• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,251 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    976

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,965
Neutral
408
Negative
690

Instant Feedback

41,100 reviews

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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,251)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (479) skin tone (285) light weight (49) right color (196) credit card (99) skin color (86)
Thumbnail of user michelled2785
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

I was charged almost $75 instead of the $46 it says if you don't return in 14 days. I'm trying to return, but when I put in my order ID and zip code, it can't find my order.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.

Thumbnail of user brittneyr59
2 reviews
0 helpful votes
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August 3rd, 2024
Verified purchase

I have tried three different shades and gotten charged every time and would like to just be able to return this last one so I don't get charged again because it like the others doesn't match. I must have thrown away my original receipt of sale so now I won't be blue to stop from being charged for this stuff I'm not even usin.

They really didn’t help that much with details of how to return they just sent an Anika and when I replied to that with questions I got no answers. You shouldn’t say returns are that easy or call it a free trial when you can’t stop from being charged if you don’t have the receipt.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Brittney, We tried to get in touch with you but we were unsuccessful. After reviewing your account, I see that you recently spoke to a representative. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.

Thumbnail of user darcyb141
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I have never worn foundation so I gave it a try. The processes of finding my right color was amazing right on point. Of course I went outside to see if I can tell the difference and you can't. Great experience.

Reason I chose this business:

I have always seen it on Facebook but never gave it a second look. This times I decided to try it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user sheilaz70
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

I was charged before my trial was up. Then was told I could not return. Had to send them a copy of my email that showed where my trial began and ends. Then they finally agreed to Let me return for a refund.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sheila, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Thumbnail of user tammyd785
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

First, I ordered the wrong color, but it was close enough that I still tried out the airbrush foundation for a few days. I really like the hand pump foundation better. The airbrush spray was hard to spray just the brush and not everything around it. I also didn't love the smell of the foundation. So I decided to return it and will stick with the pump option.

They helped me return the items.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tammy, we would love to assist you further with any inquiries or concerns you may have. We were unable to reach out and are looking forward to hearing more from you.

Thumbnail of user veronicam929
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Not completely satisfied with my order. The color doesn't match my skin. Upon applying product it did not go on flawlessly, dispersing it created too many imperfections. Not satisfied at all.

I sent an email to the address indicated for customer satisfaction but there was no response.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Veronica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️

Thumbnail of user deannat191
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase
• Updated review

They got the color correct. But I did not like the feeling of it on my skin it kept coming off on my fingers and anything my face touched. I will be sending the product back

Reason I chose this business:

Advertised during playing a game

Was quick and easy can't wait to see if it's the right...
September 18th, 2024
Verified site experience
• Previous review

Was quick and easy can't wait to see if it's the right color for my skin

Reason I chose this business:

Advertised during playing a game

Thumbnail of user anniel379
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

There are better products out there with much better results. Product might be light but you will run through this product very quickly and a very high cost.

Reason I chose this business:

Tik tok and instagram

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Annie, I’m glad we were able to help! If you have any more questions or need additional assistance, please feel free to reach out. Our team is ready to support you. We look forward to your next contact. You can get in touch with Customer Service or use our 24/7 live chat.

Thumbnail of user adrianab210
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Called to speak to customer service only was able to do by chat. Put I. A request to cancel my order it was sent anyway. Tried the product and it not the right color

I called to cancel they send my order anyway.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.

Thumbnail of user scottw2728
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

The color that I received was the wrong color I only got to look at 2 samples Colors to choose from which made the color that I received not compatible with my skin tone. Whatsoever, it also showed cracking and pour definition once the makeup was put on very unhappy.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

Thumbnail of user debraz72
2 reviews
0 helpful votes
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August 30th, 2024
Verified purchase

First time I have tried this product. I will now be using this as my face makeup. Feels like nothing is on my face. The primer could smell a little better but all in all loved what I got.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user cherylg1242
1 review
0 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

I really like the product but need a different shade a little darker than what I have. The foundation is very smooth but what I have now is too light. Can I change shades?

Thumbnail of user tarae171
1 review
0 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

The foundation smeared on everything that I touched. The makeup remover didn't remove anything and I had to use 7 wipes to remove the dark foundation on my face.

I wrote them to ask for a label so that I can return it but no one has sent me one as of yet

Service
Thumbnail of user lauraj1748
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

I like the product and the way it goes on. I was however, sent the wrong color. The chart said that I was a 50, and I was sent 40 which is a little light. Will probably send it back for that reason.

Reason I chose this business:

Infomercial years ago

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Laura, We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback. Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user janel903
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

I ordered a starter or test product for $19.00 as the ad said. Instead I received over $100.00 in your product which I did not order. I contacted customer service and you cut the price to $40 some dollars. Really don't like business like this, but thank you for your concern for my complaint.

It was ok, but I still feel like I was misled. Thank you for the discount.

Reason I chose this business:

Facebook ad.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jane, we would love to assist you further with any inquiries or concerns you may have and are looking forward to hearing more from you.

Thumbnail of user melissar2367
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

I used the product once already it's seems to be a bit greasy Perhaps there should be a finishing spray to go along with the trial. I had to keep blotting

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Melissa, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!

Thumbnail of user elainez156
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

I am presently surprised at how much this product worked for me I need on a hunt for make up that worked with dry skin. I'm chronically ill and my skin is more then dry any foundation i have tried u can see my dryness it's not worth putting on. This doesn't show it at all. I'm in love w the primer m foundation. And the company.

They were wonderful worked with me so well I truly appreciate the kindness and understanding.

Reason I chose this business:

I saw a ad on Facebook. And read thru the reviews n comments n u can't beat a free trial.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user elizabetht1998
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Got my order pretty quick. Love the lightness of the foundation and coverage.

I got a couple extra stuff but don't remember buying it. I don't wanna get charged for it so hopefully I don't.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user shpwanw
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

Overall, my experience was okay. When I first applied the product to my skin, I immediately smelled an unpleasant order. The smell continued throughout the day and made me very self conscious about it. Also, my skin started to itch. The color I chose was slightly too light for my skin tone. However, I really appreciated the coverage. It went on smoothly and covered every blemish that I needed covered.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

Thumbnail of user kristij127
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

I have a different kind of airbrush foundation and the coverage is great, so I had high hopes for Luminess. Unfortunately the coverage did not give me the coverage that I wanted.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kristi, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.

Thumbnail of user stephaniec2919
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Ordering was easy & arrived quickly. I'm not usually one to order makeup but I've been looking for a light full coverage. This is it! I'm impressed with the foundation & brush. I will definitely order again!

Reason I chose this business:

TV years ago. Now on tic tok

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!💓

Thumbnail of user leahw300
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Quick and easy but too many add ons. This product still shows more wrinkles then I had anticipated. It's good but I thought it was gonna be even better.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Thumbnail of user amandal2072
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Great customer service is what I received when my order was delivered to the wrong address and they promptly put out a new order I haven't tried it yet I am trying it today and will let you know what I think. Thanks for the great customer support.

Order was sent to the wrong address customer service got me a new order out immediately

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support,

Thumbnail of user deborahm3397
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Luminess was easy to order, and it was delivered quickly, and I love the airbrush makeup and system. It is very easy to use, and it makes my skin look smooth and even.

Reason I chose this business:

Commercials

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Deborah, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user vickiep277
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

I love applying the makeup with a brush instead of my fingers. I wasn't real happy with the color but I chatted with an associate and a new color is coming my way. I'm excited about trying it.

The associate was courteous and helpful.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Vickie, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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