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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1185

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,010
Neutral
422
Negative
732
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Instant Feedback

44,567 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
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Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,134)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user carlenek16
South Carolina
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Easy, fast, affordable! No hassle, no pressure, no problem!

Date of experience: February 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user kateb393
California
2 reviews
0 helpful votes
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July 27th, 2023
Verified purchase

It was good and quick. There were no instructions on how to use the brush. Thank you

Date of experience: June 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user guadalupem166
California
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

My skin looks very soft and beautiful. The product is so easy to use, I love it

Reason I chose this business:

I wanted to try something that was light, something that wouldn’t go into my wrinkles. And this product definitely delivered

Date of experience: July 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user theondrar
California
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Wonderful experience so far. I can't wait to try the makeup

Reason I chose this business:

I am hoping to get a flawless finish on my face

Date of experience: June 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user tammyd593
Montana
2 reviews
0 helpful votes
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June 21st, 2023
Verified purchase

Goes on smooth with good coverage. I like the primer also

Date of experience: June 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user candym170
Texas
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Great! This is a astonishing product!
Great product!

Date of experience: October 10, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user jacquelinem1231
California
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

The whole experience was very fast, simple and easy

Date of experience: June 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user torit63
New York
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Great awesome good product that is all I have to say

Service

Date of experience: July 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!

Thumbnail of user rhondap691
Ohio
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Quick shipping love how smooth the coverage is A+ will order again

Reason I chose this business:

Wanted a good coverage makeup that didn't cost a fortune

Date of experience: July 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user marilynl541
South Dakota
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

It was fine ************** Please don't ask me - I do not have time to deal with this.

Date of experience: March 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user shamekas22
Michigan
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

The most Beautiful natural finish! Love this foundation!

Date of experience: April 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user kerriw81
Georgia
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Excellent price! Great for my sensitive skin. Definitely recommend!

Date of experience: September 19, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user donnas3505
North Carolina
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Good so far finding it hard to match my skin color

Reason I chose this business:

Commercial on tv

Date of experience: March 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user aprilr430
Tennessee
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Will be returning it. Too fake and I don't like the color.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey April! It was a pleasure speaking with you today and assisting you with your cancellation! We hope you would reconsider us in the future! Please let us know if you need anything!

Thumbnail of user robinh1100
Michigan
2 reviews
0 helpful votes
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February 18th, 2023
Verified purchase

Have used your products for years, Work just like advertised

Date of experience: February 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user jennifera2082
New Mexico
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Very good so far not tried product yet but will soon

Reason I chose this business:

I liked the commercials and wanted to try it

Date of experience: February 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user francineg83
Massachusetts
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I receive my order very quickly and probably do a no bad issues at all. Smooth transaction.

The gentleman I spoke to put me at ease and he was very nice

Service

Date of experience: January 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user christinal983
South Carolina
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Haven't used it yet but excited to do so …. Thank you

Date of experience: June 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user kelliw75
Washington
2 reviews
0 helpful votes
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October 21st, 2022
Verified purchase

Still trying to figure out the coverage thing! Grateful that I was given this for Christmas.

Reason I chose this business:

I didn't, my husband bought it for me, for Christmas!

Date of experience: October 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️

Thumbnail of user kimih10
Texas
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

It has been easy and convenient
Can't wait to try this new makeup

Date of experience: April 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user angeleb9
Florida
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Hello!
The color I chose doesn't match - it's too light.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user melodym305
Pennsylvania
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Good experience and satisfy customer. Will recommend to others

Reason I chose this business:

Easy good product

Date of experience: February 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user rhondab738
Tennessee
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Quick and easy. I had no trouble at all on the site.

Date of experience: January 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user sharonk1563
Washington
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

First time ordering. Online very easy and clear to understand.

Date of experience: January 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user juliew1546
Michigan
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Trying this tomorrow. Can't wait. Update to follow.

Reason I chose this business:

Saw ad on Facebook

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Julie! We are so excited for you! Let us know if you have any questions - we are here to help!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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