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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1185

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,010
Neutral
422
Negative
731
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Instant Feedback

44,565 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,133)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user deboras94
Mississippi
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Ordering was a breeze. Received in a few days from ordering.

Reason I chose this business:

I wanted a spray on foundation but settled for the brush application.

Date of experience: June 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user patriciaj1570
South Carolina
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

I love it and I would tell others about it. I will give it a 10

Reason I chose this business:

I saw it on tv and want to try it out.

Date of experience: December 15, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user lorim1574
Florida
2 reviews
0 helpful votes
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July 25th, 2023
Verified purchase

Very fast and easy to use once u get the hang of it. Coverage is great as well

Date of experience: July 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user wendys1355
California
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

I appreciate how cheap shipping is! It made me more willing to try the product. Only $5

Reason I chose this business:

Instagram ad

Service

Date of experience: July 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user annam2324
Pennsylvania
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

Picked the wrong tone but overall seemed really easy work

Reason I chose this business:

I’m not a huge fan of wearing makeup and the ad made it seem so easy

Date of experience: July 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! We are here for you!❤

Thumbnail of user lorad68
California
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

I like lumines I'll probably always use the product for the rest of my life

Reason I chose this business:

I chose luminess because of the advertisement.

Date of experience: June 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user bonnied431
Texas
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

Did not receive, still waiting. Very disappointed was so excited

Reason I chose this business:

For the airbrushing as well as skin benefits

Date of experience: July 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Bonnie! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user leeanng13
California
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Mike colors are never the same. I order the same in it never what I order.

Date of experience: April 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there LeeAnn! Thanks for leaving your review with us! Upon reviewing the account, it looks like different foundation formulas have been ordered with different colors. Please keep in mind the different formulas may not have the same color or finish as the Rose foundations being ordered. We have sent over your order details for you to view what you previously have gotten as well as a link to consult with our Makeup artist who is live on Facebook who can help! Let us know if you have any questions, we are here to help!

Thumbnail of user celiam139
Tennessee
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

I made the color choice easily and am pleased it just fine. Easy to use site!

Date of experience: July 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user franklins139
Missouri
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Not at this time….not at this time……….not at this time………………………………..

Date of experience: February 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user jacquelinem1250
Indiana
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

Could use better instructions on how much foundation to put in the dispenser.

Date of experience: July 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user lisss5
New York
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Easy to order, product came quickly and packaged with care

Reason I chose this business:

Want to try an airbrush product

Date of experience: July 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user angelw236
Michigan
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Not happy with the coverage, I will contact support.

Reason I chose this business:

Airbrush sounded interesting.

Date of experience: July 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there Angel! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user bettyr888
New Mexico
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Pleased with it. It looked interesting l
It looked like it would work good

Service

Date of experience: October 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg! ❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation

Thumbnail of user carolh2455
California
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Great products and easy application. Fine mist that at times irritates my eyes.

Service

Date of experience: July 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user kristinm626
New York
1 review
0 helpful votes
  • Send Message
July 22nd, 2023
Verified purchase

Quick and easy used rewards points for the first time

Service

Date of experience: July 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!

Thumbnail of user trudyn34
New Jersey
2 reviews
0 helpful votes
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July 23rd, 2023
Verified purchase

Love the weight and coverage. I need a darker shade though.

Reason I chose this business:

Keep seeing ads

Date of experience: July 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Trudy, all of our trials come with a free color match!

Thumbnail of user amelial123
Texas
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

All when we'll, it's what I expect; excellent product

Reason I chose this business:

App Instagram

Date of experience: July 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user gerdenav
Minnesota
2 reviews
0 helpful votes
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December 18th, 2022
Verified purchase

Easy and product arrived on time and on good condition

Reason I chose this business:

I've had the product for many years and have always been satisfied

Date of experience: December 18, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user nataliec771
Texas
1 review
0 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

Great! Very easy to follow. My face looks amazing!

Date of experience: July 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user laurac2872
Texas
3 reviews
0 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

Good experience; uncomplicated and easy to execute

Date of experience: July 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!

Thumbnail of user marilync122
Arizona
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

In addition to very minimal coverage, I think it is too dark for me

Date of experience: July 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user nikim63
Florida
1 review
0 helpful votes
  • Send Message
August 7th, 2023
Verified purchase

There were only 2 choices. I picked the light one and it's too dark

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there Niki! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user sandraw2251
North Carolina
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase
• Updated review

Easy and Quick. Got the right color 2 time love it shipping very fast
B

Very good

Reason I chose this business:

Facebook Because i love how the shipping its real fast costmer service is super.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: June 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sandra! We are so grateful to have customers like you and look forward to working with you again in the future!

Easy and Quick
May 27th, 2023
Verified site experience
• Previous review

Date of experience: May 27, 2023

Thumbnail of user shaunap54
Minnesota
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

I ordered the product then never received it but did receive this request to complete a survey.

Reason I chose this business:

I wanted to try the foundation.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 10, 2023

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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