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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1185

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.5%
Positive
2,010
Neutral
422
Negative
732
View ratings trends

Instant Feedback

44,567 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Date of experience: 9/21/24
See positive reviews
Top Critical Review

“Slow delivery, poor follow up”

Nicole S.
11/26/24

Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.

Date of experience: 11/16/24
See critical reviews

Reviews (6,134)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (344) skin tone (167) light weight (49) right color (88) credit card (34) skin color (45) trial period (28)
Thumbnail of user ilenf
Florida
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

Quizás lo devuelva porque no es mi color de piel, pedí el color equivocado

Reason I chose this business:

La probare por primera ves

Date of experience: June 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Muchas gracias por tomarse el tiempo para compartir su experiencia!

Thumbnail of user mariah1978
Alabama
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Fine………………………………………………………………………………………………………………………..

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Maria! We have been recently trying to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Furthermore, we have a 100% color match guarantee and want you to love the look and feel of your foundation! Not only that, but we are more than happy to send out a different shade that will better match your tone. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user carolinag183
Texas
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Los resultados son exactamente lo que ofrecen, estoy encantada con luminess

Date of experience: October 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Hola Carolina! ¡Estamos muy felices de saber que te encantan tus productos Luminess! Gracias por compartir el AMOR Luminess! ❤️

Thumbnail of user aliciam826
Florida
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

N/A…………………………………………………………………………………………………………………………..

I wasn’t happy w the product and cancelled any future orders and requested a return and they told me to keep the product or give it away.

Service

Date of experience: October 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user dano639
Connecticut
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Excelente muy bueno me gusta mucho.
Excelente.
Me gusto mucho

Date of experience: September 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Nos alegra mucho saber que te encantan tus productos Luminess!❤️

Thumbnail of user ftimaz
Texas
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Excelente, buen servicio y buena la entrega. Buen trabajo

Reason I chose this business:

Porque me gusta

Date of experience: November 5, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Muchas gracias por compartir tu experiencia con nosotros! ¡Nos esforzamos por brindar el MEJOR servicio de atención al cliente a nuestros clientes y nos alegra saber que tuvo una experiencia tan positiva con nosotros! Háganos saber si necesita algo, ¡siempre estamos aquí para ayudarlo!

Thumbnail of user cathleenb66
Indiana
2 reviews
8 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

Too yellow,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

nothing

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: August 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cathleen! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user judithg716
Florida
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Excelente resultado,el maquillaje queda muy natural, gracias.

Reason I chose this business:

Me interesó la promoción y quise darme una oportunidad de lucir bella

Date of experience: July 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Muchas gracias por revisar su experiencia y compartir el amor! ❤

Thumbnail of user siris11
Puerto Rico
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

No era lo que esperaba, estoy desilusionada totalmente.

Reason I chose this business:

Para probarla

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Fue un placer atenderte hoy! ¡Estamos muy contentos de haber podido atenderlo! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes! ❤️

Thumbnail of user nancyo915
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Good……………………………………………………………………………………………………………………..

Date of experience: October 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user patc766
Texas
1 review
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase

.,,...

Date of experience: September 28, 2023

Thumbnail of user amberc856
Washington
1 review
0 helpful votes
  • Send Message
May 19th, 2023
Verified purchase

.,...

Date of experience: May 19, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user tammyd765
Tennessee
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

Dfggbn c jhghjhv hi hgddscjjkkgcvbxggfddfjjgfdhkbtjj

Date of experience: May 9, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help! 😊

Thumbnail of user kimberlyb2096
Nebraska
2 reviews
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

***********************************2132

Not the color that matches my skin tone. will try a few days to see if I can adjust the color but will probably return.

Service

Date of experience: April 1, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kimberly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user annj689
Alabama
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

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Date of experience: March 29, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user jenniferr3561
Oregon
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

-good good good good goood gooooooooooooooodddddddd

Date of experience: March 16, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user heathersheaven22
Florida
1 review
0 helpful votes
  • Send Message
October 11th, 2023

Good xfxhfxjfxtixtixgix g ihucuchcyfycufiyfitf I tifitfiddiidiidcofffifoyfyfiyfyfiyc u ugyf9yfiyoyfyf I c

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 11, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Heather! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user ns338
Texas
1 review
0 helpful votes
  • Send Message
November 16th, 2023
Verified purchase

Arrived on time. Kjhhhhbv has egg fdhhfgggvg Uzi fgxfhffgghhhfghghhhhj

Date of experience: November 16, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user susiee15
North Carolina
7 reviews
3 helpful votes
  • Send Message
October 14th, 2023
Verified purchase
• Updated review

Jfaljlsdjfljfsjedfjasljf ijdfijajfolejjdfljdfj fslsjfdejsjdfjsdlj jfaljdljfljjdjjjjjd

Date of experience: October 14, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Confusing site to follow
August 25th, 2023
Verified site experience
• Previous review

Confusing site to follow. It jumps around

Date of experience: July 26, 2023

Thumbnail of user adamb1937
Washington
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Aàaaaaaàaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Date of experience: September 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user maryd3252
Michigan
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

Noòoooooooooooòòooooooòooooooooòoòoooòooooòooòooooo

Date of experience: January 13, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user lorie344
Wisconsin
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Felt pressured to buy
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user michellea1707
Michigan
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

Sdffaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Reason I chose this business:

Thought i would try airbrush makeup

Date of experience: September 26, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user terric495
California
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Not too happy lol bkjhdkhlhjdhfkiljfbsgzgcjbmchdvcn by g dog

Service

Date of experience: October 2, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Terri! Thanks for leaving your feedback with us! We had our Allure Compact out of stock for quite some time - but happy to say we are now in stock! However, our customers can choose their free gift on orders that didnt receive this compact. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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