Luminess has a rating of 3.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
I just found out the price. That was a shock. Return info needed.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
It took no time at all to order. The items were explained thoroughly.
Date of experience: April 8, 2023
Everything I thought it would be. Light airy & easy.
Date of experience: April 21, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
It was easy and hassle free. Products are nice. Looking forward to using them.
Date of experience: March 6, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I used it an then broke out, my face turned very red.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
Hey Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to use, colors are perfect and looks so natural
Some items were missing in my first order and your service department immediately responded stating that they were sending the missing items to me.
Liked that you can choose your personal colors
Date of experience: December 22, 2022
We are so happy to hear you are loving your Luminess Products!❤️So happy to hear you have had a positive experience!
My experience was good when I purchased this item.
I saw it on TV and it looked like something my daughter would like.
Date of experience: November 3, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Would like to return, very one dimensional. Did not brighten skin, looked flat
Date of experience: April 21, 2023
Hey Shellie! We would love to help guide you on how to use your airbrush system and makeup! We have available makeup artists on our Facebook page who give amazing tips and tricks to get that flawless look! A member of our team will contact you shortly!
Response was quick. Instructions were easy to understand.
On television
Date of experience: November 2, 2022
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I did not get my order please contact me at *******834
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2023
Hey Eileen! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Cannot provide input yet as it is a Christmas gift for my daughter.,
My friend referred Luminess to me. She actually used it on me for a party!
Date of experience: December 21, 2022
Thanks for leaving your feedback with us! ❤️ She's going to love it! Let us know if you need anything throughout your Luminess journey!
Easy to order. Got what I wanted, faster than expected
Date of experience: March 10, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I haven't really shopped for any make up in more than 40 years so am trying now.
The representative that I chatted with helped me to understand my situation and also helped me with the foundation that wouldn’t turn my skin orange
Because I already have a quarterly shipment
Date of experience: March 11, 2023
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Great product...,... will order again when needed.
Made In USA.
Date of experience: November 3, 2022
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️
Was fine. No issues with the shipment. Everything came as ordered
Wanted to try it
Date of experience: March 9, 2023
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Prompt delivery product in good condition with no issues
Date of experience: March 8, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Thank you for our great product and efficient satisfying service.
Date of experience: January 21, 2023
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
TV Channel #5
Date of experience: January 13, 2023
I'm really not crazy about the color of foundation but it's okay...
Date of experience: April 27, 2023
Thank you so much for taking the time to share your experience.
To my friend in Brazil, I hope she's like! Thanks
I give a gift to my best girl friend! Hopefully she loves it!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 26, 2023
Hey Marco! Thanks for leaving your review with us! It was a pleasure speaking with you today! Let us know if you have any further questions or concerns - we are here to help!
Impressed with product packaging. In process of charging unit.
Date of experience: March 11, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Was told 7 to 10 days and it took over three weeks.
Customer service helped me figure out the tip of the air brush device to be able to adjust it and helped me make my payment plan more affordable.
I had tried luminesce 20 years ago and was looking at some old photos and was impressed at how much better I had looked twenty years ago when I had been using luminesce and I wanted to see if it madea difference twenty years later.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2023
Hey Kelly! It was a pleasure assisting you today! We are so happy we were able to tailor a payment plan for you and troubleshoot your device! Please note that we do have available troubleshooting steps offered on our website for you to view anytime in case you need visual guidance for the airbrush system. Let us know if you need anything else, we are here to help! (:
I think the colors sent to me for my hair and face are too light.
Have one of your earlier models
Date of experience: January 12, 2023
We promise you’ll love it! And we’re here for you if you have any questions once you have given it try. ❤️
Easy and quick to put on foundation. This is my second Luminess. I love it!
I wanted a more professional look.
Date of experience: June 12, 2023
We are so happy to hear you are loving your Luminess Products!❤️
The product feels very good on skin, smooth and soft
Try something new
Date of experience: April 27, 2023
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Jacqueline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️