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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1196

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.4%
Positive
2,022
Neutral
429
Negative
737
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Instant Feedback

44,752 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great, but...”

Roxanne D.
12/23/24

I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.

Date of experience: 12/13/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,180)

Rating

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Other

Reviews that mention popular keywords

customer service (350) skin tone (169) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user michelleb4436
Virginia
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Easy to use and great color so far! It goes on smooth and makes my skin so very smooth! Love it!

Reason I chose this business:

Ad on Facebook

Date of experience: May 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We really appreciate you taking the time to share your experience with us.

Thumbnail of user skieh
Alabama
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Love the try before you buy option! It gives you an opportunity to see if u like it first LOve it

Date of experience: June 3, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user mistyr211
Arizona
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

Quick and easy...prompt delivery. Cant wait to try it and see if it matches!

Date of experience: July 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user barbarap2132
Pennsylvania
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

I haven't had time to use it yet
I'm out of town and can't get to it yet

Reason I chose this business:

Looked new and interesting

Date of experience: February 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user nicolem2388
Virginia
2 reviews
0 helpful votes
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April 25th, 2023
Verified purchase

Best feeling makeup I have ever worn and I have tried many from low priced to high priced.

Reason I chose this business:

To try something new

Date of experience: April 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user melissap1904
Tennessee
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Really wasn't happy at all with the product. The hype didn't live up to expectations.

Date of experience: August 31, 2023

Thumbnail of user doloresh134
Illinois
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Very easy ordering. Polite and respectful of my needs.

Reason I chose this business:

TV commercial

Date of experience: September 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user sarahf1751
California
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Easy to order. I have no problems with the product

Date of experience: September 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user diannev72
Texas
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

I'm satisfied with the makeup and primer
Will probably be reordering.

Date of experience: September 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user stephaniez723
New York
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

I like the product, the packaging was nice, shipping was timely.

Date of experience: August 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user isabellab221
North Carolina
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

I'm in love it came fast it works perfectly when my 30 days is over I'm buying it

Reason I chose this business:

Seen it on tv and wanna to try ❤️

Date of experience: November 13, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user debbieh1135
Oregon
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

Easy website to navigate. And the shipping time was so very fast and shipment was packed so nicely.

Reason I chose this business:

Text and e mail

Date of experience: November 20, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience! We are happy you had a positive experience with us and look forward to servicing you again in the future!

Thumbnail of user valeriel459
Washington
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Easy to do, but it's just not for me, thank you for allowing me to try it first!

Date of experience: April 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user roberte2217
Michigan
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

Excellent easy to understand what items you want and easy to place an order.

Reason I chose this business:

Commercials

Date of experience: July 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user aprilw534
California
2 reviews
0 helpful votes
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September 4th, 2023
Verified purchase

My auto shipment came on time with all that I ordered.

Date of experience: September 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user biancap105
Washington
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Went on smooth and accurate color. Loved the products

Date of experience: September 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user deveneyz
Michigan
2 reviews
0 helpful votes
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September 2nd, 2023
Verified purchase

Really God, no issues at all with shipping or delivery

Date of experience: September 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user bernadetteb247
California
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Great! Easy to order and love the points. Very easy to order and check out as well.

Date of experience: August 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user lisaj2111
New York
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I like the try before you buy
I have gotten bad make up before

Date of experience: June 29, 2023

Thumbnail of user wendyp63
Washington
4 reviews
4 helpful votes
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October 4th, 2023
Verified purchase

I cancel but continue to get emails about an upcoming transaction

Rep told me not to worry the account was canceled takes a little while for emails to catch up

Service

Date of experience: September 4, 2023

Thumbnail of user marthas1478
Washington
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

Very easy to use. Love how there was not of products to use. And it was very simple.

Representative wasn't knowledgeable of product.

Service

Date of experience: August 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user koreenr5
New York
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

I believe that shade is too light for me I need a dark shade.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Koreen! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user glorial588
Alabama
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Everything went great when makeup arrived it was to dark for my skin.

Customer service was wonderful we discussed issue and changed color.

Service

Date of experience: September 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user anna810
Texas
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

I actually love that it looks so natural on my skin

Reason I chose this business:

Social media

Date of experience: September 3, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user carolynj609
Georgia
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

I was sent the wrong color and I reported this and got no response

No response

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: July 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Carolyn! It was a pleasure assisting you! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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