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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1185

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,010
Neutral
422
Negative
732
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Instant Feedback

44,567 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,134)

Rating

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Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user shaunap54
Minnesota
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

I ordered the product then never received it but did receive this request to complete a survey.

Reason I chose this business:

I wanted to try the foundation.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 10, 2023

Thumbnail of user danar551
Pennsylvania
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

The product does not work or appear as shown... typical false advertising

I wanted to cancel my trial and after telling me they'd send me another product, they finally agreed to cancel my trial

Reason I chose this business:

Cause I foolishly fell for the commercials

Service

Date of experience: June 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Dana! Thank you for leaving your feedback with us! We are sorry to hear about your experience, we work every day to improve the quality of our products and our service so everyone can enjoy being part of the family, if you give us another chance, I assure you that we will make things right!

Thumbnail of user arrish
Texas
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Very light weight perfect for hot weather, I would buy again

Date of experience: July 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user mindyb161
Indiana
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

Was here quickly and they gave me a hood deal to try it out

Date of experience: July 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user christiner1795
California
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Great inventions for women to utilize!

I have not tried the Luminess device yet.

Reason I chose this business:

Instagram and Television

Date of experience: June 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user nicolah141
California
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Color selection is not consistent between products

Service

Date of experience: June 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Nicola! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user billiee43
Texas
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

It's a lot to take in on my own. Only time will tell.

Reason I chose this business:

I’ve wanted it so long and I’m trying not to be disappointed. I can do this….I’ll try real hard.

Date of experience: June 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user sandeek5
Alabama
2 reviews
0 helpful votes
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August 12th, 2023
Verified purchase

I'm not real crazy about the foundation. It was more of an impulse buy.

Date of experience: July 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sandee! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user adrianner23
California
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Easy and quick, can find what I need - didn't have to look elsewhere.

Date of experience: June 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user trishab157
North Carolina
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Love the airbrush foundation and it delivery was relatively quick.

Date of experience: July 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!

Thumbnail of user wendersons
Massachusetts
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Very good!I'm satisfied!
Good quality! I recommend it

Service

Date of experience: July 14, 2023

Thumbnail of user colleens472
Michigan
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

It was easy to order. I ordered on line while watching the infomercial on TV

Date of experience: November 10, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience! We are happy you had a positive experience with us and look forward to servicing you again in the future!

Thumbnail of user honeyh21
Oklahoma
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

Absolutely the best foundation I've ever used! I love it!

Reason I chose this business:

I just wanted to try it.

Date of experience: July 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user isat9
California
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

I like it but is too light so don't know if you any color

Date of experience: June 30, 2023

Thumbnail of user paulac1147
Kansas
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Ordered this first of June and I have never received

Reason I chose this business:

Saw a ad and thought the coverage of foundation looked amazing

Date of experience: June 21, 2023

Thumbnail of user veronicao4
South Carolina
2 reviews
3 helpful votes
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July 4th, 2023
Verified purchase

This item shipped quickly. It was easy to use. Color matched well.

Reason I chose this business:

I have the lumpiness system and have really enjoyed using it.

Date of experience: July 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user karenw3320
Texas
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

Don't like all the extras you add on end asking me to buy.

Date of experience: June 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Karen!Thanks for leaving your feedback with us! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine and preference - and would hate for these to go unnoticed! However, these additions are totally optional and can be looked at on our website anytime if you decide it may be for you! ❤️

Thumbnail of user lawandab29
New York
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Perfect color match! My skin had never looked better. Thank You Luminess!

Reason I chose this business:

Needed a change

Date of experience: July 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user tiffanyc831
Ohio
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

The foundation leaves your face soft and not oily or cakey feeling.

Reason I chose this business:

To try a new foundation that could give full coverage but not be heavy feeling.

Date of experience: July 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Age? We don't know her! Only Youthful looking skin with Luminess! ❤

Thumbnail of user kristib295
Arizona
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Would like a darker shade. This color is too light

Date of experience: July 5, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kristi! No worries, we honor a one time color match within your trial. A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!

Thumbnail of user susanh4125
Florida
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Good product (makeup) but the Breeze machine continually has problems.

Date of experience: July 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Susan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user debraw1611
Kansas
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

The makeup does not last long in a couple of hours, it had faded away.

Reason I chose this business:

I've been curious about the product for a while and since I could try it for 5 dollars I thought I would.

Date of experience: July 5, 2023

Thumbnail of user kristenr381
Georgia
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Was not happy with the coverage or shade. I really wanted to love this but didn't work for me.

Reason I chose this business:

A Facebook ad

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

HI Kristen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user mandys277
Pennsylvania
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Excitedly excited. Love the product, it's a absolutely flawless

Date of experience: June 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤ You’re going to love it! We promise, you’ll never want to return to your old foundation

Thumbnail of user meredithm228
North Carolina
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

Received products nice packaging. Have used but may need different color

Date of experience: June 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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