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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,136 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The customer service was excellent, and the representatives were extremely knowledgeable, thorough, patient, and helpful. The product is lightweight and sheer to the touch, so it feels like you have nothing on your face. It provides a glowing appearance while covering uneven tones on the face.
Searching on google search engine.
Ordering is easy, and the products are easy to use as well. From the facial products to the brushes and the mesh cosmetic bags
Tv infomercial
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I enjoyed how the slowness is going on on your face. The foundation is really like I love it for the summertime but like I said that in the first paragraph above y'all, I think I picked the wrong color foundation.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
This product is something amazing! I will most definitely order it again...so smooth, giving such a flawless and natural look. I LOVE IT! So glad I gave it a try!
Instagram adds
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
Just received my order Friday 7/12/24.Haven't used it yet sorry.
Social media
Thank you for leaving your review with us! Let us know how it turns out!❤️
I love it, it feels nice on my skin, it's not greasy and the skin looks really smooth and beautiful
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💕
This is my second time purchasing this product. I absolutely love the product, it gives me an all day glow with a fresh look. This product is flawless; Luminess is the best hands down.
The first time I heard about lumpiness was on an infomercial. I never paid it any attention, thought it was too good to be true. Then I told myself hey you always get from the drugstore and can never find the perfect shade. What can it hurt to try the product.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
Melts right into my skin and it barely looks like I have anything on. I love this
Social media
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
It is an ok product. I really do not think it is worth the money so I will not be ordering it again.
Hi Jennifer, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing. Let us know if you have any questions, we are here to help!facebook.com/groups/luminesslive
I took the quiz 3 times with the same information and my match was off each time. I finally mixed the 120 with 150 to get as close to my complexion as possible.
The guy that I spoke with helped me to try to get as close to my match as possible. He was patient and understanding and provided excellent customer service!
Thank you so much for reviewing your experience! Let us know if you need anything else throughout your Luminess journey!💓
I feel the product is amazing. I don't feel.like I'm good at color matching online. I feel the color I got is too orange for me, but going to try it a few more times.
Online. Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Mahogany! We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
I wanted to like this product, but unfortunately I'm allergic to it. I want to return it for a full refund, but they don't make the return process easy.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Lori! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
My experience was so awesome with the representative that called to check on everything. Thank you. The way you sis everything I endorse you everywhere I go. Thank you.
They reached out
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Wonderful and fast and I love the product it matches my skin color and I would order again once I'm low
Thank you for the wonderful review!
I really want to try another number, but this one didn't didn't. It was too late for My for me, but I was trying to wait to it. I don't know how to wait on it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Don't know yet I'm going to try if it's good. I'll keep it.
Super flawless in my skin, my skin felt smooth, make up stayed where I wanted. It was gorgeous.
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💓
U guys took money of my credit card without my knowing so give me my money back
This product was a perfect match! People couldn't even tell that I had on makeup. Absolutely love this for days I want a natural look!
It makes us happy to know that we were able to help you achieve your make-up goals. 💗
Not a useful product, just found much better quality. If I'm not mistaken, only positive reviews are posted and bad reviews unlisted sadly.
Facebook, I didn't try to contact Luminess because I personally don't have much time due to Texas tornado repairs, and other urgent issues, otherwise I would have reached out. My apologies.
Hey Peggy!
It was a pleasure assisting you today! We are very glad we could reach you to clear the air, and we appreciate you taking the time to talk to us about your experience. We are so happy you managed to give it a try and enjoy it. Let us know if you ever have any questions or concerns. We would love to hear from you again.
I ordered the free trial.for only the foundation with brush, that would've been $49.00
They sent me 4 products and immediately charged my credit card for $97.00
I connected them and was only able to leave a message, which I never heard back from anyone. I sent them another message through their app, never heard back, today, on Mother's Day out of all days, I wake up to another $97.00 charged in my credit card. I work very hard, I do t have much left in my credit card, or to be making extra payments and going through this stressful situation
I will have to call Monday again, not knowing if I can actually speak to anyone, or I will have to close my credit card and report this as fraud. What a horrible experience and disappointment. Very sad.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to apply. Stays on great. Last a long time during sweating with my job.
First I seen it on TV and then on Facebook.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
It goes on smooth. People do not realize that I am actually wearing make up. Will definitely continue to buy.
Hi Kari, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
So far I like the application. The application brush is great. The color is okay I might need to tweak it some. I have only used it twice. I will leave a better review in the near future.
Through the Internet.
You’re going to love it, remember, practice always makes perfect! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I was hesitant to try it, but I'm very happy I did. The coverage is awesome. I got the medium to full coverage in deep tan.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
The product was better than I thought for sure.the coverage was amazing definitely more than I hoped for.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Amy, we attempted to reach you but were unsuccessful. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service@888-793-7474.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰