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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,166 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I love the concealer and make up, but was cancelled with no explanation.
Television ad
Still trying it out right now when will my 14 day trial is up so I make sure moneys are available
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I was advised I would get a refund and the order was cancelled yet I still was shipped product. All of your calls are stated to be recorded so if my card is charged for this I will proceed legally because this is scam. I asked for a cancellation and's refund and it was not done per my request.
Told me order was canceled and I’d get my refund but instead did not cancel.
Color match is off from air brush and spray formula. Spray is not good for Oily skin..
Member with air brush silk.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The product is so much better than anything makeup I have used. The coverage is amazing!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I was disappointed because the color is a little too dark(140). I need a shade lighter
On facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for taking our call, we have sent the color match! We invite you to consult with our beauty experts to learn more about our product who are on Facebook live and can answer any questions or show tutorials of the application process! You can find them at this link: https://www.facebook.com/groups/luminesslive 💖
It took longer than I expected to get here. I needed it for a trip. The overall experience was OK.
TYSM for sharing your experience! ❤️
I like new luminess machine better than the older version I have it is precise and covers completely I don't feel like I am even wearing makeup which is nice. Regular makeup can make my face feel dirty and heavy but with luminess I don't feel like that. I would recommend it to anyone who wants to look and feel good
I bought the older version when it first came out and I saw this newer version on tv so I wanted to try it.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I am not impressed with the results I expected way more for the price. The try for free deal is misleading and customers should be made aware of the $50+ hold that is put on their credit card.
Was told I couldn't cancel the order after a $50+ hold was made on my card and instead of dealing with any future issues since I was already mislead and don't like doing business with companies that leave a bad taste in my mouth out the gate.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Sarah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have place an order again because I can't find my color match.
Very good
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - please let us know if you want one of our Beauty experts to give you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST; alternatively, Customer service is available 24x7 via chat and email. 😊
My original color wrong but the service rep was very nice and helped me to change the color
He was very nice and tried hard to resolve my color issue.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Texture takes a little getting used to, could have gone a little darker.
Fine
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
It doesn't seem like it covers unless you use a lot. I do not wish to keep it
Hey Katie! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Great Thank you love all your products great products goes on easy smooth covers great
Been using your airbrush products for years with the spray machine I love it. I love the coverage. Thought I would try something new of your products. I really like them at my age. I need all the help I can get you. Thank you.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the coverage but color was to dark. Easy application. 👍
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I'm impressed on the color match and coverage. I will definitely try other products
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Lip Color was wretched and looked nothing like online. It went straight into the trash. 😡
No returns for horrible colors misrepresented
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Denise! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was great I would definitely use this product again. Thank you for the free trial.
We are so happy to hear you are loving your Luminess Products!❤️
Fast shipping. Great product. Happy customer. Will order again at some point.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the fact that it matches perfectly. I look forward to buying more products.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Wrong shade, i called to returned and they hung up on me. And they didn't call back.
Wrong shade, i called to returned and they hung up on me. And they didn’t call back.
Hi Mary! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Very nice product, perfect for my skin at my age 47, it does not settle in fine lines like other liquid foundation.
We are delighted to hear our product is working for you! 💟TY for sharing the Luminess LOVE! ❤️
Fast and easy. I just try the airbrush Luminess today. I like it, l looks great feels like satin
I’ve ordered long time ago. I have the air brush machine method, but I must say I like this airbrush method way better.
Thank you
Happy to hear you had such an easy experience!❤️❤️
Took 2 weeks to get my product, which is really slow in comparison being used to 2 to 4 days.
Hello Jordan! All standard delivery takes 1-2 business days to process and 5-7 business days for it to deliver. 😊
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hello Fae, I noticed that you've already been in contact with one of our representatives who informed you that, unfortunately, the Nude Illusion Concealer has been discontinued. I do apologize for the inconvenience. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.