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Luminess has a rating of 3.8 stars from 6,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
45,306 reviews
All good. My order arrived on time. It was a good experience. Thank you.
Date of experience: November 4, 2022
Not sure yet I just received the product but so far I like it
Referred by a friend
Date of experience: September 24, 2022
Thank you so much for reviewing your experience and sharing the love! ❤️
The mak up is hard to mix up. I guess? I'm a 20 - 30.
They went out of their way to get different colors to me. And in a very timely matter. I feel the coloring is like a roll of the dice. Love the machine itself. Please keep improving the device.
It is cleaner to use than brush on make up
Date of experience: September 23, 2022
Hey Lois! Thanks for leaving your review with us! We strive to deliver the BEST customer service to all our customers and glad we helped assist you on your color match! The foundations can definitely be mixed with a lighter or darker shade of the foundation finish of your choosing. We actually have an amazing makeup artist who can help assist on what color you are so you wont have to mix the 2 foundations! She goes live on Facebook at 10:30 am CST Monday-Thursday. Check out this link to set up a 1-on-1 appointment with our makeup artist: luminessbeautybar.as.me/schedule.php.
I got the starter kit for 99. A significant savings off the original price
To help hide damage to my face and neck from radiation treatments
Date of experience: October 16, 2022
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
I haven't seen any noticable difference yet. I don't believe I'd pay to use this product.
I was under the impression that it would make a huge difference in the way my skin looks.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2022
Hey Rachelle! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
This is my first time using this product I like it I have not try the hair color yet
I all way like to try this to see how this product does so far so good
Date of experience: December 27, 2022
Thank you for taking the time to review our product!
This will take me a few times to get things right. But I have 30 days to decide if this is for me.
Looking for something quick and easy to use.
Date of experience: December 15, 2022
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Just got it. I have not been able to try it yet. Thanks
Date of experience: November 15, 2022
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation
Pleasant, my order came early and I was very pleased with my purchase.
Date of experience: December 3, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Too many other upgrades and too much work, nothing like in the commercials.
Date of experience: October 21, 2022
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
Not as appealing as I hoped. Runs out Soo fast before getting coverage.
Wanted to cover dark spots-wrinkles. To look alittle younger
Date of experience: December 29, 2022
Thank you for sharing your recent experience with us! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
. Very good
Date of experience: December 16, 2022
It's a nice product but I'm just not sure it's worth the money.
Date of experience: December 21, 2022
Hey Heather! Thanks for leaving your feedback with us! All of our prices change weekly and our products being offered on the sale varies. We definitely recommend keeping up with our website with many sales, deals, and discounts coming out soon!(:
I love the fact that the makeup goes on smoothly and looks natural.
I wanted a natural look which luminess provides.
Date of experience: October 27, 2022
Thank you so much for reviewing your experience and sharing the love! ❤️
Fast & easy service my wife likes it. She had to try it
Date of experience: October 22, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Thank you for your super service! Also Big Thanks to Heather for her wake up and make up!
Calling luminess is difficult sometimes.
I had my daughter gift me Luminess years ago. After waiting many years to try it I found Heather on Facebook and she gave me courage to try it. Because of her I have since purchased 3 Breeze for myself, my daughter, and my daughter-in-law!
Date of experience: October 21, 2022
Hey Shirley! Thanks for leaving your feedback with us! So happy you are enjoying Heathers how to tutorials! She always comes out with great stuff each week! We have other ways to contact us in case the phone doesnt work out such as emailing us or using our live chat feature on our website! Let us know if you need anything - we are always here to satisfy our customers! (:
Waiting for my daughters to all be here for a makeover party... Will write a review after that..
Date of experience: October 15, 2022
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
I had the old system and am trying the new one. Like the cordless appliance. It is better!
Very helpful and nice.
Had used in the past.
Date of experience: October 26, 2022
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! All 30 day trials come with a 100% color match guarantee! Let us know if you need anything else DIanne!
Not fast and not easy. I'm still going to purchase more makeup, but so far not 100% happy
My mom has the larger system and I thought this was more my speed
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2022
Hey Stephanie! Thanks for leaving your feedback with us! Oh no! We would love to follow up with you to further investigate your feedback. Our website is designed to provide an easy navigation when looking at our products, if some features happen to not be avaialble - we recommend using a different browser or our app on the phone! A member of our team will contact you shortly to ensure you are taken care of!
Date of experience: September 23, 2022
Staff was nice, but the produce was not like I thought. It does not cover my dark spots.
I thought it would give an even tone.
Date of experience: December 6, 2022
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It is good so far this is my first time ordering I hope that I want be disappointed
TV advertisement
Date of experience: November 3, 2022
#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️
I got it,now have to wait to give to her Christmas day then I'll let you know ok
Date of experience: December 10, 2022
We are so grateful to have customers like you and look forward to working with you again in the future!
Can't keep machine on start putting the makeup on it stops running.
I thought I like spray my makeup on. And still do.maybe it will get better.
Date of experience: December 25, 2022
Hello Peggy, The Breeze system is equipped with an auto shut-off feature. This enables the system to automatically turn off after 120-seconds of use to preserve battery life. Let us know if you need anything throughout your Luminess journey!
As usual, exactly as I ordered and received it in great time.
Fantastic products
Date of experience: December 6, 2022
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!