- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,159 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I love that the makeup goes on very light &doesn't require a lot for flawless coverage
The top does not work on my primer, so I can not use it and the foundation that you sent is about a shade too light for my skin color.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Daphne, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to order and the color match was perfect and fast delivery
A long time ago I first used the air brush machine, I liked the coverage just never got the hang of it so this new product is perfect for me
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have used these products in the past. So I am going to try this now as I start another chapter in my new journey.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I have used these products in the past. So I am going to try this now as I start another chapter in my life journies.
Like this product but my color was off. A tad too light and too yellow!
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
This make up is not good for my skin. I am trying to return it but I can not find out how.
Hey! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I used it great the first couple days. Then it mad my face look like crap spotty and cake face. I was so embarrassed! I didn't even know most of the day till I was on my way home from work! I just couldn't believe it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Sandra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The experience has been great. The product is amazing as well. Can't think of anything else to say about it
Can’t recall
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Your website claims that my order would be shipped out within 2-3 days after my order was placed. Well I put my order in 3 weeks ago and I still have yet to receive my makeup. This has been such an inconvenience. I had an important event that I order the makeup for and it was not delivered on time so its almost pointless to even keep it now.
Customer service never got back with me on my issue
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Desi! We recently tried to contact, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I simply love this make up looks so natural and lasts a long time
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Very smooth and simple process. Can't wait to receive my order.
TikTok Shop
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I expected it to cover more and not bleed out with a little bit of sweat
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We recognize makeup is unique, and we're definitely going for buildable layers with this product. Please keep in mind, the coverage, and the amount of product needed per application will depend on personal preference. Let us know if you have any further questions! We’re here to help! 😊
Only put it on once and shows all my fine lines and I thought this was suppose help them, not make them worse
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Sherri! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I don't like the makeup it dried my face out really bad and made my face peel
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Cora! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I am upset that I got charged 75 bucks when said I was only going to pay shipping and to try the product for free for 14 days and the make is 45 not 75 so I'm not sure why I was charged 75 and can't a hold of any one to fix this issue
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
The overall experience is good but the shade does not match it was too dark
I heard about this product On TikTok from a creator that I follow
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Georgina!
We recently tried to call you, but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
I have been looking for a cover up that actually works and I found it. I am very happy with LUMINESS.
I will be a customer now, for life!
Thank You,
Marcene
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It's hard for us to use our human eyes online, to gage which color matches us best just by looking at color swatches. Not Luminess's fault really.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Melissa, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I got the incorrect color the first try
Second try is Perfectly matched with me!
Great Experience everything was resolved
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I canceled the order the day I realized it was charged to my card.8 never received any product because it was cancelled now I've been charged a 2nd time and I need my funds returned
Hello! We've attempted to reach out to you but unfortunately don't have a phone number we can call. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
I don't think I chose the right color but it does give great coverage.
Commercial or Ad
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️ 🥰
This product was perfect and the perfect shade and consistency! Very light weight
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Still trying it out right now when will my 14 day trial is up so I make sure moneys are available
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Easy, pleasant quick and professional.I was not disappointed
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the concealer and make up, but was cancelled with no explanation.
Hello Fae, I noticed that you've already been in contact with one of our representatives who informed you that, unfortunately, the Nude Illusion Concealer has been discontinued. I do apologize for the inconvenience. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
Television ad
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️