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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1174

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.6%
Positive
1,999
Neutral
419
Negative
725
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Instant Feedback

44,515 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user melissac2507
West Virginia
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Easy to find what I need and checkout is a breeze.

Date of experience: April 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user clarab212
Colorado
2 reviews
0 helpful votes
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March 29th, 2023
Verified purchase

Good, and easy, waiting to see if the foundation matches.

Date of experience: March 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user franc146
Washington
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Great product was right what I needed I'll let everyone know

Date of experience: February 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user lainiep2
Florida
2 reviews
0 helpful votes
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November 30th, 2022
Verified purchase

I have your previous version. Want to try the cordless one.

Date of experience: November 30, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user delisao
Washington
3 reviews
0 helpful votes
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January 11th, 2023
Verified purchase

Even though I should've got my order a few days ago... Stay posted and we'll see

I'm still deciding

Reason I chose this business:

Because you supposed to be the best and I'm trying to stay true to LUMINESS...

Service

Date of experience: January 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user tenellj
Nevada
2 reviews
0 helpful votes
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January 2nd, 2023
Verified purchase

Ok experience cannot try hair color yet wrong colors.

Reason I chose this business:

Prior Customer

Date of experience: January 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user susanh4059
West Virginia
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

So far awesome service, only took a couple days to receive. Trying it finally this weekend

Reason I chose this business:

Social media

Date of experience: May 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company

Thumbnail of user marizas5
California
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Returning. Not what I expected. Coverage is very sheer

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user cliffordp93
Illinois
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Nice presentation, can hardly wait to try the product.

Reason I chose this business:

Watched a television commercial on the product.

Date of experience: December 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user lacyp39
Alabama
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

Excellent I do not wish to enter fifty characters.

Reason I chose this business:

Because I needed something lightweight and comfortable. And this is. It. I love it.

Service

Date of experience: May 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user katiar32
Delaware
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Very easy and quick. Medium cover is perfect for me. Colors are truly.

Date of experience: May 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience!

Thumbnail of user ronneyh2
New Jersey
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

My mom just passed while visiting me have not had a chance to try it yet.

Reason I chose this business:

For older skin

Date of experience: May 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Ronney! Let us know if you have any questions! We’re here to help!

Thumbnail of user retah16
Texas
1 review
0 helpful votes
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June 24th, 2023
Verified purchase
• Updated review

Looks like a poor product doesn't do what advertisement showed.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Looks like a great product
May 12th, 2023
Verified site experience
• Previous review

Date of experience: May 12, 2023

Thumbnail of user michellem4663
Texas
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

It was fantastic! I would recommend this product to all my friends and family

Date of experience: May 25, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us and sharing the Luminess LOVE!

Thumbnail of user melissaf1300
Maryland
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I do not really like it. Makes my skin tight and broke out

Reason I chose this business:

The commercial but thought it would look different

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Melissa, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user carmenl314
Texas
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

It was delivered in a timely manner not like previous times

Date of experience: December 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user shelleyw236
Illinois
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Was a great experience and I look forward to working with you again

Reason I chose this business:

T.V and magazines

Date of experience: April 3, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user barbg148
Michigan
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Good experience. Thank you for the prompt service!

Date of experience: April 2, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience!

Thumbnail of user yolandaa174
Texas
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Great products! Make me look younger and get lots of compliments!

Date of experience: October 11, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user amys3118
Alabama
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Still trying it not for sure yet will let you know once I have used more

Date of experience: April 1, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user michellel2317
Wyoming
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Quick, easy, and convenient! Can't wait to receive it!

Reason I chose this business:

Tv commercial

Date of experience: February 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user kellye542
California
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I did not get my free sample of cleaning solution for air brush machine

Reason I chose this business:

Used before

Date of experience: February 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! Thanks for leaving your review with us! Upon looking at your order, the Tip-Top cleaning solution came with your order and was delivered on 2/21/23. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user gloriam775
Texas
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Finger to cheek color test was satisfactory! Will dive into it later. Pleased so far.

Date of experience: October 10, 2022

Thumbnail of user donnac2502
Michigan
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Got lots of comments on the way I look very happy with Luminess!

Reason I chose this business:

Im not one to fuss over makeup and found this to be really simple to keep up but all the videos show how to use it wish show how to use all products that I received not just the foundation part of it.

Date of experience: October 11, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user suek465
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

I returned the starter kit. Additional products were more costly that my budget lows.

Reason I chose this business:

I misunderstood a TV promotion. I went off the www and ordered. I thought no other purchases were necessary such as foundation.

Date of experience: February 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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