Luminess has a rating of 3.8 stars from 6,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
It's a little confusing, I have never worn makeup, so I'm not really sure what I needed. It was easy choosing my color, but accidentally ordered twice. Then, I ordered it again accidentally. I was able to speak to a representative and get it straightened out. Unfortunately, the orders had already shipped, so he canceled my subscription and credited my account. Now I have enough makeup to last me a year.
I tried it once, and it settled into all my wrinkles and made them look deeper, I'll try again, but don't think I'll be keeping this. Also, was sent way more than I ordered, and even received another order which I am refusing and sending back immediately. Nope
Was able to make it better. It was not the shade I needed but I made it work. Thanks
Date of experience: April 12, 2023
This is the best application of foundation, light full coverage and easy to wipe off
Date of experience: August 23, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Foundation is too light. I had thrown away all my shipping stuff so I'm stuck with it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
Hey Linda! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Date of experience: August 5, 2023
None given at this time.
My wife will try the products 8/24/23
Date of experience: August 24, 2023
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Only reason for 4 stars is cause it could be messy when your spraying on to brush
Date of experience: August 23, 2023
We do our best to make our products as efficient as possible! Keep in mind, that the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little overspray, not much is being lost!
It was perfect it went on smooth I love it would recommend it to all women
Date of experience: April 20, 2023
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!
I just received it. I have not opened it up yet. I plan to use it sometime this week
For blemishes and discolorations.
Date of experience: March 7, 2023
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
Ease of business….took care of the cancellation…………………….,,,,,,
Date of experience: July 2, 2023
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products. We are happy you had a positive experience with us and look forward to servicing you again in the future!
Your personnel was very knowledgeable of the product and all of the extras that was included
Saw it as an advertisement on the TV
Date of experience: May 6, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I hope it works as well as you've advertised. It's darker than advertised.
Date of experience: June 16, 2023
Hi Susan! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Date of experience: June 6, 2023
It's work great I love it it's my skin look beautiful I will keep use it
I had to try it for myself everyone was talking about it so had to order it
Date of experience: November 21, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I would like to send it back! It is just more than I want to do!
I will call today to send back!
Date of experience: October 6, 2022
Hey Cara! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
The spray on foundation cover came off in the mail and leaked in the package
they offered to send out a replacement due to a leak of one of the products
I have been a customer for years
Date of experience: July 23, 2023
Hey Ellen! We're sorry to hear your package arrived damaged. We see your replacement is already on its way! Let us know if you need anything else and we will gladly assist.
Everything was great, I dont remembered who I talked but they were great.
I've been wanting to try it for the longest so I finally order it. It is great I just love it. Thank You very much.
Date of experience: October 21, 2022
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Looking forward to a long relationship with your company! You are so right
Date of experience: August 19, 2023
TYSM for sharing your experience! ❤️
I want to try prior to buying additional product.N/A
TV commercial
Date of experience: January 5, 2023
Hey Kim! It looks like you bought the 30 day trial system! You have 30 days to try our system and makeup to see if its for you! It also looks like you optted in for the auto delivery that doesn't start until 45 days once you receive it. No worries, if you need a color match or need to make any adjustments - let us know! We are always here to assist you! (:
Easy to navigate. The ordering process was made easy
My wife likes the product. She has expressed interest in your product for months now
Date of experience: February 1, 2023
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
It was so easy! I absolutely love this system! I highly recommend it!
Date of experience: March 5, 2023
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
Very happy with the products! And the bonus gifts!
Love the airbrushed look and feel
Date of experience: January 30, 2023
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Did not like the coverage it gives. It was definitely full coverage.
Wanted to try it
Date of experience: June 30, 2023
Let us know if you have any questions! We’re here to help!
Ok I have tried airbrush machine before. Wanted to try this before I try the machine again.
Customer satisfaction
Date of experience: June 23, 2023
Thank you for this feedback and for being a valued customer!
Date of experience: June 13, 2023
I was nervous as I have sensitive skin, but so far so good.
Date of experience: March 7, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I chose a shade which is too light how do I get a correct shade?
Rave reviews
Date of experience: June 21, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for reviewing your experience and sharing the love! ❤️