Luminess

Overview

Luminess has a rating of 3.8 stars from 7,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,436
value
64
shipping
64
returns
52
quality
62
This company responds to reviews on average within 2 days

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48,918 reviews
+25
How would you rate Luminess?
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Pennsylvania
1 review
0 helpful votes
Follow Melinda M.
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Light coverage with a beautiful face pallet!
January 28, 2025

My experience was very easy, placed order to try before you buy, receive the product within a very reasonable amount of time and went to work. Not too pleased with my color match, a bit too light in color and in coverage. Hoping to try a new foundation color before my two week trail is up.

Date of experience: February 5, 2025
Ohio
1 review
0 helpful votes
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Unsure of the business policies
February 16, 2025

I did the try before you buy. It said I would only be charged $5.90 and it charged me $52.31.
Order# 15927969.
Was informed that the $52.31 was a hold. What do i need to do now, I am not impressed with the products at all

Date of experience: February 25, 2025
Oregon
1 review
0 helpful votes
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Love Luminess!
February 18, 2025

I had fun getting all the products on my face. Love using a brush to apply makeup. Also I like how the Blush is also put on with the brush. Might try a different color.foundation. I never received the cup to clean the brush in. Could you please send that to me. Thank you.

Date of experience: February 23, 2025
Texas
1 review
0 helpful votes
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Skin not Agreeing with Product. Face Breaking Out
February 8, 2025

I have used the product for over a week and not sure, but I don't think my skin is agreeing with the product. Face breaking out in several places. Over 60, my face does not break out. Also, the color is not right, needs to be lighter.

Date of experience: February 18, 2025
New Jersey
1 review
0 helpful votes
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Great customer service!
January 31, 2025

Good and easy! She gave me a lot of information that helped me and even sent me out a different color than the one that I had ordered because it wasn't matching correctly. I appreciate good customer service because everything is so much money these days.

Date of experience: February 6, 2025
Minnesota
5 reviews
0 helpful votes
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Good product, hard to navigate website
February 17, 2025

Website was hard to navigate. Finding the products I wanted was difficult. I ended up with two products I didn't want and had to bail out of checkout to return to my bag and delete the unwanted items. Checkout was also difficult even though I chose PayPal.

Date of experience: February 22, 2025
Delight T. Luminess Rep
3 weeks ago

We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!

Colorado
1 review
0 helpful votes
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False ad
January 28, 2025

I ordered the try before you buy basic set but received several items I did not order, and was billed for them. I called to cancel as I was not happy with the product. Icalled and was told to keep the extra pieces at an additional cost. I didn't the products, have no use for them, but had to pay for them anyway just to get out of the program. Not a happy camper!

Date of experience: February 5, 2025
California
1 review
0 helpful votes
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Great coverage
February 18, 2025

It is easy to apply, the coverage is great and it does match my skin well. My only disappointment is the overspray when applying to the brush. The advertisement shows women applying this in their car I don't see how with all the overspray. My concealer was not a good match it was very light. The palette is very nice, the pigment for the eye shadow is great and the powder is very nice.

Date of experience: February 23, 2025
New York
1 review
0 helpful votes
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Not what I expected 😞
February 23, 2025

-Color match is poor, Mine was orange.
-The coverage is mediocre and can see pores through and does not set well.
-By the time it comes in the mail you have maybe a day or two to review if you like it and return.
-Customer service line is a joke, wait time was 100 min and a call back went straight into the holding again with no Live person.
-Sephora used to be my go to with their brand of spray foundation, nothing has come close. I am still on the search for something better. Unfortunately this is not it.

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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I found some products not necessary.
February 20, 2025

Took me a while to work out what was what.
Serum described as a spray yet came in a dropper bottle.
Sprays produce very cold product.
I don't think anything will last.
Cleanser unusual.
Generally instructions ate not clear

Date of experience: February 20, 2025
Delight T. Luminess Rep
3 weeks ago

We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!