Overview
Luminess has a rating of 3.8 stars from 7,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.
Instant Feedback
My experience was very easy, placed order to try before you buy, receive the product within a very reasonable amount of time and went to work. Not too pleased with my color match, a bit too light in color and in coverage. Hoping to try a new foundation color before my two week trail is up.
I did the try before you buy. It said I would only be charged $5.90 and it charged me $52.31.
Order# 15927969.
Was informed that the $52.31 was a hold. What do i need to do now, I am not impressed with the products at all
I had fun getting all the products on my face. Love using a brush to apply makeup. Also I like how the Blush is also put on with the brush. Might try a different color.foundation. I never received the cup to clean the brush in. Could you please send that to me. Thank you.
I have used the product for over a week and not sure, but I don't think my skin is agreeing with the product. Face breaking out in several places. Over 60, my face does not break out. Also, the color is not right, needs to be lighter.
Good and easy! She gave me a lot of information that helped me and even sent me out a different color than the one that I had ordered because it wasn't matching correctly. I appreciate good customer service because everything is so much money these days.
Website was hard to navigate. Finding the products I wanted was difficult. I ended up with two products I didn't want and had to bail out of checkout to return to my bag and delete the unwanted items. Checkout was also difficult even though I chose PayPal.
I ordered the try before you buy basic set but received several items I did not order, and was billed for them. I called to cancel as I was not happy with the product. Icalled and was told to keep the extra pieces at an additional cost. I didn't the products, have no use for them, but had to pay for them anyway just to get out of the program. Not a happy camper!
It is easy to apply, the coverage is great and it does match my skin well. My only disappointment is the overspray when applying to the brush. The advertisement shows women applying this in their car I don't see how with all the overspray. My concealer was not a good match it was very light. The palette is very nice, the pigment for the eye shadow is great and the powder is very nice.
-Color match is poor, Mine was orange.
-The coverage is mediocre and can see pores through and does not set well.
-By the time it comes in the mail you have maybe a day or two to review if you like it and return.
-Customer service line is a joke, wait time was 100 min and a call back went straight into the holding again with no Live person.
-Sephora used to be my go to with their brand of spray foundation, nothing has come close. I am still on the search for something better. Unfortunately this is not it.
Took me a while to work out what was what.
Serum described as a spray yet came in a dropper bottle.
Sprays produce very cold product.
I don't think anything will last.
Cleanser unusual.
Generally instructions ate not clear
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
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- Stafford, TX, United States
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Business History
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and were unable to reach you. We deeply apologize
For the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back at 888-424-7623, and we would be happy to get you taken care of!