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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1196

Proactively asks for customer feedback

This company responds to reviews on average within 23 hours

Positive reviews (last 12 months): 63.4%
Positive
2,024
Neutral
429
Negative
737
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Instant Feedback

44,752 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great, but...”

Roxanne D.
12/23/24

I've enjoyed the application process and overall feel but, the color just doesn't match. I chose 'overall yellow tones' instead of the rosier. I have very olive skin and the foundation looks so orange. I'll need an adjustment or olive tones should maybe be added to the quiz.

Date of experience: 12/13/24
See positive reviews
Top Critical Review

“Hard to pick a color”

Shelli C.
12/23/24

It was hard to choose the right color and now I have something that makes me look yellow. Like I have jaundice. I can't just go on the website to get something else or do a chat. Talking on the phone with someone I don't know gives me panic attacks. I am stuck with garbage.

Date of experience: 12/13/24
See critical reviews

Reviews (6,180)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (350) skin tone (169) light weight (50) right color (89) credit card (34) trial period (29)
Thumbnail of user janeln8
Michigan
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Very pleased with my products and the quick delivery

Inquired about a different formula, and surprisingly was told they would send me 2 more to try free

Reason I chose this business:

Wanted beautiful and healthy beauty care

Service

Date of experience: June 12, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user timothys1384
Indiana
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Wife loves the product and ease in applying her makeup. Should of did this sooner.

Reason I chose this business:

Advertisements and sale.

Date of experience: December 18, 2022

Thumbnail of user brianc3258
Alaska
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Girlfriend loves its. Thank you. We will be buying more.

Date of experience: December 17, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user ericp1445
Arkansas
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Very good easy to understand we had no problems while ordering the product

Reason I chose this business:

T.V. Commercial

Date of experience: December 16, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user dianew1652
Illinois
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Going to use today!
Dealing with blizzard now
Can't wait

Reason I chose this business:

Was told by a friend

Date of experience: December 15, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user sandraa1533
Arizona
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Date of experience: December 21, 2022

Thumbnail of user johnh7981
Illinois
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Order product for Christmas gift and have not put it to use as of today.

Reason I chose this business:

Past experience with Luminess Products have been positive and have always been top of the line. Customer service is willing to go out of the way to ensure the end-user/customer is fully satisfied.

Date of experience: December 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user maryn2045
Tennessee
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

……,….,,,.,,,,,,.,…………………………….,…………………. ………………………..

Reason I chose this business:

—————————_____

Date of experience: July 19, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Mary, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user terryp1044
Texas
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

…………….,,,,,,,,,,,,,,,,,,,,;;;;,,,,,,,,,,:;;;;;;,;;

Reason I chose this business:

…….,,,,,,.

Date of experience: April 17, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user tiffinys18
Arizona
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

...,...,...

Service

Date of experience: December 20, 2024

Thumbnail of user sashag77
Washington
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Thanks blah blah. Lah blah. Lahhb aaansnndjjdkdss sjsnsjsjss

Date of experience: March 29, 2024

Thumbnail of user adrianam310
Arizona
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

…………………………………….,,,…………………………,…….,,,,……….,,,,…….,….

Service

Date of experience: March 21, 2024

Thumbnail of user meganb1172
Texas
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

………………………………………………………………………………………………………………………………….

Date of experience: March 9, 2024

Thumbnail of user lindseyw288
Washington
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

Nandddhskskrkfncnskwoeidjwmsifjrjwlwlwkwkfbbhuilllwe

Date of experience: October 7, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for your feedback! If you have any other questions or need assistance, feel free to reach out. We’re here to help!

Thumbnail of user ilenf
Florida
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Quizás lo devuelva porque no es mi color de piel, pedí el color equivocado

Reason I chose this business:

La probare por primera ves

Date of experience: June 30, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Muchas gracias por tomarse el tiempo para compartir su experiencia!

Thumbnail of user mariah1978
Alabama
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

Fine………………………………………………………………………………………………………………………..

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 18, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Maria! We have been recently trying to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Furthermore, we have a 100% color match guarantee and want you to love the look and feel of your foundation! Not only that, but we are more than happy to send out a different shade that will better match your tone. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user carolinag183
Texas
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Los resultados son exactamente lo que ofrecen, estoy encantada con luminess

Date of experience: October 17, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Hola Carolina! ¡Estamos muy felices de saber que te encantan tus productos Luminess! Gracias por compartir el AMOR Luminess! ❤️

Thumbnail of user aliciam826
Florida
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

N/A…………………………………………………………………………………………………………………………..

I wasn’t happy w the product and cancelled any future orders and requested a return and they told me to keep the product or give it away.

Service

Date of experience: October 7, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user dano639
Connecticut
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Excelente muy bueno me gusta mucho.
Excelente.
Me gusto mucho

Date of experience: September 26, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Nos alegra mucho saber que te encantan tus productos Luminess!❤️

Thumbnail of user ftimaz
Texas
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Excelente, buen servicio y buena la entrega. Buen trabajo

Reason I chose this business:

Porque me gusta

Date of experience: November 5, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Muchas gracias por compartir tu experiencia con nosotros! ¡Nos esforzamos por brindar el MEJOR servicio de atención al cliente a nuestros clientes y nos alegra saber que tuvo una experiencia tan positiva con nosotros! Háganos saber si necesita algo, ¡siempre estamos aquí para ayudarlo!

Thumbnail of user cathleenb66
Indiana
2 reviews
8 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

Too yellow,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

nothing

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: August 15, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cathleen! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user judithg716
Florida
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Excelente resultado,el maquillaje queda muy natural, gracias.

Reason I chose this business:

Me interesó la promoción y quise darme una oportunidad de lucir bella

Date of experience: July 4, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Muchas gracias por revisar su experiencia y compartir el amor! ❤

Thumbnail of user siris11
Puerto Rico
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

No era lo que esperaba, estoy desilusionada totalmente.

Reason I chose this business:

Para probarla

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 23, 2023

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Fue un placer atenderte hoy! ¡Estamos muy contentos de haber podido atenderlo! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes! ❤️

Thumbnail of user nancyo915
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Good……………………………………………………………………………………………………………………..

Date of experience: October 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user patc766
Texas
1 review
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase

.,,...

Date of experience: September 28, 2023

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 23 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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