect color & great coverage feels great on my skin
I wanted to check on the delivery. They confirmed that it was delivered
Date of experience: August 21, 2023
We are so happy to hear you are loving your Luminess Products!❤️
I received my order quickly. The product is just what I needed. I will order again
Date of experience: August 30, 2023
Hi Gerri, we are so grateful to have customers like you and look forward to working with you again in the future!
Wonderful!perfect match! So happy I decided to get the product!
Date of experience: September 15, 2023
Thanks so much for leaving your review with us! ❤️
The young lady was very helpful new what she was doing
My husband bought it for me for Christmas. Spray on with no mess
Date of experience: July 2, 2023
Hey Wanda! Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers, and happy to hear you had such a positive experience with us! Let us know if you need anything – we are always here to readily assist you!
I bought off Instagram. I am not good at applying makeup.
Saw it on Instagram
Date of experience: July 5, 2023
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I love it and I will definitely order more the product is great and so was the service
Date of experience: August 11, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
The Person that assisted me was knowledgeable and courteous.
Fantastic
Ad on internet
Date of experience: September 16, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Nice and easy but the color does not match my skin - I need to return
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2023
Hey Louise! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Social media
Date of experience: August 29, 2023
Wonderful products. Excellent quality. Noticeable difference from other brands.
Date of experience: September 16, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Excellent product…easy to use and very nice outcome
Advertisement
Date of experience: September 15, 2023
We are delighted to hear our product is working for you!
Let's you try before you buy and I ordered correct color
He helped me get right color
Date of experience: May 31, 2023
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Date of experience: May 21, 2023
Color was way too light for skin, my color was sold out
Date of experience: September 2, 2023
I received my delivery very quickly! I love how the products make my skin feel.
Date of experience: July 18, 2023
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!
I love the feel and texture when applied. However, I ordered the wrong shade.
My daughter used years ago in her teen modeling years.
Date of experience: August 20, 2023
We love that the feel and texture is doing it's thing, and appreciate your review! Remember we offer a 100% color match guaranteed so, in the case where the first shade you request is not a great match, please don't hesitate to reach out to our customer service team at 1-888-793-7474 and request a color match!
Still trying to figure out how much to put in the hand held machine and figure out my color
Try something else
Date of experience: March 1, 2023
Hey Patricia! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks so much for leaving your review with us! ❤️