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    Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 6,374 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    1235

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 63.7%
Positive
2,129
Neutral
451
Negative
764
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45,296 reviews

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How would you rate Luminess?

Reviews (6,374)

Rating

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Reviews that mention popular keywords

customer service (362) skin tone (173) light weight (50) right color (89) credit card (35) trial period (30)
Thumbnail of user cynthiaj1064
Texas
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

The color I chose for my skin was a perfect match.

Reason I chose this business:

I liked the comercial results

Date of experience: October 4, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user konniep3
Louisiana
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Great! I have been wanting to get This makeup but just decided today, heck go for it!

Reason I chose this business:

On tv…LMN

Date of experience: November 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!

Thumbnail of user erikag231
Nevada
2 reviews
0 helpful votes
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November 28th, 2022
Verified purchase

The product is good. I have an airbrush system from before
Haven't tried my new Breeze yet.

Reason I chose this business:

I like my old system, but like this model.

Date of experience: November 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user cecilet63
Florida
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

Not good with my swollen and cramped fingers. Will have to return.

Date of experience: September 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cecile! Our Breeze airbrush system is designed as a handheld device our customers use to easily apply the makeup and the luxury of being cordless to bring anywhere! We are sorry to hear the Breeze wasn't up to standards - we would love to follow up with you to ensure you are satisfied. A member of our team will contact you shortly!

Thumbnail of user vilmab18
Texas
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Like the sales! I wish they would last a bit longer.

Service

Date of experience: November 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user patriciah2895
North Carolina
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Not good yet, still learning. Can't get the makeup drops to come out it's just blowing sir

Date of experience: November 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation

Thumbnail of user markc3775
Texas
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Went online, ordered, received product for wife's Xmas gift. Easy

Reason I chose this business:

Old TV commercials

Date of experience: November 28, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it

Thumbnail of user orlandog107
Colorado
2 reviews
0 helpful votes
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November 26th, 2022
Verified purchase

First time using this type of product. So far it's amazing

Reason I chose this business:

Been hearing about how great the spray products work

Date of experience: November 26, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️

Thumbnail of user donnah2359
Texas
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Excellent Service
Extremely Polite and helpful.
Thank you

Date of experience: November 25, 2022

Thumbnail of user dianec1873
Georgia
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

A little confusing. Too much information at one time.

Reason I chose this business:

TV infomercial.

Date of experience: November 27, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Diane! If you have any questions, please feel free to reach out to us! We are always here to readily assist you! (:

Thumbnail of user elmab14
Florida
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Everything was great. No problems in any way. Thank you very much

Date of experience: December 1, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user lainiep2
Florida
2 reviews
0 helpful votes
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November 30th, 2022
Verified purchase

I have your previous version. Want to try the cordless one.

Date of experience: November 30, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user lindac4567
California
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Reserving this response till after i use the product

Very courteous and expeditist!

Service

Date of experience: November 30, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user kelliw75
Washington
2 reviews
0 helpful votes
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October 21st, 2022
Verified purchase

Still trying to figure out the coverage thing! Grateful that I was given this for Christmas.

Reason I chose this business:

I didn't, my husband bought it for me, for Christmas!

Date of experience: October 21, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️

Thumbnail of user karmam14
Utah
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Great product...,... will order again when needed.

Reason I chose this business:

Made In USA.

Date of experience: November 3, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️

Thumbnail of user donnac2502
Michigan
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Got lots of comments on the way I look very happy with Luminess!

Reason I chose this business:

Im not one to fuss over makeup and found this to be really simple to keep up but all the videos show how to use it wish show how to use all products that I received not just the foundation part of it.

Date of experience: October 11, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user dianew1652
Illinois
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Going to use today!
Dealing with blizzard now
Can't wait

Reason I chose this business:

Was told by a friend

Date of experience: December 15, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user kaye111
Massachusetts
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Just want help returning as I did not like the trial

No one has replied to my email

Service

Date of experience: December 14, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user nancyr2001
Canada
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

It is very difficult to describe my experience when all I did was key in information!

Reason I chose this business:

Needing a change and hoping it will be a great one.

Date of experience: December 14, 2022

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Nancy! Let us know if you have any questions or concerns! We are always here to help! (:

Thumbnail of user susanl5580
Missouri
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

N/aĥhhhhjjjjjjjjjjjjjǰjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

Problem settled
Bill my now. I have already paid the shipping.

Reason I chose this business:

On facebook

Service

Date of experience: January 1, 2025

Thumbnail of user patriciam5536
Colorado
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Excelente entrega y muy buen producto
Era el color que queria...y luce muy bonito
Me Encanto

Date of experience: July 25, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support

Thumbnail of user maryn2045
Tennessee
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

……,….,,,.,,,,,,.,…………………………….,…………………. ………………………..

Reason I chose this business:

—————————_____

Date of experience: July 19, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Mary, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️

Thumbnail of user tiffinys18
Arizona
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

...,...,...

Service

Date of experience: December 20, 2024

Thumbnail of user lisbehtp
Florida
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

No es mi tono y no cubre en general no es lo que esperaba ni lo que promocionan

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 20, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

¡Fue un placer atenderte! ¡Estamos muy contentos de haber podido atenderte! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes!❤️

Thumbnail of user terryp1044
Texas
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

…………….,,,,,,,,,,,,,,,,,,,,;;;;,,,,,,,,,,:;;;;;;,;;

Reason I chose this business:

…….,,,,,,.

Date of experience: April 17, 2024

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 24 hours
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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