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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1174

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.6%
Positive
1,999
Neutral
419
Negative
725
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Instant Feedback

44,515 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user jenniferw3171
North Carolina
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Wonderful products and fast delivery. Skin care line is great as well

Very helpful

Reason I chose this business:

Good reviews

Service

Date of experience: March 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user markc3775
Texas
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Went online, ordered, received product for wife's Xmas gift. Easy

Reason I chose this business:

Old TV commercials

Date of experience: November 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it

Thumbnail of user vilmab18
Texas
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Like the sales! I wish they would last a bit longer.

Service

Date of experience: November 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user erikag231
Nevada
2 reviews
0 helpful votes
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November 28th, 2022
Verified purchase

The product is good. I have an airbrush system from before
Haven't tried my new Breeze yet.

Reason I chose this business:

I like my old system, but like this model.

Date of experience: November 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user blancheh27
Virginia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I haven't used yet, but will this weekend-or shortly

Date of experience: February 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user lizt215
Michigan
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Lovely product. Only came without instructions which would be very helpful :)

Date of experience: February 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user cynthiaj1064
Texas
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

The color I chose for my skin was a perfect match.

Reason I chose this business:

I liked the comercial results

Date of experience: October 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user michaeln2141
Texas
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I bought this as a gift for my girlfriend and she really likes it.

Date of experience: October 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user karenb4254
Colorado
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Well the package got mailed out late. I haven't used it enough to give you a review.

She took care of it.

Reason I chose this business:

Thought I would try it.

Service

Date of experience: December 26, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Karen! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user darlenej107
Illinois
4 reviews
0 helpful votes
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May 19th, 2023
Verified purchase

I've used several different types of makeup but this one is a definite keeper

Reason I chose this business:

Wanted to try something different

Date of experience: May 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Thumbnail of user patriciah2895
North Carolina
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Not good yet, still learning. Can't get the makeup drops to come out it's just blowing sir

Date of experience: November 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation

Thumbnail of user crystalr618
North Carolina
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Great experience with shipping and ordering. Does not provide the coverage I wanted.

Date of experience: May 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Thumbnail of user dianec1873
Georgia
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

A little confusing. Too much information at one time.

Reason I chose this business:

TV infomercial.

Date of experience: November 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Diane! If you have any questions, please feel free to reach out to us! We are always here to readily assist you! (:

Thumbnail of user konniep3
Louisiana
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Great! I have been wanting to get This makeup but just decided today, heck go for it!

Reason I chose this business:

On tv…LMN

Date of experience: November 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user lindac4567
California
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Reserving this response till after i use the product

Very courteous and expeditist!

Service

Date of experience: November 30, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user bonnab4
Washington
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

I'm still learning how to use it
Its been kinda hard.but I will catch on

Reason I chose this business:

To try something different

Date of experience: March 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user dianec1978
New Jersey
2 reviews
0 helpful votes
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February 20th, 2023
Verified purchase

I am in the process of setting up and using Luminess, so I'll provide a complete review shortly.

Reason I chose this business:

The product looked promising.

Date of experience: February 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user chuckb321
Florida
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Bought this for my fiance and she loves your products.

Reason I chose this business:

Cost and great product

Date of experience: February 20, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user caroler262
Washington
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Easy and painless. I'm 75 so it lightens dark spots but wrinkles will always be there. Lol

Date of experience: January 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user cherylw1341
Vermont
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Everything arrived quickly. Looks great. Easy to use. Love it.

Reason I chose this business:

Looked user friendly on Instagram and amazon.

Date of experience: January 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user rosej126
California
3 reviews
0 helpful votes
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January 7th, 2023
Verified purchase
• Updated review

Your website is unorganized, slow, but the customer service was excellent!

Reason I chose this business:

Current customer

Date of experience: January 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Your website is unorganized, slow
January 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Current customer

Date of experience: December 28, 2022

Thumbnail of user lynnv179
Tennessee
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I am not getting good coverage using the luminess.

Date of experience: January 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user notapplicablen1
California
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

It was good just expected more from the luminess breeze

Reason I chose this business:

I saw it on tv

Date of experience: December 20, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for this feedback and for being a valued customer!

Thumbnail of user annes1364
Arizona
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

Haven't tried the new product yet. I have been ill.

Date of experience: October 7, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user elmab14
Florida
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Everything was great. No problems in any way. Thank you very much

Date of experience: December 1, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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