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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1233

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 63.7%
Positive
2,128
Neutral
451
Negative
761
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45,246 reviews

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How would you rate Luminess?

Reviews (6,368)

Rating

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Other

Reviews that mention popular keywords

customer service (362) skin tone (172) light weight (50) right color (89) credit card (35) trial period (30)
Thumbnail of user angelaw2162
Delaware
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

This is the best application of foundation, light full coverage and easy to wipe off

Date of experience: August 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user sherylenea
Washington
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Only reason for 4 stars is cause it could be messy when your spraying on to brush

Date of experience: August 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We do our best to make our products as efficient as possible! Keep in mind, that the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little overspray, not much is being lost!

Thumbnail of user lindal3758
Kentucky
1 review
0 helpful votes
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September 21st, 2023
Verified purchase
• Updated review

Foundation is too light. I had thrown away all my shipping stuff so I'm stuck with it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Linda! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Everything is good
August 5th, 2023
Verified site experience
• Previous review

Date of experience: August 5, 2023

Thumbnail of user yolondat5
Iowa
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Love the way it looks and last,very easy to use. Would recommend

Reason I chose this business:

Love it so far so good

Date of experience: August 22, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user jackiem829
North Carolina
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Easy to track and keep up with. No hassles or issues.

Date of experience: August 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user corinan10
Mississippi
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Wonderful and great timing. Thank you Luminess... Best choice I've made all year.

Reason I chose this business:

Great quality and great prices.

Date of experience: February 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user crystall619
Pennsylvania
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Product arrived in 3 weeks with a 2 week trial period.

Friendly

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: August 21, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Crystal! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user leslieb1009
New York
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Don't know how to smooth out the makeup over my wrinkles.

Reason I chose this business:

How easy it is to use.

Date of experience: February 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Leslie! Thanks for leaving your review with us! We have available makeup artists on our Facebook page who would love to go over and demonstrate how to use the makeup and system and their tips and tricks for getting the coverage you want! We sent over their information to you via email - let us know if you need anything else! (:

Thumbnail of user clarisam9
New York
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

Product did not match my skin color. I want to cancel.

Great

Reason I chose this business:

It looked smooth on tv and internet

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: June 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user lowellu2
North Carolina
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

The device arrived on time. My wife is very pleased with it.

Reason I chose this business:

My wife owned one previously and made a comment that she would like one afain.

Date of experience: February 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user blancheh27
Virginia
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I haven't used yet, but will this weekend-or shortly

Date of experience: February 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user lizt215
Michigan
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Lovely product. Only came without instructions which would be very helpful :)

Date of experience: February 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user donnam3678
Arkansas
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

This was easy and looks like it will be a great makeup coverage!

Date of experience: May 9, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user marilync758
Missouri
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Excellent I am really looking forward to using this product.

Reason I chose this business:

I had heard they make good and easy products to use to add to your beauty routine.

Date of experience: February 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user kristenm672
New Jersey
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Site is very easy to use, and found exactly what I was looking for.

Reason I chose this business:

I have been a customer for years

Date of experience: February 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user shelleyw236
Illinois
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Was a great experience and I look forward to working with you again

Reason I chose this business:

T.V and magazines

Date of experience: April 3, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user susane1674
Tennessee
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Absolutely love it! Looks great and easy to apply.

Date of experience: September 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user sandrab3396
Tennessee
2 reviews
0 helpful votes
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March 10th, 2023
Verified purchase

Easy to order. Got what I wanted, faster than expected

Date of experience: March 10, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user sandrak1568
California
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Product received. I am excited to give it a try! Thanks!

Reason I chose this business:

Social media

Date of experience: August 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Sandra! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️

Thumbnail of user christinac1611
Nevada
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

Good so far, just needed a color match and customer service was excellent!

Service

Date of experience: August 28, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions once you receive it! ❤️

Thumbnail of user stacyw437
Oklahoma
1 review
0 helpful votes
  • Send Message
August 27th, 2023
Verified purchase

Product came in perfect condition and fairly quick. Haven't tried yet

Date of experience: August 27, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user victoriaf596
Louisiana
1 review
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

My account went into negative and I need to cancel for a refund

Sent me something else

Service

Date of experience: August 27, 2023

Thumbnail of user crystalc955
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

Color a bit like but beautiful. Shipping took too long!

Date of experience: August 29, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Crystal! Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user karenm5393
Texas
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

I would like to try a darker color. I'm not sold on the product yet.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Karen! It was a pleasure assisting you with a color match! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user johnh9024
California
1 review
0 helpful votes
  • Send Message
September 23rd, 2023
Verified purchase

None given at this time.
My wife will try the products 8/24/23

Date of experience: August 24, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 24 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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