Luminess has a rating of 3.8 stars from 6,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
I ordered the product then never received it but did receive this request to complete a survey.
I wanted to try the foundation.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 10, 2023
The product does not work or appear as shown... typical false advertising
I wanted to cancel my trial and after telling me they'd send me another product, they finally agreed to cancel my trial
Cause I foolishly fell for the commercials
Date of experience: June 29, 2023
Was here quickly and they gave me a hood deal to try it out
Date of experience: July 11, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
Great inventions for women to utilize!
I have not tried the Luminess device yet.
Instagram and Television
Date of experience: June 30, 2023
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Color selection is not consistent between products
Date of experience: June 19, 2023
Hi Nicola! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
It's a lot to take in on my own. Only time will tell.
I’ve wanted it so long and I’m trying not to be disappointed. I can do this….I’ll try real hard.
Date of experience: June 30, 2023
Let us know if you have any questions! We’re here to help!
I'm not real crazy about the foundation. It was more of an impulse buy.
Date of experience: July 13, 2023
Hi Sandee! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Very good!I'm satisfied!
Good quality! I recommend it
Date of experience: July 14, 2023
It was easy to order. I ordered on line while watching the infomercial on TV
Date of experience: November 10, 2022
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience! We are happy you had a positive experience with us and look forward to servicing you again in the future!
Absolutely the best foundation I've ever used! I love it!
I just wanted to try it.
Date of experience: July 15, 2023
Thank you for taking the time to review our product! ❤️❤️❤️
I like it but is too light so don't know if you any color
Date of experience: June 30, 2023
Ordered this first of June and I have never received
Saw a ad and thought the coverage of foundation looked amazing
Date of experience: June 21, 2023
This item shipped quickly. It was easy to use. Color matched well.
I have the lumpiness system and have really enjoyed using it.
Date of experience: July 4, 2023
Thank you so much for reviewing your experience and sharing the love! ❤
Don't like all the extras you add on end asking me to buy.
Date of experience: June 26, 2023
Hi Karen!Thanks for leaving your feedback with us! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine and preference - and would hate for these to go unnoticed! However, these additions are totally optional and can be looked at on our website anytime if you decide it may be for you! ❤️
Perfect color match! My skin had never looked better. Thank You Luminess!
Needed a change
Date of experience: July 13, 2023
We are so happy to hear you are loving your Luminess Products!❤️
The foundation leaves your face soft and not oily or cakey feeling.
To try a new foundation that could give full coverage but not be heavy feeling.
Date of experience: July 2, 2023
Age? We don't know her! Only Youthful looking skin with Luminess! ❤
Would like a darker shade. This color is too light
Date of experience: July 5, 2023
Hi Kristi! No worries, we honor a one time color match within your trial. A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
Good product (makeup) but the Breeze machine continually has problems.
Date of experience: July 1, 2023
Hey Susan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
The makeup does not last long in a couple of hours, it had faded away.
I've been curious about the product for a while and since I could try it for 5 dollars I thought I would.
Date of experience: July 5, 2023
Was not happy with the coverage or shade. I really wanted to love this but didn't work for me.
A Facebook ad
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2023
HI Kristen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Received products nice packaging. Have used but may need different color
Date of experience: June 21, 2023
Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Dana! Thank you for leaving your feedback with us! We are sorry to hear about your experience, we work every day to improve the quality of our products and our service so everyone can enjoy being part of the family, if you give us another chance, I assure you that we will make things right!