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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1174

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.6%
Positive
1,999
Neutral
419
Negative
725
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Instant Feedback

44,515 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user marianneg133
California
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Great! VERY EASY! Excited to try it! Love the applicator!

Date of experience: March 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user janm810
California
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Haven't use it yet!

Do not at this time to consider posting my review.

Reason I chose this business:

Used their products before

Date of experience: February 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jan! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user lowellu2
North Carolina
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

The device arrived on time. My wife is very pleased with it.

Reason I chose this business:

My wife owned one previously and made a comment that she would like one afain.

Date of experience: February 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user sharonk1450
New Jersey
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

The spray on my face doesn't look right. Not happy with this

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Thumbnail of user deloresj64
New York
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

I like the setup. Can't wait to try them. Thank you.

Reason I chose this business:

Saw the hair spray.

Date of experience: January 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user rocheller240
Texas
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

I cannot say enough about the Luminess system! Outstanding service, products, and finished result.

Reason I chose this business:

I've been a customer for almost 5 years, and I always recommend Luminess to people.

Date of experience: May 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user donnam3678
Arkansas
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

This was easy and looks like it will be a great makeup coverage!

Date of experience: May 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user elyssab11
Texas
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

I've only used once. I'll have to see how it does after the next few applications.

Reason I chose this business:

I’m trying to use a lighter less coverage foundation.

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:

Thumbnail of user lisam5265
California
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Your program was quick and easy to use. No timing out

Reason I chose this business:

Now going without a mask in the medical field and need assistance for skin care

Date of experience: March 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user alexandraf143
Pennsylvania
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I've been using these products for years. I'm a makeup artist and use it on all of my clients

Reason I chose this business:

I’ve tried others but feel luminosa is the best

Date of experience: September 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤️

Thumbnail of user everettel10
Texas
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Easy than I thought / had seen the commercial for years / looked complicated

Easy

Reason I chose this business:

The commercial /
I have melasma

Service

Date of experience: January 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user michelles3836
Illinois
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Slightly confusing on the ordering part but otherwise content with experience

Reason I chose this business:

Advertising

Date of experience: February 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Michelle! Thanks for leaving your feedback with us! All of our terms and conditions are stated throughout our website and the confirmation email sent to you after purchasing. These terms and conditions go over your order details, 30 day trial, installments and auto delivery. We went ahead and resent your confirmation email over to you! Let us know if you have any questions - we are here to help! (:

Thumbnail of user amberl665
Hawaii
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I just got my new shades to try we will see how it looks

Date of experience: February 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user mariaa2535
Ohio
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Purchase, shipping and delivery. I am okay with the services so far.

Reason I chose this business:

To give it a trail

Date of experience: February 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user kaylab572
Wisconsin
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Thank you! I'm super excited! I can't wait to use it!

Date of experience: November 23, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user mariew706
Indiana
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Love it matches perfect and goes on smooth, stays all day

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company

Thumbnail of user corinan10
Mississippi
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Wonderful and great timing. Thank you Luminess... Best choice I've made all year.

Reason I chose this business:

Great quality and great prices.

Date of experience: February 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user guillermoe24
Canada
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

My order got mixed but I received yesterday which is ok

Date of experience: May 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience!

Thumbnail of user hayleem21
California
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase

It was easy order and also arrived super fast delivery!

Date of experience: May 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user sharonk1452
Missouri
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

Customer friendly website.
Arrived on time, well packaged!

Date of experience: September 30, 2022

Thumbnail of user orlandog107
Colorado
2 reviews
0 helpful votes
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November 26th, 2022
Verified purchase

First time using this type of product. So far it's amazing

Reason I chose this business:

Been hearing about how great the spray products work

Date of experience: November 26, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️

Thumbnail of user donnah2359
Texas
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase

Excellent Service
Extremely Polite and helpful.
Thank you

Date of experience: November 25, 2022

Thumbnail of user desireeb191
Minnesota
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

Great product. Easily integrated into my makeup regime.

Date of experience: May 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it!

Thumbnail of user krissyp19
Texas
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

I love it. It's amazing my skin soft…………………………………..

Date of experience: May 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user nedran5
Indiana
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase

Found it easy to order
Product came in a timely manner

Reason I chose this business:

I like the makeup

Date of experience: November 25, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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