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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,147 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Not an exact match but useable. I'm not sure if I would order again as I'm not much of a makeup person.
My daughter uses LUMINESS. I used it at her house and fell in love with it. It went on perfect. I am 68 and it's perfect for me.
My daughter
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The foundation has a very natural look, which is what I wanted. I'm going to use this for my wedding makeup! 😁
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color didn't match I wish it would match but it didn't at all I'm sad
Hi Liona! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Fast shipping and this makeup feels so good on your skin! It's silky smooth and did not cause breakouts on my sensitive skin.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color was not a match for me@ all there were some areas in choosing that it was difficult for me to choose and it showed in the color choice NO A MATCH 😔
Though Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
It came out a weird black color, even after shaking multiple times.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lakeidra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I picked a color a little bit too dark so I'm gonna have to wait till I get a tan to use it more but so far so good
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Lovely products but did not match my skin. It was too light for my skin. And when applying product it did not do a full coverage.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Product breaks apart on my face. Caused a breakout around my chin.
She was very good. Understanding. Gave me some advice and videos. They didn't work for me though.
I think I would have really enjoyed the spray foundation had it been the right color match...
I haven't received a final response yet.....
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ok so far. I will try the product & write a review when I use the product. I don't wear make up everyday.
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Thank you so much for taking the time to share your experience so far. We are so happy you’re happy and cannot wait to hear more about your experience! ❤️❤️❤️
Hello yes I did receive my order but in what order do I put the makeup on
Hey Antoinette, thank you so much for showing interest in our product. A good rule of thumb for any makeup is: Moisturize > Sunscreen (if applicable) > Primer > Foundation. If you want more help and have more beauty questions, please let us know! Give us a call to 888-793-7474 so we can take care of that! 🥰
Provided good coverage and didn't feel heavy on my skin. I don't like a heavy makeup feel so that was a big plus.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My skin has made 60+ trips around the sun and has the wrinkles and dark spots to show for it, not to mention the undereye darkness and bags. I have never used air brush makeup before, and have found Luminess to go on my skin like silk. I started with the primer, easily applied the foundation and finished with the setting spray. The color chosen for me was spot on, and added a beautiful consistency to my skin tone and did not settle in my wrinkles. I work 10 hour days. The luminess holds up better than I do on most days.
Social media
Age? We don't know her! We are so happy to hear that our products have worked out perfectly for you! 🥰😊
I did not receive my product until the 15 day trial was almost expired. I chose medium coverage but doesn't do anything to hide wrinkles and fine lines. I would say it's about like any other makeup just more expensive.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
First time user and I truly like the smoothness of how it feels on your skin, how it blends so well and it does not streak and it looks so natural.
Saw it on facebook
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Everything was good but the color didn't blend like I seen in the advertisement. The shipment was fast.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Nice product once I clean my face is hard to come out of my pores have to scrub face several times to get it out of my pores
Thank you so much for taking the time to share your experience. We are so happy you’re happy! And we recommend using a water based facial cleanser, as the product is also water based, and will better dissolve into this kind of cleaner.❤️❤️❤️
Not working the way it said it would on the advertisement. It does not cover my blemishes like it showed in the ad. I would like to return the items
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Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Easy to apply, superior coverage.fast easy shipping. I love it!.
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Hi Emily, happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Unfortunately the shade was way off. I reached out to customer service and they resolved it quickly.
Quick and helpful! I appreciated their kindness.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Don't like it! Coverage is terrible, and leaves skin wet looking,greasy! Doesn't stay on can wipe off easily with tissue! Cover girl works better!
Just canceled it . Don't want it again!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊