Luminess has a rating of 3.8 stars from 6,105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
Great! VERY EASY! Excited to try it! Love the applicator!
Date of experience: March 14, 2023
Haven't use it yet!
Do not at this time to consider posting my review.
Used their products before
Date of experience: February 11, 2023
Hey Jan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The device arrived on time. My wife is very pleased with it.
My wife owned one previously and made a comment that she would like one afain.
Date of experience: February 15, 2023
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
The spray on my face doesn't look right. Not happy with this
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
I like the setup. Can't wait to try them. Thank you.
Saw the hair spray.
Date of experience: January 20, 2023
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
I cannot say enough about the Luminess system! Outstanding service, products, and finished result.
I've been a customer for almost 5 years, and I always recommend Luminess to people.
Date of experience: May 10, 2023
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
This was easy and looks like it will be a great makeup coverage!
Date of experience: May 9, 2023
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
I've only used once. I'll have to see how it does after the next few applications.
I’m trying to use a lighter less coverage foundation.
Date of experience: June 12, 2023
Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:
Your program was quick and easy to use. No timing out
Now going without a mask in the medical field and need assistance for skin care
Date of experience: March 23, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I've been using these products for years. I'm a makeup artist and use it on all of my clients
I’ve tried others but feel luminosa is the best
Date of experience: September 28, 2022
We are so happy to hear you are loving your Luminess Products! ❤️
Easy than I thought / had seen the commercial for years / looked complicated
Easy
The commercial /
I have melasma
Date of experience: January 27, 2023
We are so happy to hear you are loving your Luminess Products!❤️
Slightly confusing on the ordering part but otherwise content with experience
Advertising
Date of experience: February 7, 2023
Hey Michelle! Thanks for leaving your feedback with us! All of our terms and conditions are stated throughout our website and the confirmation email sent to you after purchasing. These terms and conditions go over your order details, 30 day trial, installments and auto delivery. We went ahead and resent your confirmation email over to you! Let us know if you have any questions - we are here to help! (:
I just got my new shades to try we will see how it looks
Date of experience: February 7, 2023
Thank you for leaving your review with us! Let us know how it turns out!❤️
Purchase, shipping and delivery. I am okay with the services so far.
To give it a trail
Date of experience: February 7, 2023
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love it matches perfect and goes on smooth, stays all day
Date of experience: June 12, 2023
We are happy to hear you had a positive experience with our company
Wonderful and great timing. Thank you Luminess... Best choice I've made all year.
Great quality and great prices.
Date of experience: February 11, 2023
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
It was easy order and also arrived super fast delivery!
Date of experience: May 18, 2023
Thank you for this feedback and for being a valued customer!
Customer friendly website.
Arrived on time, well packaged!
Date of experience: September 30, 2022
First time using this type of product. So far it's amazing
Been hearing about how great the spray products work
Date of experience: November 26, 2022
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
Excellent Service
Extremely Polite and helpful.
Thank you
Date of experience: November 25, 2022
Great product. Easily integrated into my makeup regime.
Date of experience: May 15, 2023
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it!
Found it easy to order
Product came in a timely manner
I like the makeup
Date of experience: November 25, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!