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Luminess has a rating of 3.8 stars from 6,374 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
45,296 reviews
I normally have allergies but I haven't had any issues so far.
Wanted to try it
Date of experience: October 30, 2022
Hey Cynthia! Thanks so much for sharing your experience with us! All our airbrush cosmetics are hypoallergenic; it being made up on 90% water and 10% minerals! So happy to hear you are LOVING our products! ❤️
Received it a day early. Am very pleased with it so far.
Had one in 2015 that was lost in a flood. Been waiting along time to get another one.
Date of experience: November 30, 2022
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
It was nice looking but I haven't started yet. So I can not say anything yet.
Through ads.
Date of experience: December 4, 2022
Let us know if you have any questions! We’re here to help!
It's not meant for Florida Beach living, it melts in the heat. Not great for me.
I have heard from anyone
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Hey Teresa! It was a pleasure speaking with you today! We are here to inform you that we have received your return and a full refund has been issued out to you! A review has been sent out to you - please let us know if you need anything else as we hope you would reconsider us in the future! ❤️
Wry nice and easy to order. Portable so easy for travel
The smoothness
Date of experience: October 2, 2022
Great product! Glad to have it. Easy to
Clean and use.
Friends recommend
Date of experience: October 16, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Was so excited to use it right away to then realize it was stuck in clean n don't spray
Date of experience: December 25, 2022
Hey Angel! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Going by to take time to learn how to use and I need to get a different foundation color
I was intrigued
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
I had trouble getting the sale price from the advertised website.
I was told they would honor the sale price after checking with Luminess representatives.
I needed supplies for my airbrush.
Date of experience: December 12, 2022
Hey D M! Thanks for leaving your feedback with us! It looks like our customer service team took good care of you by honoring the sale price from our website! Let us know if you need anything else! We are here to help!
Very excited to use my product.Look forward to see the results.
Date of experience: December 21, 2022
Thanks for leaving your feedback with us! ❤️ You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I didn't realize that I was signing up for a subscription
I just wanted to return the product, the customer service agent kept trying to sell me additional products
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2022
Hey Frank! It was a pleasure assisting you today! We are so happy we were able to get you taken care of today! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
I haven't tried the product yet I'm hoping to love it as much as the women on the commercial
I been wanting to try it for a long time so I hope I’m going to be very happy with the product
Date of experience: September 22, 2022
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
Excellent! Received it in a timely manner. Very fond of it.
Have had one and loved it.
Date of experience: November 29, 2022
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I got my order but the wrong shades. The shades are too dark for me.
I love airbrush makeup. It’s easier on my skin.
Date of experience: October 29, 2022
Hey Jasmine! Thanks for leaving your review with us! Not to worry - all 30 day trials get a one time color match guarantee! We would love to go ahead and get you matched for your correct shade! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I'm in love it came fast it works perfectly when my 30 days is over I'm buying it
Seen it on tv and wanna to try ❤️
Date of experience: November 13, 2022
This warms our hearts! Thank you for being the best part of Luminess!
Easy website to navigate. And the shipping time was so very fast and shipment was packed so nicely.
Text and e mail
Date of experience: November 20, 2022
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and happy to hear you had such an easy experience! We are happy you had a positive experience with us and look forward to servicing you again in the future!
The device uses more of the makeup than advertised, even on the lowest setting.
Date of experience: December 21, 2022
Thank you for this feedback and for being a valued customer!
Choice on the foundation but not on any other color
Date of experience: December 2, 2022
Hey Sharon! Thanks for leaving your feedback with us! We have many choices AND shades to choose from when viewing our foundation! Our most popular foundation right now is our Silk and Rose 4-in-1 that is our customer favorites and ranges from shade 010-180! Check out our foundations tab on our website or Luminess app to see what we have available! (:
Products received in a timely matter. And in good shape
Easy Makeup. I needed makeup and thought I would try lumpiness.
Date of experience: November 18, 2022
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Nice easy to navigate. The makeup covers the face well.
Date of experience: November 24, 2022
Thank you so much for reviewing your experience and sharing the love! ❤
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Janet! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️