Luminess has a rating of 3.8 stars from 6,105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
Easy to find what I need and checkout is a breeze.
Date of experience: April 1, 2023
Good, and easy, waiting to see if the foundation matches.
Date of experience: March 29, 2023
Thanks so much for leaving your review with us! ❤️
I have your previous version. Want to try the cordless one.
Date of experience: November 30, 2022
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Even though I should've got my order a few days ago... Stay posted and we'll see
I'm still deciding
Because you supposed to be the best and I'm trying to stay true to LUMINESS...
Date of experience: January 11, 2023
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Ok experience cannot try hair color yet wrong colors.
Prior Customer
Date of experience: January 2, 2023
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
So far awesome service, only took a couple days to receive. Trying it finally this weekend
Social media
Date of experience: May 28, 2023
We are happy to hear you had a positive experience with our company
Returning. Not what I expected. Coverage is very sheer
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Nice presentation, can hardly wait to try the product.
Watched a television commercial on the product.
Date of experience: December 4, 2022
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
Excellent I do not wish to enter fifty characters.
Because I needed something lightweight and comfortable. And this is. It. I love it.
Date of experience: May 26, 2023
Thanks so much for leaving your review with us! ❤️
Very easy and quick. Medium cover is perfect for me. Colors are truly.
Date of experience: May 24, 2023
Happy to hear you had such an easy experience!
My mom just passed while visiting me have not had a chance to try it yet.
For older skin
Date of experience: May 24, 2023
Hey Ronney! Let us know if you have any questions! We’re here to help!
Looks like a poor product doesn't do what advertisement showed.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 25, 2023
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Date of experience: May 12, 2023
It was fantastic! I would recommend this product to all my friends and family
Date of experience: May 25, 2023
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
I do not really like it. Makes my skin tight and broke out
The commercial but thought it would look different
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2022
Hello Melissa, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Was a great experience and I look forward to working with you again
T.V and magazines
Date of experience: April 3, 2023
This warms our hearts! Thank you for being the best part of Luminess!
Great products! Make me look younger and get lots of compliments!
Date of experience: October 11, 2022
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Still trying it not for sure yet will let you know once I have used more
Date of experience: April 1, 2023
Let us know if you have any questions! We’re here to help!
Quick, easy, and convenient! Can't wait to receive it!
Tv commercial
Date of experience: February 24, 2023
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I did not get my free sample of cleaning solution for air brush machine
Used before
Date of experience: February 24, 2023
Hey Kelly! Thanks for leaving your review with us! Upon looking at your order, the Tip-Top cleaning solution came with your order and was delivered on 2/21/23. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Got lots of comments on the way I look very happy with Luminess!
Im not one to fuss over makeup and found this to be really simple to keep up but all the videos show how to use it wish show how to use all products that I received not just the foundation part of it.
Date of experience: October 11, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I returned the starter kit. Additional products were more costly that my budget lows.
I misunderstood a TV promotion. I went off the www and ordered. I thought no other purchases were necessary such as foundation.
Date of experience: February 23, 2023
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️