Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've used it twice and so far so good! The perfect light/medium coverage and easy to apply. Not as messy as I expected either. It worth the 14 day trial in my opinion and I'm going to continue using this product for the foreseeable future.
It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.
It was okay. Took longer to be delivered and i am not sure if i want to keep it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 12, 2023
Fast helpful easy very nice pleasant. Glad I called very knowledgeable
Date of experience: January 15, 2023
Thank you so much for reviewing your experience and sharing the love! ❤
Very easy order on line, fast, quickly, as just as described
Looked easy to use
Date of experience: April 14, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
The make up is not spraying out, I attempted to use it 2/21/23 and it did not come out
They were supposed to call me back, they did not
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Hey Phyllis! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Love the product when I tried it for the first time
Something easier and give me that glow n natural look
Date of experience: January 15, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Going by to take time to learn how to use and I need to get a different foundation color
I was intrigued
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
The color was not a match. How do I try a different color
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2023
Hi Sherocka! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I didn't realize that I was signing up for a subscription
I just wanted to return the product, the customer service agent kept trying to sell me additional products
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Hey Frank! It was a pleasure assisting you today! We are so happy we were able to get you taken care of today! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
Was so excited to use it right away to then realize it was stuck in clean n don't spray
Date of experience: December 25, 2022
Hey Angel! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I haven't tried the product yet I'm hoping to love it as much as the women on the commercial
I been wanting to try it for a long time so I hope I’m going to be very happy with the product
Date of experience: September 22, 2022
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Easy to use. Also like the idea of the hair attachment.
Used it before
Date of experience: January 23, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Used it before
Date of experience: January 13, 2023
Just as I expected! I love the extras and the ease.
Have the air brush
Date of experience: September 5, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Have the air brush
Date of experience: August 21, 2023
Very fast and efficient, very happy with my purchase so far
Television ad
Date of experience: March 21, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
It was an easy transition. I've been wanting to try Luminess for quite sometime now!
Television. Social media
Date of experience: September 12, 2023
This warms our hearts! Thank you for being the best part of Luminess!
I never received anything now I am out 43$ for nothing.
Won't again complete scam
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Everything went smooth I would definitely recommend this company
Through the mail
Date of experience: September 14, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Through the mail
Date of experience: August 30, 2023
I havent tried it yet but I'm sure it's going to look great.
Date of experience: September 15, 2023
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Delivery was dastardly and ordering was easy. I love this product
Date of experience: May 14, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Love the application of primer and foundation. Unfortunately, caused me to break out.
Date of experience: September 13, 2023
Hi Kim! We would love the opportunity to investigate your feedback further. A member of our team will work with you to resolve your concerns as quickly as possible.
Wry nice and easy to order. Portable so easy for travel
The smoothness
Date of experience: October 2, 2022
Excellent! Received it in a timely manner. Very fond of it.
Have had one and loved it.
Date of experience: November 29, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Love the product but it doesn't match my skin tone
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2023
Hi Nicole!Not to worry - all of our trials comes with a color match guarantee!A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
It is a nice foundation. It does have a little cakey-ness. But I can try and work with it.
It had good ads
Date of experience: May 27, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Lynette! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️