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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1208

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,013
Neutral
425
Negative
732
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Instant Feedback

44,842 reviews

25
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How would you rate Luminess?
Top Positive Review

“Glad I tried it”

Meredith Z.
12/27/24

I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.

Date of experience: 12/17/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,180)

Rating

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Reviews that mention popular keywords

customer service (350) skin tone (169) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user lynnettek22
Texas
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

It was okay. Took longer to be delivered and i am not sure if i want to keep it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lynette! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user maelouisec
Florida
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Fast helpful easy very nice pleasant. Glad I called very knowledgeable

Service

Date of experience: January 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user doreenz17
California
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Very easy order on line, fast, quickly, as just as described

Reason I chose this business:

Looked easy to use

Date of experience: April 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user phyllisd247
Louisiana
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

The make up is not spraying out, I attempted to use it 2/21/23 and it did not come out

They were supposed to call me back, they did not

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: March 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Phyllis! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user amym3026
Texas
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Love the product when I tried it for the first time

Reason I chose this business:

Something easier and give me that glow n natural look

Date of experience: January 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user anns1529
Maryland
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Going by to take time to learn how to use and I need to get a different foundation color

Reason I chose this business:

I was intrigued

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 29, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user sherockaw
Florida
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

The color was not a match. How do I try a different color

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sherocka! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user franks1869
Missouri
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

I didn't realize that I was signing up for a subscription

I just wanted to return the product, the customer service agent kept trying to sell me additional products

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: September 22, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Frank! It was a pleasure assisting you today! We are so happy we were able to get you taken care of today! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Thumbnail of user angelc505
Wisconsin
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Was so excited to use it right away to then realize it was stuck in clean n don't spray

Date of experience: December 25, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Angel! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user lavonnas1
Tennessee
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

I haven't tried the product yet I'm hoping to love it as much as the women on the commercial

Reason I chose this business:

I been wanting to try it for a long time so I hope I’m going to be very happy with the product

Date of experience: September 22, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user teresas1676
Arizona
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase
• Updated review

Easy to use. Also like the idea of the hair attachment.

Reason I chose this business:

Used it before

Date of experience: January 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Easy to use
January 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Used it before

Date of experience: January 13, 2023

Thumbnail of user lesliel684
Arizona
1 review
0 helpful votes
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October 5th, 2023
Verified purchase
• Updated review

Just as I expected! I love the extras and the ease.

Reason I chose this business:

Have the air brush

Date of experience: September 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Fantastic easy
August 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Have the air brush

Date of experience: August 21, 2023

Thumbnail of user brookes371
Pennsylvania
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Love, love this makeup. Easy to use and always on stock

Date of experience: September 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user mscarterc
Nevada
3 reviews
0 helpful votes
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March 21st, 2023
Verified purchase

Very fast and efficient, very happy with my purchase so far

Reason I chose this business:

Television ad

Date of experience: March 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user nataliew788
Nevada
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

It was an easy transition. I've been wanting to try Luminess for quite sometime now!

Reason I chose this business:

Television. Social media

Date of experience: September 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user susanw3422
Texas
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

I never received anything now I am out 43$ for nothing.

Reason I chose this business:

Won't again complete scam

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user carolynj642
Texas
1 review
0 helpful votes
  • Send Message
September 14th, 2023
Verified purchase
• Updated review

Everything went smooth I would definitely recommend this company

Reason I chose this business:

Through the mail

Date of experience: September 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Everything went smooth
August 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Through the mail

Date of experience: August 30, 2023

Thumbnail of user melissar2130
Texas
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

I havent tried it yet but I'm sure it's going to look great.

Date of experience: September 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user debraf827
Washington
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Delivery was dastardly and ordering was easy. I love this product

Date of experience: May 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user kiml1270
Montana
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Love the application of primer and foundation. Unfortunately, caused me to break out.

Date of experience: September 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kim! We would love the opportunity to investigate your feedback further. A member of our team will work with you to resolve your concerns as quickly as possible.

Thumbnail of user janetc1484
Tennessee
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Wry nice and easy to order. Portable so easy for travel

Reason I chose this business:

The smoothness

Date of experience: October 2, 2022

Thumbnail of user lindam4943
Texas
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Excellent! Received it in a timely manner. Very fond of it.

Reason I chose this business:

Have had one and loved it.

Date of experience: November 29, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user nicoleb2535
Missouri
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

Love the product but it doesn't match my skin tone

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Nicole!Not to worry - all of our trials comes with a color match guarantee!A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!

Thumbnail of user heatherm2267
Tennessee
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

It is a nice foundation. It does have a little cakey-ness. But I can try and work with it.

Reason I chose this business:

It had good ads

Date of experience: May 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user feliciap178
Georgia
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Ordering was a breeze. Haven't tried it yet but perfect ordering

Date of experience: December 5, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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