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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1186

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,015
Neutral
423
Negative
735
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Instant Feedback

44,595 reviews

25
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How would you rate Luminess?
Top Positive Review

“Customer Support”

Martha M.
12/21/24

It's a little confusing, I have never worn makeup, so I'm not really sure what I needed. It was easy choosing my color, but accidentally ordered twice. Then, I ordered it again accidentally. I was able to speak to a representative and get it straightened out. Unfortunately, the orders had already shipped, so he canceled my subscription and credited my account. Now I have enough makeup to last me a year.

Date of experience: 12/27/24
See positive reviews
Top Critical Review

“Not for me”

Sandra R.
12/27/24

I tried it once, and it settled into all my wrinkles and made them look deeper, I'll try again, but don't think I'll be keeping this. Also, was sent way more than I ordered, and even received another order which I am refusing and sending back immediately. Nope

Date of experience: 12/17/24
See critical reviews

Reviews (6,143)

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Other

Reviews that mention popular keywords

customer service (346) skin tone (168) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user dianm27
Mississippi
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Was able to make it better. It was not the shade I needed but I made it work. Thanks

Date of experience: April 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user angelaw2162
Delaware
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

This is the best application of foundation, light full coverage and easy to wipe off

Date of experience: August 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user lindal3758
Kentucky
1 review
0 helpful votes
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September 21st, 2023
Verified purchase
• Updated review

Foundation is too light. I had thrown away all my shipping stuff so I'm stuck with it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Linda! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Everything is good
August 5th, 2023
Verified site experience
• Previous review

Date of experience: August 5, 2023

Thumbnail of user johnh9024
California
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

None given at this time.
My wife will try the products 8/24/23

Date of experience: August 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user sherylenea
Washington
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Only reason for 4 stars is cause it could be messy when your spraying on to brush

Date of experience: August 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We do our best to make our products as efficient as possible! Keep in mind, that the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little overspray, not much is being lost!

Thumbnail of user candacem315
Florida
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

It was perfect it went on smooth I love it would recommend it to all women

Date of experience: April 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user beverlys941
New Mexico
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

I just received it. I have not opened it up yet. I plan to use it sometime this week

Reason I chose this business:

For blemishes and discolorations.

Date of experience: March 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user ginaf315
Arizona
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Ease of business….took care of the cancellation…………………….,,,,,,

Service

Date of experience: July 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!

Thumbnail of user siram2
Georgia
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Your personnel was very knowledgeable of the product and all of the extras that was included

Reason I chose this business:

Saw it as an advertisement on the TV

Service

Date of experience: May 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user susand2953
Nevada
1 review
0 helpful votes
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July 16th, 2023
Verified purchase
• Updated review

I hope it works as well as you've advertised. It's darker than advertised.

Date of experience: June 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Susan! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

I hope it works as well as you've advertised
June 6th, 2023
Verified site experience
• Previous review

Date of experience: June 6, 2023

Thumbnail of user acquanettaw
Michigan
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

It's work great I love it it's my skin look beautiful I will keep use it

Reason I chose this business:

I had to try it for myself everyone was talking about it so had to order it

Date of experience: November 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user carae32
Texas
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

I would like to send it back! It is just more than I want to do!

Reason I chose this business:

I will call today to send back!

Date of experience: October 6, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cara! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️

Thumbnail of user ellend352
New York
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

The spray on foundation cover came off in the mail and leaked in the package

they offered to send out a replacement due to a leak of one of the products

Reason I chose this business:

I have been a customer for years

Service

Date of experience: July 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Ellen! We're sorry to hear your package arrived damaged. We see your replacement is already on its way! Let us know if you need anything else and we will gladly assist.

Thumbnail of user kathyt651
Texas
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

Everything was great, I dont remembered who I talked but they were great.

Reason I chose this business:

I've been wanting to try it for the longest so I finally order it. It is great I just love it. Thank You very much.

Date of experience: October 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user lorettar192
Arkansas
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Looking forward to a long relationship with your company! You are so right

Date of experience: August 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user kimw1333
Florida
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I want to try prior to buying additional product.N/A

Reason I chose this business:

TV commercial

Date of experience: January 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kim! It looks like you bought the 30 day trial system! You have 30 days to try our system and makeup to see if its for you! It also looks like you optted in for the auto delivery that doesn't start until 45 days once you receive it. No worries, if you need a color match or need to make any adjustments - let us know! We are always here to assist you! (:

Thumbnail of user amandas2904
Texas
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

I loved it it work's amazing on my skin. It works really well

Service

Date of experience: July 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user josephh1413
Ohio
2 reviews
0 helpful votes
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February 1st, 2023
Verified purchase

Easy to navigate. The ordering process was made easy

Reason I chose this business:

My wife likes the product. She has expressed interest in your product for months now

Date of experience: February 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user dawnk521
Minnesota
2 reviews
0 helpful votes
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March 5th, 2023
Verified purchase

It was so easy! I absolutely love this system! I highly recommend it!

Date of experience: March 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user amyl2090
Iowa
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Very happy with the products! And the bonus gifts!

Reason I chose this business:

Love the airbrushed look and feel

Date of experience: January 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user shannonn253
California
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Did not like the coverage it gives. It was definitely full coverage.

Reason I chose this business:

Wanted to try it

Date of experience: June 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user valeriew633
New Jersey
1 review
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase
• Updated review

Ok I have tried airbrush machine before. Wanted to try this before I try the machine again.

Reason I chose this business:

Customer satisfaction

Date of experience: June 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Ok I Ave tried before airbrush machine
June 13th, 2023
Verified site experience
• Previous review

Date of experience: June 13, 2023

Thumbnail of user christyw263
Ohio
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

I was nervous as I have sensitive skin, but so far so good.

Date of experience: March 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user gabriellev52
Tennessee
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

I chose a shade which is too light how do I get a correct shade?

Reason I chose this business:

Rave reviews

Date of experience: June 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user shannonr127
Oklahoma
2 reviews
1 helpful vote
  • Send Message
May 4th, 2023
Verified purchase

Everything is great! The product is light and airy.

Date of experience: May 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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