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Luminess has a rating of 3.8 stars from 5,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,156 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I did the "try before you buy" and as soon as it arrived I was so anxious to try it that I put it on immediately. Unfortunately, the first thing I noticed was the smell, AWFUL! Then after reading the directions, I proceeded to spray the primer on the brush as directed. It just felt wet. Then I tried the actual product...It is TERRIBLE! Do Not Waste Your Money on this overpriced, underwhelming, & cheaply made "makeup".
Still waiting from the chat.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to use & smooth coverage. You have to shake the can like spray paint. Make sure to spray on brush before applying.
Commercials
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Just need a shade darker. Need to return. Will reorder. I am only not liking color choice.
Online and tv
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Everything was easy to understand. I believe that I picked a shade to light
TYSM for sharing your experience! ❤️
I traveled 13 hrs in a car and my make up looks just like I put it on! Great even coverage. I highly recommend! I got the medium light and it's the perfect match!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I ordered additional products, or items, in addition to the try before you buy spray foundation kit. You withheld the entire amount of the try before you buy + the 2 other items AND you debited the 2 items AGAIN, by themselves. It took one of your reps canceling the order and then I got it in the mail anyway. What's the point of that? I can see withholding he entire amount but not the entire amount plus double charging me for the additional 2 items I purchased. Luckily I had the money to cover it but I'm positive it would have put some people in a very bad financial position. Now I have the had the try before you buy products for the 14 days and am waiting for you to double charge me again for the other 2 items. Time will tell. Too much of a hassle!
I called twice and neither person could figure it out out even with supervisor support.
I purchased products from you in the past
Love it make up stay I sweat and it never came out i recommend this make up
On Facebook
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Used once since receiving product. Will use again in different light conditions.
Hi Barbara, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
My color wasn't an exact match, I did come out a bit orange. Application was easy. Made me look a little bit smooth. I would've loved if it was more full coverage.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Chelsea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Good product. Color match was an issue. Felt heavy on my face. Have it to my teenage daughter and she loves it. The color was perfect for her and she looked beautiful especially in the sunlight.
I explained that the product felt heavy on my face and that the color was too dark on me. They were very courteous and explained that I was still under my trial period so I would only be charged for the shipping.
Was interested years ago but the price was too high to try.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Was interested years ago
Ordered product and paid and so far haven't received.
This isn't the first time this has happened.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I love the product, It was not a good match though. I just didn't want to take the time and send it back. That is just another hassle that I didn't want to deal with.
Hi Annette, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I literally chose the color closest to my skin the color sent was porcelain almost lol
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
It's a good product. Had a little problem with the color, but the company helped me with that. It makes your face feel so good. You control the coverage.
I have read about it on Facebook, and thought I would give it a try.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
It's nice the color is wrong maybe I could tell if it works better with the right color
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I'm having trouble with coverage over white scars near my ears and jawline. I'm not sure how to use the heavier makeup with or without airbrush.
DEFINITELY ANTENNA TV!
Hi Kimberlei, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, spray foundation, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I don't care for it. I don't like the way it covers and looks. I will be sending it back
On TV then Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
They were pretty fast processing your order and your order to you.
Facebook mostly sometimes tv.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Color matching and description on the website isn't the best.
The color that was recommended was not the best match for my skin tone.
Hey Amber! We have been recently trying to contact you over the phone, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Had mild allergic reaction with face itching and small bumps, would like to return.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you experienced a reaction to our product. Your safety and satisfaction are our top priorities. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
Not a build able coverage as I had hoped, does not last 6 hours before needing to reapply
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Brooke! We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
I didn't like how heavy it after wearing it a while and it was very dry chalk
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.