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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1178

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.6%
Positive
2,003
Neutral
420
Negative
728
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Instant Feedback

44,542 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,117)

Rating

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Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user jacquelineb1028
Ohio
1 review
0 helpful votes
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May 21st, 2023
Verified purchase
• Updated review

I just found out the price. That was a shock. Return info needed.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jacqueline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

It took no time at all to order
April 8th, 2023
Verified site experience
• Previous review

It took no time at all to order. The items were explained thoroughly.

Date of experience: April 8, 2023

Thumbnail of user jameelat2
California
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Everything I thought it would be. Light airy & easy.

Date of experience: April 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user cathyh710
Ohio
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

It was easy and hassle free. Products are nice. Looking forward to using them.

Date of experience: March 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user marym6688
Virginia
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

I used it an then broke out, my face turned very red.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 6, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user janetd1317
Florida
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Easy to use, colors are perfect and looks so natural

Some items were missing in my first order and your service department immediately responded stating that they were sending the missing items to me.

Reason I chose this business:

Liked that you can choose your personal colors

Service

Date of experience: December 22, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️So happy to hear you have had a positive experience!

Thumbnail of user claudiap298
California
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Very simple, I wish shopping was this easy all the time

Date of experience: December 20, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user carolync1062
Colorado
2 reviews
0 helpful votes
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November 3rd, 2022
Verified purchase

My experience was good when I purchased this item.

Reason I chose this business:

I saw it on TV and it looked like something my daughter would like.

Date of experience: November 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user shelliev9
Georgia
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Would like to return, very one dimensional. Did not brighten skin, looked flat

Date of experience: April 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Shellie! We would love to help guide you on how to use your airbrush system and makeup! We have available makeup artists on our Facebook page who give amazing tips and tricks to get that flawless look! A member of our team will contact you shortly!

Thumbnail of user lindab4800
Florida
3 reviews
0 helpful votes
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November 2nd, 2022
Verified purchase

Response was quick. Instructions were easy to understand.

Reason I chose this business:

On television

Service

Date of experience: November 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user eileenp231
Connecticut
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I did not get my order please contact me at *******834

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Eileen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lenoras58
Virginia
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Cannot provide input yet as it is a Christmas gift for my daughter.,

Reason I chose this business:

My friend referred Luminess to me. She actually used it on me for a party!

Date of experience: December 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! ❤️ She's going to love it! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user sandrab3396
Tennessee
2 reviews
0 helpful votes
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March 10th, 2023
Verified purchase

Easy to order. Got what I wanted, faster than expected

Date of experience: March 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user cynthiaw1017
California
2 reviews
0 helpful votes
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April 10th, 2023
Verified purchase

I haven't really shopped for any make up in more than 40 years so am trying now.

The representative that I chatted with helped me to understand my situation and also helped me with the foundation that wouldn’t turn my skin orange

Reason I chose this business:

Because I already have a quarterly shipment

Service

Date of experience: March 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user karmam14
Utah
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Great product...,... will order again when needed.

Reason I chose this business:

Made In USA.

Date of experience: November 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️

Thumbnail of user randig57
North Carolina
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Was fine. No issues with the shipment. Everything came as ordered

Reason I chose this business:

Wanted to try it

Date of experience: March 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user sandrap1969
Arizona
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

Prompt delivery product in good condition with no issues

Date of experience: March 8, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user tawnyh11
Ohio
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Good stuff, good stuff, good stuff. Good stuff. Good stuff.

Date of experience: February 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user roseg475
Massachusetts
1 review
0 helpful votes
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January 21st, 2023
Verified purchase
• Updated review

Thank you for our great product and efficient satisfying service.

Service

Date of experience: January 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Easy and efficient
January 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

TV Channel #5

Date of experience: January 13, 2023

Thumbnail of user denisec1497
Virginia
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

I'm really not crazy about the color of foundation but it's okay...

Date of experience: April 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience.

Thumbnail of user marcop251
Florida
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

To my friend in Brazil, I hope she's like! Thanks‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Reason I chose this business:

I give a gift to my best girl friend! Hopefully she loves it!

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Marco! Thanks for leaving your review with us! It was a pleasure speaking with you today! Let us know if you have any further questions or concerns - we are here to help!

Thumbnail of user ernestines39
Arkansas
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Impressed with product packaging. In process of charging unit.

Date of experience: March 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user kellyl1325
Washington
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Was told 7 to 10 days and it took over three weeks.

Customer service helped me figure out the tip of the air brush device to be able to adjust it and helped me make my payment plan more affordable.

Reason I chose this business:

I had tried luminesce 20 years ago and was looking at some old photos and was impressed at how much better I had looked twenty years ago when I had been using luminesce and I wanted to see if it madea difference twenty years later.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: February 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! It was a pleasure assisting you today! We are so happy we were able to tailor a payment plan for you and troubleshoot your device! Please note that we do have available troubleshooting steps offered on our website for you to view anytime in case you need visual guidance for the airbrush system. Let us know if you need anything else, we are here to help! (:

Thumbnail of user sherrin63
Virginia
2 reviews
0 helpful votes
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January 12th, 2023
Verified purchase

I think the colors sent to me for my hair and face are too light.

Reason I chose this business:

Have one of your earlier models

Date of experience: January 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We promise you’ll love it! And we’re here for you if you have any questions once you have given it try. ❤️

Thumbnail of user s.k.r
Georgia
1 review
0 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

Easy and quick to put on foundation. This is my second Luminess. I love it!

Reason I chose this business:

I wanted a more professional look.

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user rebeccap1616
Washington
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

The product feels very good on skin, smooth and soft

Reason I chose this business:

Try something new

Date of experience: April 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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