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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,139 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Customer service was great helpful the product. I'm gonna have to say a no for because it didn't stay on my face.
The woman was very helpful understanding and with no hesitation sent me a different shade
The Internet
I kind of struggled with The payment options for a second
Love my Luminess, covers my dark spots, goes on smoothly 😁
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
The color that was sent to me was way too orange. The return process was easy though. Very helpful.
I already did.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Amanda, we were unable to reach out and are looking forward to hearing more from you.
I love the concept of the foundation. It just doesn't give the coverage I expected. I love that it's light weight. It just doesn't work for me. I've been using it for a week now and each day I look at my face about mid day and I have no coverage. I sent an email to cancel. I received an email to call and speak with a representative.
I believe an ad on Facebook
Hello Robin! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Things are very confusing! I have a shipping address, but have a billing address! Still not sure if my order will come to correct place. That issue was resolved. I didn't like that I was charged extra dollar amount upfront with not my knowledge until after the fact! DON'T put charges to my bank before I've even received your product. This isn't how I'm A custom to having things done. It has all been resolved I was told I'd receive a full refund to my CC within a few business day! Thank all who participated in making this issue correct.
Sincerely,
Teresa
Hi. I’ve given a complete statement in the above statement. Problem was resolved and I now know how your company operates. I will act accordingly.
Stick to buying products from in STORE purchases
Thank you once again, Teresa, for allowing us the opportunity to assist you. We genuinely apologize for any inconvenience this situation may have caused you. Ensuring your satisfaction is our top priority, and we value your feedback regarding the preauthorization charge. Please don't hesitate to reach out if you require any further assistance. We're here to help!
Things are very confusing! I have a shipping address, but have a billing address! Still not sure if my order will come to correct place?
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
When I first put it on it looked ok, Next morning put it on and the makeup was very dark.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! All trials come with a 100% one-time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
The products are great very glorious my skin very well very well when I apply
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
The experience with the company was good. The product is not as smooth on older skin as I had hoped.
Thank you so much for reviewing your experience! Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The product is very dry to my skin, not breathable, it's way too dark and reddish on my skin. It's too heavy.
No one responded
Hey Sharon! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
What an awesome idea for new customers interested in the product but have never used and are unsure if they will like it or be what they thought. Great idea love it, thank you
Thank you for this feedback and for being a valued customer! 😊
The spray is messy to me, and the brush doesn't cover like I want.
Hey Iris! We recently tried to call you but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
The color is too light for my skin.
It was easy to place your order and it did not take long for you to receive your order
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I don't like how light the concealer is. I like the make up overall.
Wasn't able to get through to talk to anyone. Wanted to get their suggestions on concealer
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Easy to use. Its a light makeup. I could probably use a shade darker. Ill definitely order it again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am very happy very very happy and satisfied with the product
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Ordering was seamless, but once I received the product I realized that I ordered the wrong shade. No means to resolve the issue.
Ad on games on my phone
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I love the product but I think I got the wrong color. It just making my face look red. I need a different one.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
The makeup looked cakey and really showed the fine lines. My Walmart makeup works much better.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back.
The overall experience was great and love the product not thick and makes skin look smooth!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok
First time using an airbrush type makeup and I really didn't like it. It's tougher to use, is messier, and i really didn't see a difference. It didn't cover my blemishes. The ad where it shows someone using it to easily cover a tattoo is exaggerated. It doesn't cover nearly that well. I also didn't feel like the sealant did anything. I'm sticking with the cream. HOWEVER, the customer service is amazing
Very quick, easy to understand, and I had a solution immediately
Hi Maria, We are so grateful to have customers like you and look forward to working with you again in the future! 😊
I like how it looks on my skin when I spray it on my face. It lasts all day
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Make work for you if so great. I thought i got the right color but didn't like the way it feel on my skin and I wanted more like makeup that you can't tell you have on makeup and to cover the sun burnt on my face.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you, and remember that our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
My color was too light I have had to blend other foundation with it. It also didn't give me the coverage I was looking for
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Definitely a excellent choice of luxury makeup for a diva. I enjoyed every day to apply make up with the fancy brush. Flawless..
On social media platforms.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I have been using the items and unfortunately I don't feel any difference from before.
I have been seeing videos on Tik Tok and Facebook and Instagram as well
Let us know if you have any questions! We’re here to help! 😊
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Great question!😀 Like any other makeup, makeup may potentially melt in heated environments or performing vigorous activity. Some customers find using a Setting spray helps reduce the likeliness of makeup melting. You’ll love our Makeup Sealant for its ability to retain moisture, keeping your skin hydrated, and its water-resistant, long-wearing formula that ensures your makeup stays put throughout the day. 😍 Check out our Sealant Spray at this link: https://www.luminessbeauty.com/products/airbrush-spray-makeup-sealant