Luminess has a rating of 3.8 stars from 6,133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
Ordering was a breeze. Received in a few days from ordering.
I wanted a spray on foundation but settled for the brush application.
Date of experience: June 8, 2023
I love it and I would tell others about it. I will give it a 10
I saw it on tv and want to try it out.
Date of experience: December 15, 2022
This warms our hearts! Thank you for being the best part of Luminess!
I appreciate how cheap shipping is! It made me more willing to try the product. Only $5
Instagram ad
Date of experience: July 24, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Picked the wrong tone but overall seemed really easy work
I’m not a huge fan of wearing makeup and the ad made it seem so easy
Date of experience: July 25, 2023
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! We are here for you!❤
I like lumines I'll probably always use the product for the rest of my life
I chose luminess because of the advertisement.
Date of experience: June 19, 2023
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Did not receive, still waiting. Very disappointed was so excited
For the airbrushing as well as skin benefits
Date of experience: July 27, 2023
Hey Bonnie! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Mike colors are never the same. I order the same in it never what I order.
Date of experience: April 17, 2023
Hey there LeeAnn! Thanks for leaving your review with us! Upon reviewing the account, it looks like different foundation formulas have been ordered with different colors. Please keep in mind the different formulas may not have the same color or finish as the Rose foundations being ordered. We have sent over your order details for you to view what you previously have gotten as well as a link to consult with our Makeup artist who is live on Facebook who can help! Let us know if you have any questions, we are here to help!
I made the color choice easily and am pleased it just fine. Easy to use site!
Date of experience: July 27, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Not at this time….not at this time……….not at this time………………………………..
Date of experience: February 8, 2023
Let us know if you have any questions! We’re here to help!
Could use better instructions on how much foundation to put in the dispenser.
Date of experience: July 28, 2023
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Easy to order, product came quickly and packaged with care
Want to try an airbrush product
Date of experience: July 17, 2023
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Not happy with the coverage, I will contact support.
Airbrush sounded interesting.
Date of experience: July 15, 2023
Hey there Angel! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Pleased with it. It looked interesting l
It looked like it would work good
Date of experience: October 4, 2022
Omg! ❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation
Great products and easy application. Fine mist that at times irritates my eyes.
Date of experience: July 18, 2023
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
Quick and easy used rewards points for the first time
Date of experience: July 22, 2023
Happy to hear you had such an easy experience!
All when we'll, it's what I expect; excellent product
App Instagram
Date of experience: July 23, 2023
TYSM for sharing your experience! ❤️
Easy and product arrived on time and on good condition
I've had the product for many years and have always been satisfied
Date of experience: December 18, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Great! Very easy to follow. My face looks amazing!
Date of experience: July 15, 2023
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
Good experience; uncomplicated and easy to execute
Date of experience: July 14, 2023
Thank you so much for taking the time to share your experience!
In addition to very minimal coverage, I think it is too dark for me
Date of experience: July 9, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
There were only 2 choices. I picked the light one and it's too dark
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 8, 2023
Hey there Niki! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy and Quick. Got the right color 2 time love it shipping very fast
B
Very good
Facebook Because i love how the shipping its real fast costmer service is super.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
Hi Sandra! We are so grateful to have customers like you and look forward to working with you again in the future!
Date of experience: May 27, 2023
I ordered the product then never received it but did receive this request to complete a survey.
I wanted to try the foundation.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 10, 2023
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving your review with us! Let us know how it turns out!❤️