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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,139 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I loved the products but the color was too dark. The foundation made me look orange.
Good
Hi Ax, thank you so much for your positive review! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST.
I had good experience. My order came quickly. I will purchase my makeup from luminess in the future.
From tv commercial years ago and I seen Facebook advertising, that is where I ordered from.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Love it! 💘 I been looking for a great makeup and I found it!
Social media
Thank you Chaka! Welcome to the Luminess family.
Its not my sick color, and didn't like eye liner. Wanted to return it. I called someone put me on hold and never came back on the phone with me
Couldn't get a hold of any one left on hold
Through Facebook video
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Really pleased with the product and the matching of the color.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I did a deep cleanse and the produce broke out my face with little bumps.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jacqueline, we were unable to reach out and are looking forward to hearing more from you.
Was not what I expected it to be on my skin it was the right texture, color but came off easily
Ads on line
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Rochelle, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
The color doesn't match me and when I tried it like the video showing the product, it isn't a quick on and blend.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Kelley! We have been recently trying to contact you over but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Have to figure it out first. You all should really put in a get started instruction paper. We use half the make up learning the Breeze 2. Not all of us have time to UTube everything with working 2 jobs and trying to raise a family!
Social Media
Hi Roni, Thank you for your feedback! All order come with an instruction manual and a QR code. We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I do not want to receive any more. I found the product made my skin hot and it did not last long in some areas
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Don't like the way it sits in my wrinkles just like every other product
TYSM for sharing your experience! ❤️
I love it! It goes on smooth and covers well. I would recommend to others.
Hi Beulah, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
So far, so good. This is my first order with this company. They really were very communicative through out the delivery process. And after.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Haven't had the chance to try it yet, as soon as I get a chance I'll give it a try. It looks like a great product I hope it doesn't disappoint. I wish I could say more but there is no more I can say till I have tried it.
Social media
Thank you for leaving your review with us! Let us know how it turns out!❤️
The foundation feels like silk and like it nothing on my face and the match was not to bad maybe a little shade darker.
On Facebook
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
The color is to light for my skin and the coverage is not what I need. I would like to send this back but I am not sure how. The boxes were thrown away so I do not have them. If I have to pay for the items I received, that is fine but I do not want another order.
Hi Melinda, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
First time user and very pleased w products. Will purchase again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the minimal look of how the makeup blends into the skin and you can use however much you choose
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Needs to be better way to choose the proper shades I did everything you suggested and I still always have this issue hard to match my skin tone
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
I was hesitant about the color I'd chosen but I found it easy to go with the color that closely matched my liquid foundation. Thankfully, it was the perfect choice and the process was so smooth. It blends beautifully and I love how natural it looks as opposed to looking kinda cakey. Very pleased.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
This provides minimal coverage. If looking for full coverage this is not the foundation you're seeking.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We recognize makeup is unique, and we're definitely going for buildable layers with this product. Please keep in mind, the coverage, and the amount of product needed per application will depend on personal preference. Let us know if you have any further questions! We’re here to help! 😊
The ease of online ordering was great. Received all my items in my order!
Thank you so much for reviewing your experience! 💗
Was very good and completely real. My skin was very smooth and firmly. My daughter ask me what you do before you use the product, I said to her I just try the Luminees product. Thanks for thinking in person like me, wish to different type of skin.
I just have some friends that ask me to try and I do it.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Amazing, love it all around and will continue to use it and tell my friends.
Social media
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.