• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    979

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
403
Negative
690

Instant Feedback

41,135 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,260)

Rating

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Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user angelb563
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Good product not for me. Purchase and try for yourself. I have very sensitive skin- perhaps it will work better in the winter time

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience!

Thumbnail of user aprilj344
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

The color wasn't right the first package for the trial that I got but they sent me a new one and it's a lot closer but almost. I like it but thinking it's not for me. I'm gonna give it a few more days and see what I think.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help! 😊

Thumbnail of user heatherg1367
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

It's difficult to use because of the spray method! It seems to not always cover

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Heather, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you

Thumbnail of user donnah2996
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

I like it so much. I would like to order again. It makes me look way more younger then I thought. Thank you so much for introducing this item to me.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.

Thumbnail of user julies3428
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

The airbrush makeup should feel light and go on smooth. Every other one I have tried has been like that except Luminess! Luminescent does not go on smooth and feels like chalk once on.

Definitely dissatisfied and will not purchase again.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there! We invite you to consult with our beauty experts to learn more about our product who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive 💖

Thumbnail of user tb549
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I love the swatches that allow me to pick the items closer to my complexion.

Reason I chose this business:

A friend several years ago.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Tanjila, We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user kimberh19
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Love the foundation but ordered wrong color. Need lighter color.

Reason I chose this business:

Today show consultant

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

Thumbnail of user chereej4
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Color was the match I was looking for to mix with existing color.

Concerns were heard.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Cheree, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user clarissag59
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

I don't like the coverage and it has a funny smell. The coverage isn't enough.

Call got dropped and still calling back.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Clarissa, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Thumbnail of user lindsayw258
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Best makeup ever you barely have to wear any for full coverage feels like I'm wearing nothing on my skin and it has made my skin so much smoother the primer is amazing too

Reason I chose this business:

TV back in the 90s I believe

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user aleidag9
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Y haven't had time to use it but as soon as y will y will let you know

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Aleida, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user lynnm1565
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Good coverage. So glad primer is included. Definitely worth buying again

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Lynn, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user cynthial1888
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

There are no application directions—I am a person wit little to none make-up experience

Explained billing process

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cynthia, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Thumbnail of user staceyr437
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Didn't match my tone at all it makes me look dull(dead) if you will I have the airbrush machine as well it works wonderful but the brush on kit I just purchased not a keeper

Reason I chose this business:

Already use their products

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user erinm1325
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

The customer service is awful, very hard to get a hold of someone. Very very very hard to cancel. Do not purchase anything from them.

Terrible experience. Could not understand anything he was saying and he hung up on me when I told him I needed to cancel my account but was not going to give him my account number over the phone. He would not even tell me what company he worked for.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Erin, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Thumbnail of user juliej1486
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Absolutely love this makeup. Lightweight but still great coverage and lasts through the hot summer days without feeling heavy and running!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user crystalv355
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I love Luminess because I hate makeup. It's hot, heavy and whenever I wear it, all I can think about is going home and wiping it off. With Luminess, the foundation is so lightweight and breathable!

Reason I chose this business:

I saw it on TV

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user robertac406
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I cannot use this. It doesn't work for me. Doesn't look right on me.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

Thumbnail of user stephanier2245
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I ordered the spray silk try before you buy foundation kit and was also sent the translusent powder as well.
So I guess you get charged for both. I don't like that it was added to my order and now I have to take my time to send it back or suck it up and pay for it.I did try it and the foundation is a little to dark in color but it is smooth and silky and is fixable but the powder is no different from the translucent powder I already use.
I will reorder the next lightest color but not the powder.

Reason I chose this business:

I've used luminess in airbrush form for years but my machine finally quit working and instead of replacing it I was hoping for a less time consuming process for my foundation and stumbled upon this on face book. I like the idea of try before you buy but I don't like that the translucent powder was added to my order and I either have to spend my time to send it back or pay for it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️

Thumbnail of user vickieb445
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Feels lite on my face and matches my skin tone perfectly. Arrived earlier than expected.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Vickie, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user eleanorl128
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Received my package a little earlier than I expected. Today was my first actually trying it and the shade was perfect. I am in love!

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks Eleanor! Sounds like a complete, delightful experience!

Thumbnail of user heatherw1694
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Very satisfied! Perfect match very light does no look cakey. It's worth trying.

Reason I chose this business:

Ad on Avast while cleaning my phone

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Heather, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user cynthiad1908
2 reviews
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

So far it's all good.delivery and the makeup is pretty awesome, I love it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user christinem3263
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Not only is it lightweight but covers all and any blemish, pimple, sun spot etc. absolutely love this foundation

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user danielley276
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The application and the Finished looked of these products are amazing i loved how light weight the make up feels as well with no worries of it transferring to clothing or any other material

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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